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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Papaya Playa Project

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Beach property
  • Free WiFi
  • Theme park(s) nearby
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780, Mexico

Upscale beachfront hotel with restaurant, near Tulum National Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Beach property
    • Free WiFi
    • Theme park(s) nearby
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Definitely recommend staying here! It was so beautiful and the Saturday night party is a…Feb 18, 2021
  • Money hungry, rude staff who treat you like dirt. I’m a platinum elite hotel guest with…Jan 27, 2021

Papaya Playa Project

from $360
  • Cabaña Ocean View 1 Bed
  • Casita Ocean View
  • Cabaña Ocean View 2 Beds
  • Casita Ocean View with Pool
  • Casita Jungle with Pool
  • Cabaña Jungle View 1 Bed
  • Cabaña Jungle View 2 Beds
  • Casita Loft Ocean View
  • Casita Loft Ocean View with Pool
  • Design House (Arena)
  • Design House (Palma)
  • Design House (Coco)
  • Wind House 1 unit, 5 Rooms, Private Pool & Oceanfront
  • Design House (Palapa)

What’s around Papaya Playa Project

Landmarks

  • In a national park
  • Tulum National Park - 9 min walk
  • Tulum Beach - 19 min walk
  • Playa Paraiso - 31 min walk
  • Las Palmas Public Beach - 24 min walk
  • SFER IK - 1 min walk
  • Tulum Mayan Ruins - 2.6 mi / 4.2 km
  • Playa Ruinas - 2.8 mi / 4.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 73 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free secured, uncovered onsite self parking

  • Onsite extended parking (fees apply)

  • Height restrictions apply for onsite parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
  • Yard
  • Individually decorated
  • Individually furnished
Freshen up
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Swedish massages, facials, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Bicycle rentals on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Papaya Playa Project’s small print

Also known as

  • Papaya Playa
  • Papaya Playa Project Hotel
  • Papaya Playa Project Tulum
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project
  • Papaya Playa Project Hotel
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project Tulum
  • Papaya Project
  • Playa Papaya
  • Playa Papaya Project
  • Playa Project

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

This property does not have elevators.

Parking height restrictions apply.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for USD 145.0 per day

Breakfast costs between USD 25 and USD 75 for adults, and USD 15 and USD 45 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 135 per vehicle (one-way, Maximum occupancy 3)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Papaya Playa Project

  • Does Papaya Playa Project offer free cancellation for a full refund?
    Yes, Papaya Playa Project does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Papaya Playa Project?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Is parking offered on site at Papaya Playa Project?
    Yes, there's free self parking.
  • Is there a pool at Papaya Playa Project?
    Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.
  • Are pets allowed at Papaya Playa Project?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Papaya Playa Project?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Papaya Playa Project?
    Yes, there's an onsite restaurant that offers Mexican cuisine. Nearby restaurants include Puro Corazon (6-min walk), Mateo's Mexican Grill (6-min walk), and Raw Love (2.1 mi).
  • Is airport shuttle service offered by Papaya Playa Project?
    Yes, an airport shuttle is available. The charge is USD 135 per vehicle one-way.
  • What is there to do at Papaya Playa Project and nearby?
    Have fun with onsite activities like volleyball, beach yoga, and surfing. Additional recreation onsite includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a nightclub and a private beach. Papaya Playa Project also has spa services and a garden.

