Novotel London ExCeL

Property class: 4

Choose dates to view prices

Reviews

8.6 out of 10
Excellent

Dockside stays made easy and social

Set on the Royal Victoria Dock, Novotel London ExCeL pairs modern rooms with a waterfront terrace made for skyline views. The Upper Deck Restaurant & Bar keeps things relaxed with modern European and brasserie-style international dishes, plus a buzzy spot for a drink. For downtime, there’s a wellness area with sauna, steam room, and a traditional Turkish bath.

  • ExCeL on the doorstep

    The closest hotel to ExCeL, with an easy 7-minute walk to the venue.

  • Dockside dining scene

    Upper Deck serves modern European and international fare in a casual setting.

  • Fitness that means business

    A modern gym with free weights plus Technogym cardio and strength machines.
$103 nightly
The total price is $123
Oct 26 - Oct 27
Total with taxes and fees

Amenities

  • Outdoor terrace views of docklands skyline.
  • Sceniс walk to the Royal Victoria Dock Footbridge.
  • Executive rooms with Nespresso and bathrobes.
  • Superior rooms with minibar and flexible layouts.
  • Quick airport access via London City Airport drive.
  • On-site parking with EV charging station.
These property details are summarized by AI

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a wooden headboard, a cityscape mural, a bathroom with a sink, and a striped rug.

Standard Room, 2 Twin Beds

8.8 out of 10
Excellent
(11 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

A modern hotel room with a bed, a desk with a flat-screen TV, a grey sofa, a red pillow, and a cityscape mural on the wall.

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a desk, a red chair, a grey sofa with red cushions, a bed, and a large window with sheer curtains.

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(16 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a sofa, a lamp, and a window with curtains.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(20 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

A hotel room with a desk, a red chair, a grey sofa with red cushions, a bed, and a large window with sheer curtains.

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a flat-screen TV mounted on the wall, a desk with a lamp, a bed with white bedding and a red pillow, and a large window with sheer curtains.

Superior Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(17 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

What's nearby

  • Excel London - 1 min walk - 0.2 km
  • Royal Victoria Bridge - 3 min walk - 0.3 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • The Crystal - 7 min walk - 0.7 km
  • ISKCON Bhaktivedanta Manor - 14 min walk - 1.2 km

Getting around

  • London City Airport (LCY) - 13 min drive
  • Stansted Airport (STN) - 52 min drive
  • London (SEN-Southend) - 68 min drive
  • Gatwick Airport (LGW) - 72 min drive
  • Luton Airport (LTN) - 81 min drive
  • Heathrow Airport (LHR) - 101 min drive
  • West Ham Station - 6 min drive
  • Westcombe Park Station - 6 min drive
  • Limehouse Station - 7 min drive
  • Royal Victoria DLR Station - 6 min walk
  • Custom House Station - 6 min walk
  • West Silvertown Station - 12 min walk

Restaurants

  • ‪Costa Coffee - ‬4 min walk
  • ‪Subway - ‬6 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Urban Garden - ‬8 min walk
  • ‪Warehouse K - ‬3 min walk

About this property

Novotel London ExCeL

  • You'll be in a fantastic location at Novotel London ExCeL, just a 5-minute walk from Excel London and Royal Victoria Bridge. Guests can visit the fitness center for a workout or grab a bite to eat at Upper Deck, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge and a terrace. The helpful staff and location get great marks from fellow travelers. Public transportation is just a short walk: Royal Victoria DLR Station is 6 minutes and Custom House Station is 6 minutes.

At a glance

Hotel size

    • 257 rooms
    • Arranged over 9 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets allowed*
    • Service animals welcome
    • Restrictions apply*

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (GBP 30 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (4532 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • Vegan dining options
  • Vegetarian dining options
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Area rugs in room

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Heating
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Recycling
  • Water-efficient showers only

Special features

Dining

Upper Deck - This brasserie specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 21.50 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self parking costs GBP 30 per night with in/out privileges

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Property class

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?

Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Novotel London ExCeL?

Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Novotel London ExCeL?

