Marriott Jacksonville Downtown

Photo gallery for Marriott Jacksonville Downtown

Primary image
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Marriott Jacksonville Downtown

Marriott Jacksonville Downtown

3.5 star property
Riverfront hotel with outdoor pool, near Times-Union Center for the Performing Arts

8.2/10 Very Good

1,963 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
The price is $143
Price available on 8/21/2022
Map
245 Water St, Jacksonville, FL, 32202
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Laundry facilities
Cleaning & Safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Jacksonville
  • TIAA Bank Field - 31 min walk
  • VyStar Veterans Memorial Arena - 6 min drive
  • Jacksonville University - 15 min drive
  • Jacksonville Zoo and Gardens - 10 min drive
  • Jacksonville Naval Air Station - 18 min drive
  • St. Johns Town Center - 15 min drive
  • University of North Florida - 18 min drive
  • Jacksonville Cruise Terminal - 18 min drive

Getting around

  • Jacksonville International Airport (JAX) - 19 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 21 min drive
  • Jacksonville Station - 12 min drive

About this property

Marriott Jacksonville Downtown

When you stay at Marriott Jacksonville Downtown, you'll be within a 15-minute drive of TIAA Bank Field and St. Johns Town Center. You can splash around at the outdoor pool, grab a bite to eat at the coffee shop/cafe, or unwind with a drink at the bar/lounge. A 24-hour fitness center, a fitness center, and a snack bar/deli are other highlights. Fellow travelers like the pool and comfortable beds.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 354 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 2:00 AM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs and cats only, up to 75 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (USD 14.00 per night)
  • Onsite valet parking (USD 25.00 per night; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Grocery/convenience store
  • Children's menu

What to do

  • Discount at nearby fitness center
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center (14000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1987
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (speed of 50+ Mbps)

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Dining

JBar - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered.
Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 50 per day

Optional extras

  • Breakfast costs between USD 15 and USD 25 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150.00 per accommodation, per stay

Parking

  • Self parking costs USD 14.00 per night
  • Valet parking costs USD 25.00 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

Overall score and ratings

8.2

Very Good

8.5/10

Cleanliness

8.5/10

Staff & service

7.8/10

Amenities

8.3/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

joseph, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Didn’t like the stay
I paid yall extra for breakfast and I paid the deposit so I didn’t have too when I got there but I had too again the deposit and went down for breakfast they said we had to pay and the sink and tub in the bathroom when you run water they both was clogged up with water had to wait til it go down
Lashaun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

OMAR, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Parking is a hassle
The hotel itself was very nice. The room was clean, a bit aged but comfortable. Parking is an issue at this hotel. We did end up having our vehicle valet through the hotel. The bell hop jus looked and waved at my husband and I as we struggled to get all our things in the door and on the elevator. He did not offer to help or ask us to wait a moment, he was just standing at his stand, so... As we arrived a concert was being held next door at the performing arts and it was a bit of a nightmare just getting into the hotel lobby; and the entrance could be marked better off Water Street. The breakfast buffet was decent, but kinda tasteless a bit pricey over $20 A head. With all that said we would stay there again we will just plan ahead for breakfast and arrival time in non concert times.
Kathy, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

Bar staff was great! Apparently rooms just chillers/coolers in them inside of mini fridge so if you want your food cold you would need to put ice packs in there. Toilet broke during stay but was fixed in timely manner.
Chelsi, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Couples trip
We really enjoyed our stay haven't been to Jacksonville in a while loved the downtown area. Hotel was wonderful, the restaurant in the hotel was nice food was great excellent service same with the bar. Would definitely stay again.
Nastasha, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Abigail, 1-night trip
Verified Hotels.com guest review

6/10 Good

Choose somewhere else to stay
The room is old. The carpet looked dirty and so did the chairs. The shower looked old and wasnt extremely clean. The toulet was old, it was very low to the floor. The bed was dusty snd the fridge kept making noises.
Yaremis, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

The workout room was good! The pool was fun. The front desk was AWESOME! However, we had a lot to bring in and finding a luggage cart was crazy. And, when we did- we had to beg the bell hop to take it. So territorial. We told the guy that we’d tip him whether he helps us or not and it was just so confrontational. The valet was on it! Other than the cart situation, it was near everything and the beds were amazing
Christy, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Carol, 2-night trip
Verified Hotels.com guest review