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All properties in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults

Now Sapphire Riviera Cancun - Optional All Inclusive, Puerto Morelos

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront resort with free water park and spa
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com® Rewards stamps here
  • Literally an excellent experience. The staff treat you like royalty. I dont expect any…Mar 24, 2020
  • Nice resort, it is worth upgrading to the preferred club and ocean view. So nice to sit…Mar 15, 2020

Now Sapphire Riviera Cancun - Optional All Inclusive, Puerto Morelos

from $124
  • Dlx Jr Suite Tropical View King Bed
  • Preferred Club Jr Suite Tropical View
  • Preferred Club St Ocean Front King Bed
  • Deluxe Jr Suite Tropical View Two Dbl Bd
  • Preferred Club JrSt OceanFrontTwo Dbl Bd
  • Preferred Club St Tropical View Two Dbl
  • Deal of the Day
  • Preferred Club Junior Suite Beach Front Two Double Beds
  • Preferred Club Junior Suite Beach Front King Bed
  • Deal of the day Preferred
  • Preferred Club Junior Suite Beach Front Swim Out King
  • Preferred Club Junior Suite Beach Front Swim Out Double
  • Preferred Club Governor Suite
  • Family Junior Suite Tropical View
  • Preferred Club Family Junior Suite Tropical View
  • Preferred Club Master Suite Ocean Front King
  • Preferred Club Master Suite Beach Front Swim Out King
  • Breakfast Plan Deluxe Junior Suite Tropical View King
  • Breakfast Plan Deluxe Junior Suite Tropical View Double

What’s around Now Sapphire Riviera Cancun - Optional All Inclusive, Puerto Morelos

Landmarks

  • On the beach
  • Petempich Bay - 24 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 42 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.5 km
  • San Jose Catholic Parish - 2.8 mi / 4.5 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

At a glance

Key facts

Hotel size

  • This hotel has 488 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 3 - 12)

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only, restrictions apply *

  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 8295
  • Conference space size (meters) - 771
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 14
  • Year Built - 2001
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LED TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Now Sapphire Riviera Cancun - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Now Spa By Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Now Sapphire Riviera Cancun - Optional All Inclusive, Puerto Morelos’s small print

Also known as

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Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 65 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Now Sapphire Riviera Cancun - Optional All Inclusive, Puerto Morelos

  • Does Now Sapphire Riviera Cancun - Optional All Inclusive offer free cancellation for a full refund?
    Yes, Now Sapphire Riviera Cancun - Optional All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Now Sapphire Riviera Cancun - Optional All Inclusive?
    Sorry, there's no parking at Now Sapphire Riviera Cancun - Optional All Inclusive.
  • Is there a pool at Now Sapphire Riviera Cancun - Optional All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Now Sapphire Riviera Cancun - Optional All Inclusive?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of MXN 65 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Now Sapphire Riviera Cancun - Optional All Inclusive?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Now Sapphire Riviera Cancun - Optional All Inclusive?
    Yes, there are 7 onsite restaurants.

Recent reviews

Fabulous 8.6 From 409 reviews

Good 6.0
We did not enjoy the food or drinks!! Also the service was just OK. You have to walk a long distance to everything. We set up to be picked up by a golf cart on our departure date so we wouldn’t have to drag our suitcases all the way to the lobby. But they never showed up and so we had to walk dragging our suitcases all the way.
Gail, us2 night trip with friends
Good 6.0
Average/poor food quality. Check in was listed as 3pm could not get a room until after 5.
Mark, us4 night family trip
Very Good 8.0
Standard All Inclusive
Service and staff were excellent. The rooms were pretty standard and the resort itself seemed pretty mediocre for the price. But rooms were clean and comfortable. Nothing out of the ordinary.. avoid the sushi.. it's was sub par. Ceviche was excellent! Alcohol was all well.. which I expected more. Overall a nice place but very standard
Desiree, us3 night trip with friends
Exceptional 10.0
Loved Now Sapphire!
Perfect all-inclusive resort for a family vacation! Plenty to do on the hotel grounds, but also lots of fun excursions if you want to explore. Just be sure to arrange an airport transfer ahead of time – taxis from the airport can be a nightmare to figure out!
Nole, us4 night family trip
Very Good 8.0
Amazing staff
The start was bumpy with Andrea who was unfriendly at preferred club check in. She was only complaint we have once Hector made everything amazing for both of my daughters birthdays. Luis at breakfast buffet was absolutely amazing. Pedro at Cibu was fantastic also! Everyone works so hard at resort and super friendly.
Selma, us5 night family trip
Very Good 8.0
Go for the pool, food and service.
Nice mid-range resort, great for family, safe and comfortable. Service was excellent all around, comfortable beds and clean rooms. Buffett breakfast was excellent, lunch and dinner not too impressive, just average resort buffet. Alcohol in drinks were very weak, but I was glad 'cause some people were drinking non-stop at the pool which kind of worried me. If you can stand the smell - beach was very uncrowded, nobody dared to dip in the sea; but pool was crowded and lively. Seaweed problem is worrisome all along the coast, no matter which resort you stay in this area, the problem is shared and impossible to be fixed at the moment.
us4 night romance trip
Good 6.0
Dirty beach
Beach not in good condition, really bad beach.
Moises, us7 night family trip

Now Sapphire Riviera Cancun - Optional All Inclusive, Puerto Morelos

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