Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers

Overview of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

UNESCO Sustainable Travel Pledge

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star property
Puerto Morelos beachfront property with spa and casino

7.8/10 Good

1,037 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is $364
Price available on 10/25/2022
Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 10 restaurants and 5 beach bars
  • 2 poolside bars and 4 bars/lounges
  • 6 swim-up bars
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • 3 indoor tennis courts
  • Health club
  • Sauna
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area
  • Premium TV channels
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Delfines Beach - 25 min drive
  • La Isla Shopping Mall - 31 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive
  • Cozumel Intl. Airport (CZM) - 30.6 miles/49.2 km

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star luxury property by the ocean
Take advantage of 18 holes of golf, a casino, and a nightclub at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only. This property is a great place to bask in the sun with a white sand beach, 5 beach bars, and beach massages. Treat yourself to a body wrap, a hot stone massage, or a manicure/pedicure at The Royal Spa, the onsite spa. Be sure to enjoy a meal at any of the 10 onsite restaurants. Yoga classes are offered at the health club; other things to do include scuba diving, kayaking, and snorkeling. Free in-room WiFi is available to all guests, along with 6 swim-up bars and 2 poolside bars.
You'll also enjoy perks such as:
  • 2 outdoor pools with 6 swim-up bars, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • 3 indoor tennis courts, concierge services, and a reception hall
  • An elevator, a banquet hall, and tour/ticket assistance
  • Guest reviews say good things about the dining options and helpful staff
Room features
All 343 rooms feature comforts such as 24-hour room service and jetted bathtubs, in addition to perks like premium bedding and furnished balconies. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • 49-inch plasma TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and ceiling fans

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 343 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)
  • Caters to adults only

Property amenities

Food and drink

  • 10 restaurants
  • 4 bars/lounges
  • 5 beach bars
  • 2 poolside bars
  • 6 swim-up bars
  • Coffee shop
  • Barbecue grills
  • Private dining
  • 24-hour room service

What to do

  • On the beach
  • Yoga classes
  • Kayaking
  • Scuba diving
  • Snorkeling
  • Shopping

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Designer stores on site
  • Casino
  • Full-service spa
  • 3 indoor tennis courts
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

The Royal Spa has 11 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

Gourmet Marche - This buffet restaurant serves breakfast, lunch, and dinner.
Zen - This restaurant serves dinner only. Open daily.
Hunter Steak House - This restaurant serves lunch only. Open daily.
Grazie Italian Trattoria - This restaurant serves dinner only. Open daily.
Taj | Indian Cuisine - This restaurant serves dinner only. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property accepts credit cards and cash.

Also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Frequently asked questions

Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offer free cancellation for a full refund?
Yes, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
As of Oct 4, 2022, prices found for a 1-night stay for 2 adults at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only on Oct 25, 2022 start from $364, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there are 2 outdoor pools.
Are pets allowed at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
Is there an onsite casino at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
What is there to do at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only and nearby?
Have fun with onsite activities like kayaking, snorkeling, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only also has 6 swim-up bars, 2 poolside bars, and a casino, as well as a nightclub, a sauna, and a Turkish bath.
Are there restaurants at or near Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only?
Yes, there are 10 onsite restaurants. Nearby restaurants include Los Caporales (6.4 mi), Bugambilias (6.9 mi), and Momo (6.9 mi).
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have rooms with private spa tubs?
Yes, each room has a jetted bathtub.
Does Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only like?
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is located on the waterfront, a short 1-minute walk from Costa Occidental de Isla Mujeres National Park.

Overall score and ratings

7.8

Good

8.6/10

Cleanliness

8.5/10

Staff & service

8.1/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Jose Luis, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

5oth birthday celebration what a way to party
Great experience, whatever we needed during our stay, Royalton's crew was always willing to find a way to solve our asks and allowed us to enjoy our birthday celebration. Great restaurant options, pool bar team at Hideaway section were just amazing (Daniel, Henri and Rafael)... kudos to you!
Jose Luis, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Bad experience
All staff were great. We never visited the beach. Beaches we’re filled with seaweed. The resort smelled really funky. Mosquitos were terrible. They were in the room and just everywhere. Stray cats and dogs everywhere including in the restaurant. A cat even climbed on our table during dinner at the Hunter. Location is bad. Not close to anything. Food was bland. I most likely would never return to this property.
Genie, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great staff and very friendly
Charles Clyde, 4-night romance trip
Verified Expedia guest review

2/10 Poor

I did not like my stay there and definitely don’t recommend this place at all to anyone! The Front Desk checkin needs a lot of training on communicating with the vacationers and better skills in accommodating them when need be when something wrong on their end, This was not a 5star resort don’t waste your money..
Charlene, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

Diamond Club Hideaway room had no air conditioning for two days. Took numerous complaints before it was finally fixed. Hideaway pool is in desperate need of maintenance-walls are crumbling, mold around the stairs. ‘Upscale restaurants’ Hunters Steakhouse and Zen had no air conditioning and no windows to allow for a breeze to blow in. We were so miserably uncomfortable that we left before finishing our meals.
Christine M, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

The property has the potential to be amazing. It is due for some upgrades and TLC. THE BIGGEST problem is there is no A/C in any of the restaurants and at times it was absolutely miserable. The steak house was not only incredibly hot but there were also mosquitos all under the table to my feet and legs were bit the entire dinner. The room service for breakfast at times took up to two hours to order because it kept losing connection. We eventually would give up and just go to the buffet which was incredibly hot because again- no A/C. We were there from a Saturday to a Wednesday. For what ever reason they didn't have all of the pool bars open on Monday even though there were 50-100 people at the pools with the closed bars. Our butler was good and the staff were so friendly but being miserable during dinner because of the heat was just terrible. The food was mediocre.
Amy, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Always a good time here
Dominique, 1-night romance trip
Verified Expedia guest review

8/10 Very Good

Ektaa, 4-night trip
Verified Expedia guest review

4/10 Fair

No AC on a room we upgraded to. We called and reported it. They sent two people to our room to check. They also sent a maintenance man and he couldn’t fix it. We were not offered a refund or credit or anything. It was my birthday and we couldn’t sleep because it was so hot every night! Will not be returning
Fatima, 4-night trip with friends
Verified Expedia guest review