Recent reviews

Good 7.4 From 148 reviews

Fair 4.0
The papaya play project property is beautiful,the rooms are damp and moldy and over run with mosquitos, I had to switch rooms because it was raining in the first one, the need hepa filters and better ac and to rethink some of the comfort of the design features, like the edges of the stone bed. I wanted to stay at this property because of how beautiful it was but couldn’t breathe and ended up cutting my stay short. The the pillows were damp, and there’s no bathroom separation so the moisture only worsened. I tried to open the door for air but the mosquitos where soo bad, they have mosquitos oil in the room and candles that you cannot light because the matches were also wet. There is no phone and they have an app but the internet is really bad which made me feel unsafe if something happened.this was my first vacay in a while and this ruined it.
Danielle, us4 night trip with friends
Poor 2.0
This place is a nightmare. Bad vibes, rude unhelpful people working there including the manager Paloma. Construction at 5am, hammers and banging in my ear and nobody cares. Room service doesn’t exist, I asked ten times for a night light and nobody brought one. My friend and I got food poisoned by the Saturday night dinner. And I got bed bugs!!!! Do not stay there!!! We switched hotels and couldn’t be happier!
us2 night trip with friends
Exceptional 10.0
This Hotel is Unique! The place is beautiful and the restaurant is right in front of the beach with the best view you can have, the service the best I ever had in my entire life, the food was delicious from the breakfast to the dinner! We will definitely go back again.
us4 night romance trip
Very Good 8.0
Great but they need some improvements
We stayed at Papaya for my friends 30th birthday.Prior to arriving someone messaged me on whatsapp and asked if we needed anything to let them know. At that point we should have asked for the rooms to be together bc we were 5 min walk away from eachother.Upon arrival the property looks amazing.we rented a car and drove from Cancun airport.It was a straight shot and we felt very safe driving.They offer free parking inside the hotel so you do not have to leave your car outside in the street.The property feels safe as they only let guests in and out of the property.The whole staff is friendly and welcoming from the reception to waiters.Everyone was very nice and great.My only complain is the disconnect upon arrival. They did give us some information but not all.We were never aware we had to make a reservation for a daybed- and they have so many available.They were literally empty.We did not use the pool because the water was freezing.The beach and views were insanely beautiful!The rooms have no phones so they ask you to download the app and if you need anything such as ice or an iron you would message them on whatsapp and they will reply there.They were usually very fast on their responses.The casitas and the concept of this hotel is cool,but I feel like for the price we paid we needed more.We had no full body mirror and no outlet in the bathroom.The lighting is bad in room.The food at restaurant was delicious.They overcharged us $583 instead of $58 but fixed it.great vibes.
Melissa, us3 night trip with friends
Exceptional 10.0
This is a beautiful property, I loved staying here the beach is stunning and it’s in a great location. I would recommend this place and I would return again.
Kristyk, us1 night family trip
Poor 2.0
My stay at papaya was a catastrophe, from bad service, unwelcoming staff to no functioning AC in my room during entire stay. I wouldn’t recommend anyone to go there. So many other beautiful hotels on the strip with outstanding service.
Jaïr, us6 night trip with friends
Exceptional 10.0
It is an extremely beautiful property. Breathtaking.
us2 night romance trip
Poor 2.0
Dinner time food is horrible lunch is average breakfast is good. We hurt ourselves falling on ramp outside of our rooms due to being wet and not having any antiskid as they do not use stairs. Air conditioning was not working in room waited two hours for a new room and then in that room when it rained the walls were starting to stain peel and humidity went through the roof. Amenities are not clean It goes on and on the list however one thing that is exceptional is that the people that work there in general Are very polite and very caring just working in a horrible environment with rules that are not Guest concentric Way overpriced for what you get the place needs a nature renovation/maintenance.
Marco, us4 night trip with friends
Exceptional 10.0
LOVE this property- embrace the elements
My husband and I stayed here on our honeymoon. Despite not so great weather, we thoroughly enjoyed our experience. The staff was amazing. So helpful and kind. Felt so safe because of the security on the property. The food was also amazing every meal (breakfast, lunch, and dinner). Perfect for someone that is health conscious or just loves eating local food and great produce. The fruit plates and juices were amazing at breakfast. The pool was beautiful, but no hot tub. They have awesome cabanas on the beach and recommend reserving in advance. Our room was amazing, but it’s just important to know you are at and eco resort. It’s not a standard high rise resort. You are in the jungle, and it’s humid. We had AC that worked great in our room, but leaked because of the humidity. Wasn’t a problem for us, as we just threw a towel underneath. The restaurant is also open air. It wasn’t a major problem though even with bad weather. There was plenty of space. They have an on-site DJ everyday in the restaurant/ beach club which just brings a super fun vibe. The beach was also wide open and gorgeous. We didn’t stay for the weekend but apparently the party scene there is wild on Saturday. 10/10 would go back! Love this place.
kira, us1 night trip
Fair 4.0
Unfortunately I don’t recommend
Unfortunately we did not have an enjoyable stay. We had raccoons and rats in our room and the staff didn’t seem to care. They forgot to mention that we had free breakfast and so we ended up paying for breakfast every morning. The service was incredibly slow. The only redeeming quality was our Butler on the last day of our stay named Oscar. He was the only one who went above and beyond for us. I was excited to stay here but it did not live up to my hopes.
Chante, us4 night family trip

Papaya Playa Project