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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Sun Palace Couples Only All Inclusive

4-star4 stars
Blvd Kukulcan Km 20 Hotel Zone, Avenida Kukulkan, QROO, 77500, Mexico

All-inclusive beachfront property with spa, near El Rey Ruins
  • Free full breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com® Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Absolutely incredible resort. Beautiful location. Beautiful property. Beautifully…May 8, 2021
  • We throughly enjoyed our stay. Staff was great, Food was great. Accommodations were great…May 3, 2021

Sun Palace Couples Only All Inclusive

from $356
  • Deluxe Room Ocean View, Flex cancellation options
  • Junior Suite Ocean View, Flex cancellation options
  • Honeymoon Suite, Flex cancellation options
  • Governador Suite, Flex cancellation options

What’s around Sun Palace Couples Only All Inclusive

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 20 min walk
  • Delfines Beach - 22 min walk
  • Maya Cancun Museum - 44 min walk
  • Costa Occidental de Isla Mujeres National Park - 6 min walk
  • El Rey Ruins Trailhead - 20 min walk
  • Cancún Underwater Museum (Punta Nizuc) - 21 min walk
  • Museo Maya Trailhead - 42 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 247 rooms
  • Arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Food and drink
  • Free full breakfast daily
  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 3
  • Swim-up bar
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Spa tub
  • Steam room
  • Sauna
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Elevator
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Smart TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All meals, snacks, and beverages included
  • 24-hour room service

Not included
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

The onsite spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.

Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Genuine Fire Cooking - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.

THAI - This restaurant serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby

Sun Palace Couples Only All Inclusive’s small print

Also known as

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Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sun Palace Couples Only All Inclusive

  • Does Sun Palace Couples Only All Inclusive offer free cancellation for a full refund?
    Yes, Sun Palace Couples Only All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Sun Palace Couples Only All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sun Palace Couples Only All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Sun Palace Couples Only All Inclusive?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Sun Palace Couples Only All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sun Palace Couples Only All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Sun Palace Couples Only All Inclusive?
    Yes, there are 4 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Benazuza (14-min walk), El Conquistador (2.5 mi), and Captain's Cove (2.7 mi).
  • Is airport shuttle service offered by Sun Palace Couples Only All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Sun Palace Couples Only All Inclusive?
    No, this property doesn't have a casino, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
  • What is there to do at Sun Palace Couples Only All Inclusive and nearby?
    Have fun with activities like parasailing, scuba diving, and windsurfing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Couples Only All Inclusive also has 2 poolside bars, 3 bars, and a sauna, as well as a steam room and access to a nearby outdoor pool.

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Recent reviews

Superb 9.0 From 272 reviews

Exceptional 10.0
Excellent service . Very friendly staff I recommend it 100%. Would definitely go again. the food was perfect. the best hotel for couples.
Robert, us3 night trip
Exceptional 10.0
It was the perfect size for us. The resort was easy to navigate to and wasn’t confusing. The grounds were kept very well, even the seaweed was raked daily. It was just beautiful compared to other neighboring resorts and other places we’ve stayed at. The service was on point and the food was really good! I will be coming back again!
us4 night romance trip
Exceptional 10.0
Staff was the best part of this resort. Smiles and professionalism abounded. Very conscious of the current pandemic and work hard to keep things sanitized without being overly invasive. Food was good; not great but good;)
Reba, us7 night trip with friends
Exceptional 10.0
This place was excellent. We travel this time every year for anniversary. The service was the best. Everyone was so accommodating. Not much Mexican food but, the food was good. Resort was very clean. We will be returning.
Susan, us5 night romance trip
Exceptional 10.0
Everything was amazing & the workers were so helpful! Definitely returning soon, what a beautiful experience.,
us5 night romance trip
Exceptional 10.0
excellent attention to details even on the smallest level, very friendly stuff, clean, cozy, beautiful
vlad, us4 night romance trip
Exceptional 10.0
Top notch stay
Incredible stay at Sun Palace. Food, service, room was all top notch. Would stay here again during our next trip to Cancun.
Erica, us4 night trip
Very Good 8.0
This is a very beautiful property and the staff are amazing. The food is average and the drinks are weak but the rooms are beautiful. The gym was huge but the floor was dirty everyday. The staff were always wearing masks and taking strict Covid precautions but the guests were not. They put in a spectacular New Years show. They are always providing entertainment. This was the vacation that I needed after (during) a year of quarantine
us6 night romance trip
Exceptional 10.0
Amazing all inclusive property. Booked via Expedia. There were zero additional fees. It was truly a 5 star resort. Food was amazing. Hotel was over the top clean and service was exceptional. We will definitely be back.
Julie, us4 night romance trip
Very Good 8.0
Overall great place to stay if you’re in your late twenty’s early 30s this place seems to be for an older crowed which was fine. Overall place was great only thing is the food wasn’t that good. The Thai restaurant and the crepe place was my absolute favorite.
us3 night romance trip

Sun Palace Couples Only All Inclusive