Papaya Playa Project

Money hungry, rude staff who treat you like dirt. I’m a platinum elite hotel guest with bonvoy. Most hotels in their chain treat you exceptionally well. Not this one. They gave me major issues when one of my guests left mid week and another came in. Tried charging me $150 each when I signed up and was paying for a 3 person room. The searched my wallet like I was a criminal upon entry Saturday night for their overrated event. They claim you get a free bed on the beach as a hotel guest but forget to mention $150 minimum spend plus a 50% gratuity added in. Seems just like a trick to add in such a high gratuity. So many nicer hotels to stay at for the price you pay here. It’s a $25-35 taxi ride to the parts of town in tulum beach where all the action is. Sometimes riding from the party areas at night takes 45 minutes to get home to papaya. I wouldn’t stay here again.

PPP is an excellent concept suitable for Tulum.. The resort is beautiful with good food and a nice club/bar. That said they miss on the small things like there are no mosquito repellents for the rooms and there are a lot of mosquitos here. The rooms are very basic (no TV etc) which fine for Tulum but mosquitos are a problem and they should provide rooms with mosquito repellents.. Our room had a small pool on its roof which is great but the water was very cold so we really couldn't enjoy it.. Also the view of the ocean was blocked by overgrown trees which could be trimmed to make it better.. So on.. They fail on small things but overall concept is excellent.

This property is amazing! Came out here to celebrate my wife and I honeymoon. The first thing we realized once we came inside our room was rats. We were told it’s nature at its best! We were also advised not to leave food around because the raccoons will come and take it as well as cats. They will come in at night even though all doors were closed and no food was laying around. Very disturbing while trying to sleep. In the morning they will drop off breakfast but you had to hurry and eat if not they will beat you to it. We recently stayed at a casita loft ocean view. The room was incredible. Couldn’t ask for a better staff. We had ac,WiFi,hot water, excellent breakfast and dinner! The beach had a lot of sea weed.

The papaya play project property is beautiful,the rooms are damp and moldy and over run with mosquitos, I had to switch rooms because it was raining in the first one, the need hepa filters and better ac and to rethink some of the comfort of the design features, like the edges of the stone bed. I wanted to stay at this property because of how beautiful it was but couldn’t breathe and ended up cutting my stay short. The the pillows were damp, and there’s no bathroom separation so the moisture only worsened. I tried to open the door for air but the mosquitos where soo bad, they have mosquitos oil in the room and candles that you cannot light because the matches were also wet. There is no phone and they have an app but the internet is really bad which made me feel unsafe if something happened.this was my first vacay in a while and this ruined it.

This place is a nightmare. Bad vibes, rude unhelpful people working there including the manager Paloma. Construction at 5am, hammers and banging in my ear and nobody cares. Room service doesn’t exist, I asked ten times for a night light and nobody brought one. My friend and I got food poisoned by the Saturday night dinner. And I got bed bugs!!!! Do not stay there!!! We switched hotels and couldn’t be happier!

This Hotel is Unique! The place is beautiful and the restaurant is right in front of the beach with the best view you can have, the service the best I ever had in my entire life, the food was delicious from the breakfast to the dinner! We will definitely go back again.

We stayed at Papaya for my friends 30th birthday.Prior to arriving someone messaged me on whatsapp and asked if we needed anything to let them know. At that point we should have asked for the rooms to be together bc we were 5 min walk away from eachother.Upon arrival the property looks amazing.we rented a car and drove from Cancun airport.It was a straight shot and we felt very safe driving.They offer free parking inside the hotel so you do not have to leave your car outside in the street.The property feels safe as they only let guests in and out of the property.The whole staff is friendly and welcoming from the reception to waiters.Everyone was very nice and great.My only complain is the disconnect upon arrival. They did give us some information but not all.We were never aware we had to make a reservation for a daybed- and they have so many available.They were literally empty.We did not use the pool because the water was freezing.The beach and views were insanely beautiful!The rooms have no phones so they ask you to download the app and if you need anything such as ice or an iron you would message them on whatsapp and they will reply there.They were usually very fast on their responses.The casitas and the concept of this hotel is cool,but I feel like for the price we paid we needed more.We had no full body mirror and no outlet in the bathroom.The lighting is bad in room.The food at restaurant was delicious.They overcharged us $583 instead of $58 but fixed it.great vibes.

This is a beautiful property, I loved staying here the beach is stunning and it’s in a great location. I would recommend this place and I would return again.

My stay at papaya was a catastrophe, from bad service, unwelcoming staff to no functioning AC in my room during entire stay. I wouldn’t recommend anyone to go there. So many other beautiful hotels on the strip with outstanding service.

It is an extremely beautiful property. Breathtaking.