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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults

PARKROYAL Kuala Lumpur, Kuala Lumpur

5-star5 stars
Great for familiesThis property has good facilities for families.
Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury hotel with 3 restaurants, near Berjaya Times Square
  • Free WiFi
  • Collect nightsYou can collect Hotels.com® Rewards nights here

Notes

Location
Great location
Beach
Beautiful beach
Service
Fantastic service
Breakfast
Tasty breakfast

PARKROYAL Kuala Lumpur, Kuala Lumpur

from $62
  • Deluxe Twin Room
  • Superior Room, 1 Queen Bed
  • Family Suite, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Orchid Club Premier King
  • Premier Suite
  • Deluxe Room, 2 Double Beds
  • Orchid Club Deluxe King
  • Orchid Club Deluxe Double Double
  • Orchid Club Premier Double Double
  • Studio

What’s around PARKROYAL Kuala Lumpur, Kuala Lumpur

Landmarks

  • In Bukit Bintang
  • Berjaya Times Square - 4 min walk
  • Pavilion Kuala Lumpur - 7 min walk
  • KLCC Park - 20 min walk
  • Kuala Lumpur Tower - 21 min walk
  • Petronas Twin Towers - 23 min walk
  • Putra World Trade Centre - 2.6 mi / 4.2 km
  • Mid Valley Mega Mall - 3.9 mi / 6.4 km

Getting around

  • Kuala Lumpur (KUL-Kuala Lumpur Intl.) - 44 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 29 min drive
  • Kuala Lumpur Pasar Seni Station - 26 min walk
  • Kuala Lumpur Masjid Jamek Station - 27 min walk
  • Kuala Lumpur Sultan Ismail Station - 4 min drive
  • Bukit Bintang Station - 2 min walk
  • Imbi Station - 5 min walk
  • Raja Chulan Station - 10 min walk

At a glance

Key facts

Hotel size

  • This hotel has 422 rooms
  • This hotel is arranged over 21 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is noon
  • Express check-out

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Pool sun loungers
  • Fitness facilities
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Indonesian
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

St. Gregory Spa has 5 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Chatz Brasserie - This brasserie serves breakfast, lunch, and dinner.

Si Chuan Dou Hua - This restaurant specializes in Asian cuisine and serves lunch and dinner.

PARKROYAL Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • Kuala Lumpur Parkroyal
  • PARKROYAL Kuala Lumpur Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel Kuala Lumpur
  • Parkroyal
  • Parkroyal Hotel
  • Parkroyal Hotel Kuala Lumpur
  • Parkroyal Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
  • Parkroyal Kuala Lumpur Hotel Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Hotel

Policies

Parking height restrictions apply.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Self parking costs MYR 8 per day

Valet parking costs MYR 28 per day

Rollaway beds are available for MYR 100.0 per night

Breakfast costs between MYR 50.00 and MYR 60.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Continue searching for Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Most helpful reviewsReviews are sorted based on what customers found most helpful and our recommendations

