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All properties in Cancun, Quintana Roo, Mexico

Panama Jack Resorts Cancun All Inclusive

Zona Hotelera beachfront property with free water park and spa

  • Free WiFi and free parking
From
$196

Image gallery

  • Junior Suite, Oceanfront - Guest Room
  • Junior Suite, Oceanfront - Guest Room
  • Rooftop Pool
  • Rooftop Pool
  • Junior Suite, Oceanfront - Guest Room
Junior Suite, Oceanfront - Guest Room. Image 1 of 134
1 / 134Junior Suite, Oceanfront - Guest Room
Boulevard Kukulkan, Km. 11.5, Cancun, 77500, QROO, Mexico
8.8.Fabulous.
  • Stayed for a week. Hotel was clean, lots of workers making sure the place was Covid clean…

    Aug 30, 2021

  • We usually enjoy Panama Jacks (going every 5-6 weeks). This last trip, we were offered a…

    Aug 5, 2021

See all 2,247 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Dining options
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 458 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Zona Hotelera
  • Chac Mool Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Yamil Lu'um Archaeological Zone - 16 min walk
  • Forum Beach - 17 min walk
  • La Isla Shopping Mall - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Junior Suite
  • Junior Suite, Ocean View
  • Family Suite (Junior)
  • Junior Suite, Oceanfront
  • Junior Suite, Beachfront (Walk Out)
  • Suite, 1 Bedroom (Master)
  • Suite, 1 Bedroom, Ocean View (Master)
  • Suite, 1 Bedroom, Oceanfront (Master)
  • Presidential Suite, Ocean View
  • Junior Suite, Beachfront (SWIM-UP)
  • Junior Suite, Lagoon View (Premium)
  • Junior Suite, Ocean View (Premium)

What’s around

Landmarks

  • In Zona Hotelera
  • Chac Mool Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 3 min walk
  • Yamil Lu'um Archaeological Zone - 16 min walk
  • Forum Beach - 17 min walk
  • La Isla Shopping Mall - 19 min walk
  • Cancun Interactive Aquarium - 19 min walk
  • Tequila Museum - 19 min walk
  • Forum By The Sea Mall - 19 min walk
  • Marlin Beach - 20 min walk
  • Cancun Convention Center - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive
map
See on map
Boulevard Kukulkan, Km. 11.5, Cancun, 77500, QROO, Mexico

At a glance

Size

  • 458 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite valet parking
*See fees and policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 6 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 5726
  • Conference space size (meters) - 532
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch plasma TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Dining

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Deck 74 - This buffet restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Miniature golf on site
  • Playground on site
  • Volleyball on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Babysitting/childcare is available for an extra charge

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Caribe Real
  • Real Gran
  • Caribe Real Resort Spa
  • Gran Caribe Cancun
  • Gran Caribe Real Hotel
  • Gran Caribe Resort All Inclusive Cancun
  • Panama Jack Resorts Cancun All Inclusive Cancun
  • Gran Caribe
  • Gran Caribe Real Resort & Spa
  • Cancun Gran Caribe Real Resort
  • Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe
  • Gran Caribe Real
  • Panama Jack Resorts Cancun All Inclusive All-inclusive property
  • Gran Caribe Real Cancun
  • Gran Caribe Real Resort
  • Gran Caribe Real Resort All Inclusive
  • Gran Caribe Real Resort All Inclusive Cancun
  • Gran Caribe Resort
  • Gran Real Caribe Resort
  • Gran Real Resort

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Panama Jack Resorts Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Yes, there are 6 onsite restaurants, featuring ocean views. Nearby restaurants include Limoncello (4-min walk), Lorenzillo's (4-min walk), and Tacun (7-min walk).
  • No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (12-min drive) and Dubai Palace Casino (12-min drive) are both nearby.
  • Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Panama Jack Resorts Cancun All Inclusive also has 3 bars, a waterslide, and a sauna, as well as a steam room and an arcade.
8.8.Fabulous.
  • 10.0.Exceptional

    100% satisfecho y gracias.

    Me encanto, habitacion limpia, servicio y personal excelente, comida rica, playa hermosa, decoracion bella, muy buena experiencia.

    Heriberto, 2 night trip, Aug 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great resort especially for all inclusive

    Very nice for an all inclusive resort. We've stay at all inclusive resorts before, but this one by far tops them all. Great place to stay with kids due to their waterpark area that also has a life guard so you can relax a little and not worry. Right next to the water park they have a kids club that have many activities for the kids. The restaurants weren't bad , but my family and I mostly enjoyed the buffet and a restaurant that's called the sunset. The staff was friendly they had good service and overall I recommend this resort.

    Candido, 9 night family trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great value

    Nickolas, 7 night trip, Jun 20, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Expensive

    1 night romance trip, Jun 18, 2021

    Verified Travelocity guest review

  • 2.0.Poor

    Las avitaciones estaban muy bien pero los pasillos estaban susios y se estaba gotiando de los techos por todo el hotel el personal en algunas oraciones tenian mala actitud del 1 al 10 le doy 4 :::: solo por que avitacion estaba muy grande

    4 night family trip, Jun 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The food is great. Very clean and very nice resort. It was my daughters birthday and they decorated our door and room with balloons. Great experience. I do not have anything negative to say!

    4 night trip with friends, Jun 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The staff and service were great. The concierge was over the top helpful. We didn’t love the room we were originally put in (it’s hard to tell on Expedia what you are booking). We normally would never say anything but we had paid a lot and really wanted the room we saw pictures of. The concierge, Noe, did an amazing job of changing our room and we totally loved it. The buffet for dinner is just so so (it’s hard to get seafood right on a buffet), but the restaurants where you can order off the menu were great. The staff was so unbelievable and helpful and always checking to see if we needed anything. I highly recommend working with Noe Contreras. He was great the entire stay.

    6 night family trip, Jun 12, 2021

    Verified Expedia guest review

  • 4.0.Fair

    Property had mystery information regarding the kids club. On the website did not state that the kids club was basically closed. Only that stew to covid-19 activities would be outdoors. Although they did have nice activities outdoors, you are unable to leave your children with them without your supervision being right there. I was unable to do many of these little things that I wanted to do, such as jet skiing or parasailing due to the fact that there was no kids club or babysitting available at the hotel. This was very misleading because the websites are not say that, and when I called the Miami office yeah, they said that the kids club would be open. I brought this up to the front desk manager Cesar and he was trying to tell me that the website clearly states that the kids club was closed. When i showed him that it wasn't he wouldn't do anything for me. He told me to take this up with Expedia when clearly it was the hotel's fault and not Expedia. The hotel itself was okay. Upon the amount of raging reviews and star has I expected much more in a much bigger place. Food was good, drinks were very weak toddler with very little alcohol in the drinks. Most of the staff did not speak English so it was hard to ask for any information. Very small Selections in entertainments or food choices. I would not recommend to or stay at this facility again.

    4 night family trip, Jun 11, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The Hotel is very poorly maintained and is very dirty. Windows are different colors,paint peeling everywhere,lots of roof water leaks when it rained. Also the bagels al had mayo which I am allergic to and they said the only way they served them is with Mayo. It was very disappointing to pay so much money to be in a beat down facility. Beach was ok but lots of sea weed all over.

    3 night family trip, Jun 11, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Great resort, I expect more swimming pools or at least bigger but it was ok.

    5 night family trip, Jun 11, 2021

    Verified Expedia guest review

See all 2,247 reviews