Yes. Self parking costs GBP 30 per night.

What are the check-in and check-out times at Novotel London ExCeL?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Check-out time is noon. Contactless check-out is available.

What is there to do at Novotel London ExCeL and nearby?

Have fun during the warmer months with activities nearby such as sailing. Novotel London ExCeL also has a fitness center.

Are there restaurants at or near Novotel London ExCeL?

Yes, Upper Deck offers international cuisine.

What's the area around Novotel London ExCeL like?

Novotel London ExCeL is located on the boardwalk/promenade in Docklands, a short 6-minute walk from Royal Victoria DLR Station and 3 minutes' walk from Excel London. Travelers give top marks for the hotel's prime location.

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Reviews

Novotel London ExCeL Reviews

8.6

Excellent

8.8

Cleanliness

10

Location

8.6

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered excellent food, good quality breakfast, and attentive service from staff like Nicola and Klea. (11 reviews)
  • Breakfast was a highlight with many guests praising its quality, variety, and delicious options. (24 reviews)
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Popular mentions

Room
Service staff
Breakfast
Location
Bed
Food
Shower
Bar
View
Children

Reviews

Verified review

8/10 Very good

Nice hotel, Good breakfast, but the bar can be improved ( there is a lack of ambience)
Verified review

10/10 Exceptional

Very well kept, marvelous view of river Tames and wide access for transport and amusement places
Verified review

10/10 Exceptional

Great location near to Excel and O2 plus tube and bus services close by. Room was clean, bed comfy, staff pleasant and breakfast lovely.
Verified review

10/10 Exceptional

Decent hotel with good amenities with good access to the Excel centre.
Verified review

10/10 Exceptional

Good bar well stocked, friendly staff Good menu not overly expensive for London. Room was clean and airy
Verified review

8/10 Very good

The property was clean and the staff professional👍
Verified review

6/10 Good

Nice hotel, everything we needed for our trip, good location for Central London as right next to the tube station and easy to navigate to all landmarks. Room was not the room I had booked initially, it was changed but not a great start. Room was clean and tidy but had to ask on 3 occasions for my son’s sofa bed to be made up. Breakfast was very good. I would stay here again.
Verified review

10/10 Exceptional

Clean and comfortable room, nice service
Verified review

8/10 Very good

Room was clean, staff was very nice.
Verified review

8/10 Very good

Room was spotless, check-in easy
Verified review

10/10 Exceptional

Room was spacious comfortable and clean.
Verified review

10/10 Exceptional

Second time of staying at this hotel for a concert at the o2. Faultless. Very smooth check-in. Staff who we encountered throughout were all lovely. Will be my go to place to stay any time I visit the o2.
Verified review

10/10 Exceptional

Great location and friendly staff, spacious rooms
Verified review

10/10 Exceptional

Great hotel and location. Would stay again
Verified review

8/10 Very good

Room was clean. Staff were okay but forgot to turn on the television. We called several times and were told it would be attended to but it wasn’t and we were unable to watch anything overnight.
Verified review

10/10 Exceptional

Convenient for event at the Excel. Comfortable accommodation. Would stay again.
Verified review

8/10 Very good

Hotel was lovely and all the staff very friendly, very easy to find from station
Verified review

8/10 Very good

Very comfortable great location
Verified review

10/10 Exceptional

Good location, nice clean hotel
Verified review

10/10 Exceptional

Very comfortable room. Breakfast place staff, Marco, is fabulous.
Verified review

8/10 Very good

Staff very friendly. Close proximity to Custom House tube station on the Elizabeth line which also has a direct service to Heathrow airport. Convenient to O2 Arena and Icloud cable car.
Verified review

10/10 Exceptional

A 5 star stay all round. Friendly, efficient staff, lovely clean room with a great view, perfect hotel for attending the Excel. Will be back!
Verified review

8/10 Very good

Clean room
Verified review

8/10 Very good

Room was clean and the staff were friendly. The sink in the room is very shallow, and was difficult to properly wash hands in it.
Verified review

10/10 Exceptional

Nice room