The Face Suites Kuala Lumpur

Photo gallery for The Face Suites Kuala Lumpur

Primary image
2 outdoor pools
View from room
In-room safe, desk, laptop workspace, blackout drapes
Full-size fridge, microwave, dishwasher, electric kettle

Overview of The Face Suites Kuala Lumpur

VIP Access

The Face Suites Kuala Lumpur

5.0 star property
Luxury aparthotel with 2 restaurants, near Petronas Twin Towers

8.8/10 Fabulous

1,410 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Air conditioning
The price is $76
Price available on 8/21/2022
Map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
Main amenities
  • 200 apartments
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • 2 outdoor pools
  • Rooftop terrace
  • Fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • 24-hour front desk
Feel at home
  • Children's pool
  • Rollaway/extra beds
  • Kitchenette
  • Living room
  • Daily housekeeping
  • Washer/dryer
Cleaning & Safety
  • Professionally cleaned
  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C
  • Follows industry sanitization guidelines

Choose dates to view prices

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 13 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • KLCC Park - 16 min walk
  • Pavilion Kuala Lumpur - 21 min walk
  • Berjaya Times Square - 31 min walk
  • Kuala Lumpur Tower - 6 min drive
  • Mid Valley Megamall - 15 min drive
  • University of Malaya - 18 min drive
  • Cheras Leisure Mall - 19 min drive
  • Batu Caves - 24 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 34 min drive
  • Kuala Lumpur International Airport (KUL) - 53 min drive
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 20 min walk
  • Kuala Lumpur Masjid Jamek Station - 22 min walk
  • Bukit Nanas Station - 3 min walk
  • Dang Wangi Station - 5 min walk
  • Medan Tuanku Station - 6 min walk

About this property

The Face Suites Kuala Lumpur

The Face Suites Kuala Lumpur features a rooftop terrace and puts you within a 15-minute walk of Petronas Twin Towers. Guests can take a dip in one of 2 outdoor pools or enjoy international cuisine at Cafe iL Viso, one of 2 restaurants. A bar/lounge and a fitness center are other highlights, and apartments offer conveniences like kitchenettes and washers/dryers. Fellow travelers like that it's just a short walk to public transportation: Bukit Nanas Station is 3 minutes away and Dang Wangi Station is 5 minutes.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Refrigerator (full size)
  • Microwave
  • Dishwasher
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: MYR 85.0 per night

Bathrooms

  • Shower
  • Hair dryer
  • Shampoo
  • Bidet
  • Soap
  • Toilet paper
  • Bathrobes
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with satellite service

Outdoor areas

  • Rooftop terrace

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking

Services and conveniences

  • Concierge services
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Free bottled water
  • 24-hour front desk

Location highlights

  • In the shopping district
  • In the city center

Things to do

  • Fitness center

Safety features

  • Carbon monoxide detector
  • Security system
  • Smoke detector
  • Window guards

General

  • 200 rooms
  • 51 floors

Special features

Dining

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.
Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 300.00 per accommodation, per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for MYR 85.0 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

  • Self parking costs MYR 10 per day
  • Valet parking costs MYR 30 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

Also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur Kuala Lumpur
The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

8/10 Very Good

JONGSOO, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Highest infinity pool in Malaysia 2022.
Get to experience the highest infinity pool in Malaysia.
Chin Jau, 10-night trip
Verified Hotels.com guest review

8/10 Very Good

Very nice with great location.
Overall a very spacious and lovely hotel with ample space, free parking and great location. Two minute walk from Bukit Nanas LRT and 5/7 minute walk from KLCC and Petronas. The breakfast is basic so wouldn’t order. The hotel lobby is the only problem. It has a pungent smell which smells like garbage is being thrown out. Hotel lobbies should smell nice and welcoming. Overall room keeping is very good and they are very welcoming. Another problem is getting a taxi at 5am if you have an early flight - ensure to pre-book your taxi the night before because all the taxi drivers, whether it’s grab car or not, are asleep at 5am. Well, around that area anyway.
Rafi, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fang Mei, 3-night trip
Verified Expedia guest review

10/10 Exceptional

HWAN, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice KL Tower view and nice room
Having amazing experience with Face Suite. The crew is professional and friendly. Even offer me a birthday cake due to check in on my birthday. Really appreciate it. The pool view is amazing. If not because next door building blocking the KLCC, it will be prefect. Only can enjoy KL Tower view. The room is big,clean and top notch with very nice design. Suitable for long stay as well. Even come with washing machine and kitchen.
Chee Kam, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Very very very very very very very.....bad. Used so many "very" bcos there aint any better way to describe it. You will never get through the so called frontdesk line. They have this really dumb 2 devices to wifi rules. After few hours devices cant connect and asked for password . Password didnt work...tried calling frontdesk. Then u will get "plse hold on we will put u to the ...." Recorded message for the next 1 hour. Very very poor place.
Daryl, 1-night family trip
Verified Expedia guest review

6/10 Good

Ok - won’t return again
Pool experience was very bad - no information that there is no place to put your belongings or sunbeds. Staff not in uniform (non guest) sat at pool area watching people in pool - maybe building maintenance ? Told no option to prebook and then pool has 2 hour queue to get in. Room was clean but my booking was for a king bed and I got a small bed
Anosh, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

LI WUI, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night family trip
Verified Hotels.com guest review