Shangri-La Kuala Lumpur

Photo gallery for Shangri-La Kuala Lumpur

Primary image
Outdoor pool
Outdoor pool
View from room
Premium bedding, minibar, in-room safe, desk

Overview of Shangri-La Kuala Lumpur

VIP Access

Shangri-La Kuala Lumpur

5-star property
Luxury hotel with spa, near Suria KLCC Shopping Centre

9.2/10 Superb

999 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
The price is $86
Price available on 11/4/2022
Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Kuala Lumpur City Centre
  • Suria KLCC Shopping Centre - 11 min walk
  • Pavilion Kuala Lumpur - 11 min walk
  • KLCC Park - 11 min walk
  • Petronas Twin Towers - 12 min walk
  • Berjaya Times Square - 24 min walk
  • Kuala Lumpur Tower - 6 min drive
  • Petaling Street - 3 min drive
  • Merdeka Square - 3 min drive
  • Kuala Lumpur Sentral - 12 min drive
  • Mid Valley Megamall - 12 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive
  • Kuala Lumpur International Airport (KUL) - 52 min drive
  • Kuala Lumpur Sultan Ismail Station - 22 min walk
  • Kuala Lumpur Masjid Jamek Station - 23 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 25 min walk
  • Bukit Nanas Station - 5 min walk
  • Dang Wangi Station - 7 min walk
  • Raja Chulan Station - 10 min walk
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • Elegant Inn - 3 min walk
  • Bombay Palace - 4 min walk
  • Brussels Beer Cafe - 4 min walk
  • NEO Tamarind - 4 min walk
  • Healy Mac's - 4 min walk

About this property

Shangri-La Kuala Lumpur

5-star luxury hotel in the heart of Kuala Lumpur City Centre
Near Petronas Twin Towers and Pavilion Kuala Lumpur, Shangri-La Kuala Lumpur provides a poolside bar, a terrace, and shopping on site. Treat yourself to a facial, hydrotherapy, or a body treatment at the onsite spa. Aerobics classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), limo/town car service, and a 24-hour front desk
  • An elevator, 15 meeting rooms, and luggage storage
  • Guest reviews speak highly of the dining options, overall value, and helpful staff
Room features
All 662 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 662 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 2 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Supervised childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Train station pick-up*

Offsite

  • Shopping center shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • Fitness classes
  • Shopping
  • Golfing nearby

Working away

  • 15 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Doorbell and phone notification
  • Lever door handles
  • Phone accessibility kit

Languages

  • Chinese (Mandarin)
  • English
  • Hindi
  • Malay

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Fees & policies

Refundable deposits

  • Deposit: MYR 400 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 98 for adults and MYR 98 for children (approximately)
  • Shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for MYR 174.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Is Shangri-La Kuala Lumpur currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
How much does it cost to stay at Shangri-La Kuala Lumpur?
As of Oct 7, 2022, prices found for a 1-night stay for 2 adults at Shangri-La Kuala Lumpur on Nov 4, 2022 start from $86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Shangri-La Kuala Lumpur offer free cancellation for a full refund?
Yes, Shangri-La Kuala Lumpur does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Shangri-La Kuala Lumpur?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Kuala Lumpur?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Shangri-La Kuala Lumpur?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Kuala Lumpur?
Yes, there's free self parking.
What are the check-in and check-out times at Shangri-La Kuala Lumpur?
You can check in from 2 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Kuala Lumpur and nearby?
Onsite recreation at Shangri-La Kuala Lumpur includes aerobics. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Kuala Lumpur also has an outdoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Shangri-La Kuala Lumpur?
Yes, there's an onsite restaurant. Nearby restaurants include Elegant Inn (3-min walk), Bombay Palace (4-min walk), and Brussels Beer Cafe (4-min walk).
What's the area around Shangri-La Kuala Lumpur like?
Shangri-La Kuala Lumpur is in Kuala Lumpur City Centre, a short 5-minute walk from Bukit Nanas Station and 11 minutes' walk from Pavilion Kuala Lumpur. Travelers say the area is central and good for shopping.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.0/10

Property conditions & facilities

8.9/10

Eco-friendliness

8/10 Very Good

Tommy’s stay in Shangri-la Kuala Lumpur
In general, my stay at Shangri-la Kuala Lumpur was very pleasant. The hotel location is convenient. The staff service is excellent. The common area is nicely decorated but the room is a little bit dated and the shower sliding door is difficult is shut or opened. Room measurement doesn’t seem to be advertised. I am a Shangri-la Circle member but booked the room with Hotel.com. Collecting points for dining in was tricky. Have to tell my membership number upfront when ordering food, not able to collect points after paying the bill. The system appears to be not fair. For the rest, it is very good.
Tommy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay. Very friendly staff and nice big comfy rooms. Breakfast is amazing with wide spread.
Vineet, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
Great service, excellent concierge service for local recommendations
Matthew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place and great service my room looked a little tired in place still a good room but the hotel is old in some places good breakfastvetc
Stewart, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

George, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

2 nights at Shangri-La Kuala Lumpur
Short two nights but really enjoyed the moments. Good foods and good service. Too bad couldn’t get a much later check out timing due to high occupancy.
Kah Poh, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kah Poh, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Wonderful
Farah, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

2-night trip
Verified Hotels.com guest review