Courtyard by Marriott Jacksonville I-295/East Beltway, Jacksonville

Richard was great at check in.. Tiffany was great at the Bistri.

we arrived 5 hours before check in and was able to get a room very quickly. the manager at the front desk was very caring, polite, and professional as well as friendly. the room was clean the bed was comfortable.

As of 4/28/19, I am trying to resolve an incorrect bill. They charged me for smoking - I don’t smoke, and nobody was in the room but me. The room smelled like a cleaning agent was used perhaps from a prior guest. However, that is not my issue - clearly thier cleaning records are not in order. The staff is soo nonchalant that this must be a regular practice. They told me that the general manager has to approve the refund; but, apparently, the cleaning staff simply called and the front desk just applied the fee. I as the customer needs to wait until Monday 4/29/19 to resolve this issue.

I left a small red teddy bear, I didn’t have response of the coordinator of missing things.

The staff was very pleasant and accommodating. The ground were up kept nicely. My only disappointment is that there was no continental breakfast.