Very Good 8.2 From 1,319 reviews

Good 6.0
Not a 5 star standard that we are used to
We paid for a club room. The club room was nice especially breakfast where you can order off a set menu. We stayed 3 nights (Friday to Monday). The room we were put in was on the 3rd floor on the Western side, which faced both the main street and the mono rail. The walls seemed to be paper thin and the windows did not appear to be double glazed. There was an incredible volume of traffic including motorbikes, and hence it was very noisy. On the last night we had to be asked to be moved 3 times as the first time our Air Conditioning broke down and after some time where they advised it was fixed eventually admitted it wasn't, and then we moved to another room on the same side but a live band had started up. We went and asked to be moved at 12.45am as the Band was still going strong. We moved to the other side, which was dead quiet however, the views from this side are of backs of buildings with rubbish. In addition to all of this we were not happy with the marks on the sheets and pillows, and the lack of face cloths in our original room as we later found out they should have been supplied after seeing them in the other room. Our conclusion is that apart from the Club Room we would not stay at this Hotel again. This Hotel is not a 5 Star Hotel when you compare to other 5 Star Hotels like Conrad Macao Cotai or any other 5 Star Hotels in Cotai Macau, and the Star in Sydney. We have stayed at the Park Royal in Singapore, and their standard far outweighs this Hotel.
David, au3 night romance trip
Exceptional 10.0
Great Hotel in Bukit Bintang
The hotel is situated very well in Bukit Bintang, just less than two blocks from the main intersection. That's less than two blocks away from the Monorail stop as well as the subway stop for the new Sungai Buloh line. As such, the location is very central, and within walking distance of several tourist areas, such as Jalan Alor, Lot 10, Fahrenheit 88, and Pavilion KL. The Monorail and subway makes getting to and from places like KL Sentral, KLCC (Petronas towers), Chinatown and Little India within easy reach. There is also a walkway linking Pavilion KL with KLCC, so walking is also a safe and convenient option. The hotel itself was very affordable and was great value for the price paid. The room was spacious and well-outfitted. The bed was comfortable, wifi was strong, and the bathroom amenities were great. There is also an exercise room and a pool on the 6th floor. The hotel also provides complimentary bottles of water (x2) per night which is also convenient. Staff are friendly and are able to speak English. Would definitely recommend a stay at this hotel if staying in KL for a few days. Definitely a good choice for those wishing to see the touristy parts of KL as the hotel is centrally located. Also a good option for those just wishing to relax as the hotel has a lot of good amenities and restaurants.
ca3 night trip
Good 6.0
Reasonably ok and fine hotel- but not outstanding.
Hotel is situated at a convenient location - within walking distance from many malls and the train- and connectivity is never a problem. Hotel is reasonably clean and stay was ok. The challenge is that nothing stands out, which makes you wonder if this really is a five star hospitality. The main issue is with breakfast- its quite a non motivator to start the day with. The staff at the breakfast appear to be super busy running around to clean the tables and not many people were free to attend to customers. I noticed this not once but almost every day during my five day stay. For instance it was for the first time ever in any hotel- I was asked to choose from coffee and regular tea- and not insist on English Breakfast Tea (which I prefer), because that was peak breakfast time and they did not have it ready. I let it go the first day, but second day the same thing happened and I asked the restaurant manager- and she apologised thrice and rushed to the kitchen- but still could not get the tea in next 10-15 mins- and I went on with my day. However- the third day onwards the tea was available. It is small incidents like this which one notices. over all not very nice breakfast. I must mention that I came across some very good staff members too (like front desk and the gents at the lobby level etc). Stay was not bad- but as I said nothing stands out- everything is right, but not outstanding.
Abhishek, gb5 night trip
Good 6.0
Close to shopping malls.
Stayed for 2 nights suite rooms.Check-in was done at level 6 for suite guests.Guest only can access lounge using suite room cards.Since it is raining on day 2,decided to chill at the level 6 lounge.Since I wear normal clothing,staff ask what is my room number but did not ask other guest who came later.Since I stay in suite room and can access the lounge,why must staff ask for my room number.Staff like bell boy and housekeeping is more of customer oriented than check in staff.Why I said as such coz bellboy and housekeeping staff is more friendly and smile when guest approach for assistance.They even greet the guests.Check in staff should learn from them instead on how to treat the guests.Breakfast spread is the same and limited.Clean room and adequate facilities.Near shopping malls and city area. Not recommended coz hotel staffs only treat you very well if you dress like a business class type of person.
sgOther trip
Very Good 8.0
Worth the bucks
Very good location as it's close to resturants, pavilion shopping centre, and about 15min walk to Bulkit Bin Tang. The only thing I didn't like was the staff at the reception. I reached the hotel at 6am, had early check in as a special request which was not arranged, to make it worse at 6am I asked the reception staff to ensure the rooms are ready by 1pm as I was heading to Half day city tour. All the forms were filled in the morning however when I returned back at 1pm the room wasn't ready and to make it worse the staff couldn't find the forms, there wasn't any apology from the staff, instead the staff told me it's just another form he has asked me to fill.. bottom line hotel need to improve the check in and focus on customer service.
auTrip with friends

PARKROYAL Kuala Lumpur, Kuala Lumpur

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