JW Marriott Hotel Hangzhou

Property class: 5 and above
Luxury hotel with full-service spa, connected to the convention center, near Hangzhou Opera

Choose dates to view prices

JW Marriott Hotel Hangzhou offers a great location, putting you within a 15-minute walk of Hangzhou Opera and Zhejiang Museum of Natural History. Guests can be pampered with massages at the spa, and Asia Bistro, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a 24-hour health club, and a 24-hour fitness center. Public transportation is just a short walk: Wulinmen Station is 9 minutes and Wulin Square Station is 11 minutes.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
$125 nightly
The total price is $135
Nov 15 - Nov 16
Total with taxes and fees

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Executive Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Executive Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premier Room, 1 King Bed, City View

  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite, 1 Bedroom, City View

A hotel room with a large window, a sofa, a chair, a coffee table, and a flat-screen TV.

Executive Suite, 1 Bedroom, City View

  • City view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Twin Room, 2 Double Beds, City View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Executive Twin Room, 2 Double Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Premier Room, 2 Double Beds, Lake View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Premier Room, 2 Double Beds, Lake View

  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Double Beds, City View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Deluxe Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Camping King Room with City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Deluxe Camping King Room with City View

  • City view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Camping King Room with Executive Lounge Access

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premier Camping King Room with Executive Lounge Access

  • City view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Executive Room, 1 King Bed, Lake View

  • Lake view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 King Bed, Lake View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premier Room, 1 King Bed, Lake View

  • Lake view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, City View

A hotel room with a large bed, a desk, a chair, and a view of the city.

Premium Room, 1 King Bed, City View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premium Twin Room, 2 Double Beds, City View

A hotel room with two beds, a desk, and a chair. There is a large window with curtains, a wall-mounted lamp, and a decorative headboard.

Premium Twin Room, 2 Double Beds, City View

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

Similar properties

Exterior
EVEN Hotel Hangzhou West Lake by IHG
Downtown Hangzhou
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
9.6 out of 10, Exceptional, 36 reviews
$70 nightly
The price is $75
Nov 8 - Nov 9
Total with taxes and fees
EVEN Hotel Hangzhou West Lake by IHG
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About the neighborhood

Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

What's nearby

  • Hangzhou Opera - 11 min walk - 1.0 km
  • Hangzhou Tower Shopping Mall - 16 min walk - 1.3 km
  • Westlake Culture Plaza - 16 min walk - 1.4 km
  • Wulin Square - 18 min walk - 1.6 km
  • West Lake - 4 min drive - 2.3 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • Hangzhou Station - 15 min drive
  • Hangzhou East Railway Station - 18 min drive
  • Hangzhou Railway Station (HZD) - 22 min drive
  • Wulinmen Station - 9 min walk
  • Wulin Square Station - 11 min walk
  • Shentangqiao Station - 11 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Picatham - ‬5 min walk
  • ‪Grid Coffee - ‬11 min walk
  • ‪星巴克 - ‬9 min walk
  • ‪Momo Café - ‬1 min walk
  • ‪Executive Lounge - ‬1 min walk

About this property

JW Marriott Hotel Hangzhou

  • JW Marriott Hotel Hangzhou offers a great location, putting you within a 15-minute walk of Hangzhou Opera and Zhejiang Museum of Natural History. Guests can be pampered with massages at the spa, and Asia Bistro, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a 24-hour health club, and a 24-hour fitness center. Public transportation is just a short walk: Wulinmen Station is 9 minutes and Wulin Square Station is 11 minutes.

At a glance

Hotel size

    • 305 rooms
    • Arranged over 26 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 10:00 AM - 10:00 PM
    • Front desk staffed during limited hours
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Onsite RV/bus/truck parking (fees apply)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking

Transfers

    • Train station shuttle*

Other information

    • Smoke-free property

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Reviews

JW Marriott Hotel Hangzhou Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered an overwhelmingly huge selection with delicious options. (6 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Bed
Location

Reviews

Verified review

10/10 Exceptional

great hotel with great staff!
Verified review

8/10 Very good

Good overall and good location - great bed as it was comfortable
Verified review

10/10 Exceptional

This hotel is very convenient to metro station and is right next to a big mall. The breakfast is good with variety of selection.
Verified review

10/10 Exceptional

Very convenient location, excellent staff
Verified review

10/10 Exceptional

Very good hospitality from the front desk to dining services.
Verified review

10/10 Exceptional

Reception staff were very helpful and knowledgeable
Verified review

10/10 Exceptional

Very nice hotel

Booked for my parents and they liked it, stuff are very professional and friendly
Verified review

10/10 Exceptional

Our party of 20pax arrived at 10pm to checkin and the hotel staff took note of a request I made earlier in terms of room arrangements - connecting rooms, rooms on the same floor, etc. Excellent and extremely helpful front desk staff.
Verified review

10/10 Exceptional

Modern facilities. Nice staff and lots of food choices .
Verified review

6/10 Good

Unfortunately I had a unsatisfactory check in. I was checked in a room which was quite smelly, and next to the gym that was a little noisy. I requested a change of room but was offered a room which was not similar to what I had booked. I was told the hotel was all sold out and expected I would just accept what they had available. It was a little pointless to speak to the staff and I had requested to speak to his Line manager. At this time he introduced me another person who I later discovered was the chief concierge. All this happened whilst the director of room was standing beside and never offered to help. It was only when I requested all three persons name cards I had discovered this and the director of room very quickly offered to help. I quickly got a room based on my booking. All this drama, passing the hot potato around, only for the issue to be resolved. A long apology, but by then you feel you are a guest of a hotel which staff do not want to help. Poor poor behaviour to be honest.
Verified review

10/10 Exceptional

Excellent stay!

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Verified review

10/10 Exceptional

It’s a bit outdated but maintained well hotel.
Verified review

10/10 Exceptional

no comments to be added. Thanks.
Verified review

10/10 Exceptional

Loved this hotel

Beautiful hotel!
Verified review

10/10 Exceptional

Parking is a bit tricky, but the hotel is fantastic in every way.
Verified review

10/10 Exceptional

World class hotel !
Spectacular pool
Outdoor dining
Great bathroom
Beautiful building
Verified review

6/10 Good

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Verified review

10/10 Exceptional

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Verified review

10/10 Exceptional

Good qnd perfect
Verified review

10/10 Exceptional

Will only stay at JW. Perfect

The bed and pillow are perfect. The aircon is also very quiet so I can sleep well. But in the morning the maid was loud when cleaning the room next door. Also, the staff were very helpful and polite
Verified review

8/10 Very good

Service was excellent but facilities need to be updated
Verified review

6/10 Good

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Verified review

2/10 Poor

I asked for a non-smoking room but didn’t get it. My room was extremely smelly which was not pleasantly.
Verified review

2/10 Poor

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Verified review

6/10 Good

Disappointing!

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.