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Shangri-La Hangzhou

Photo gallery for Shangri-La Hangzhou

West Superior Hillview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Overview of Shangri-La Hangzhou

Shangri-La Hangzhou

4.5 star property
Lakefront hotel in Xihu with bar/lounge and health club
8.2 out of 10 Very Good
8.2/10 Very Good

198 verified guest reviews

Property highlights

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
The price is $120
Price available on 5/31/2023
78 Beishan Road, Hangzhou, Zhejiang, 310007
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Health club
  • 24-hour room service
  • In-room childcare
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • Train station pick-up service
  • Terrace
For families
  • Free cribs/infant beds
  • Playground on site
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Xihu
  • West Lake - 1 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 51 min drive
  • East Railway Station - 10 min drive
  • East Railway Station (East Square) Station - 12 min drive
  • South Railway Station - 21 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)


  • Hod酒吧 - 7 min walk
  • 风荷和食 - 2 min walk
  • 永和大王 - 8 min walk
  • 咬不得高祖生煎 - 8 min walk
  • Wireless Coffee - 3 min walk

About this property

Shangri-La Hangzhou

Shangri-La Hangzhou offers an airport shuttle (available 24 hours) for CNY 600 per vehicle one-way. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. The helpful staff and overall property condition get good marks from fellow travelers.


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 198 rooms
  • Arranged over 6 floors


  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Minimum check-in age: 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking


  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Playground
  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Mountain biking nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Banquet hall


  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 184 per person
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 350.0 per night


  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Does Shangri-La Hangzhou offer free cancellation for a full refund?
Yes, Shangri-La Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Hangzhou?
As of May 30, 2023, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on May 31, 2023 start from $120, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Hangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Shangri-La Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Shangri-La Hangzhou?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Shangri-La Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.
What are the check-in and check-out times at Shangri-La Hangzhou?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Hangzhou and nearby?
Have fun during the warmer months with activities such as hiking. Enjoy amenities like a health club and a garden.
Are there restaurants at or near Shangri-La Hangzhou?
Yes, there are 2 onsite restaurants.
What's the area around Shangri-La Hangzhou like?
Shangri-La Hangzhou is a short 9-minute walk from West Lake and 11 minutes' walk from Hangzhou Botanical Garden. The local area is popular with nature enthusiasts and our guests say it is very central.



Very Good




Staff & service




Property conditions & facilities




8/10 Very Good

Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Anthony, 1-night trip
Verified guest review

10/10 Exceptional

Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Grace, 8-night family trip
Verified Expedia guest review

8/10 Very Good

2-night trip
Verified Expedia guest review

10/10 Exceptional

we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Sophie, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Thomas, 1-night family trip
Verified guest review

10/10 Exceptional

Christian, 1-night business trip
Verified guest review

10/10 Exceptional

Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Kamal, 3-night romance trip
Verified guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review

2/10 Poor

Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
1-night business trip
Verified guest review

10/10 Exceptional

Great location! The west lake is just across the street!
1-night romance trip
Verified guest review