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Sofitel Hangzhou Westlake

Photo gallery for Sofitel Hangzhou Westlake

1 bedroom, premium bedding, down comforters, minibar
Garden
Exterior
1 bedroom, premium bedding, down comforters, minibar
3 restaurants, breakfast served

Overview of Sofitel Hangzhou Westlake

Sofitel Hangzhou Westlake

5.0 star property
Luxury Hangzhou hotel with full-service spa, connected to a shopping center
8.2 out of 10 Very Good
8.2/10 Very Good

372 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $133
Price available on 5/31/2023
Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Free babysitting
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (free)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Garden

Room options

About this area

What's nearby

  • In Shangcheng
  • West Lake - 1 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive
  • East Railway Station - 9 min drive
  • East Railway Station (East Square) Station - 10 min drive
  • Hangzhou Station - 12 min drive
  • Ding'an Road Station - 7 min walk
  • Wushan Square Station - 11 min walk
  • Longxiangqiao Station - 14 min walk
  • Airport shuttle (surcharge)

Restaurants

  • 星巴克 - 4 min walk
  • 小城膳坊 - 5 min walk
  • inWE因味茶 - 4 min walk
  • 岩伸海鲜 - 5 min walk
  • 安之秀菓 - 5 min walk

About this property

Sofitel Hangzhou Westlake

A great choice for a stay in Hangzhou, Sofitel Hangzhou Westlake features a rooftop terrace and offers an airport shuttle (available 24 hours) for CNY 550 per vehicle. You can visit the spa to be pampered with hot stone massages, body wraps, or aromatherapy, and Yong Jin Ge, one of 3 restaurants, serves lunch and dinner. Other features of this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers like that it's just a short walk to public transportation: Ding'an Road Station is 7 minutes away and Wushan Square Station is 11 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2 PM - noon
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free babysitting

What to do

  • Bicycle rentals nearby
  • Boat tours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Touch Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.
Le Bar - Onsite pub.
Club lounge - Onsite bar.
Sky Garden Roof Top Loung - Onsite rooftop bar.

Fees & policies

Refundable deposits

  • Deposit: CNY 3000 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 182 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 288.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 10:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?
Yes, Sofitel Hangzhou Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sofitel Hangzhou Westlake?
As of May 30, 2023, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on May 31, 2023 start from $133, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sofitel Hangzhou Westlake?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sofitel Hangzhou Westlake?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
Are pets allowed at Sofitel Hangzhou Westlake?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sofitel Hangzhou Westlake?
Yes, there's free self parking.
Is airport shuttle service offered by Sofitel Hangzhou Westlake?
Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.
What are the check-in and check-out times at Sofitel Hangzhou Westlake?
You can check in from 2 PM - noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sofitel Hangzhou Westlake and nearby?
Have fun with nearby activities like cycling and boat tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hangzhou Westlake also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sofitel Hangzhou Westlake?
Yes, there are 3 onsite restaurants.
What's the area around Sofitel Hangzhou Westlake like?
Sofitel Hangzhou Westlake is located on the Strip in Shangcheng, a short 7-minute walk from Ding'an Road Station and 2 minutes' walk from China Academy of Art. Travelers give top marks for the hotel's prime location.

Reviews

8.2

Very Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

The room is one of the best we have stayed, the other greatest experience are the staffs we met, especially the gentlement Liu (小刘) from the conciege, he is
Shun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Timothy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Teresa, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel in great location
Great location, very helpful staff. Virus means breakfast is limited but still very good. Right by the lake, wonderful. Good English spoken. Room great too. Walking distance to lake,pagoda, shops. Thoroughly recommend.
Gregory, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.
Ve, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wen Kai Jon, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Everyone is helpful and friendly. They take very good care of me from the moment I arrive until they put me in a taxi to head to my next destination. One of the most pleasant stays. The manager Raymond always takes care of me. Thank you Raymond for your hospitality.
smar, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff, excellent service, beautiful hotel, fantastic artwork in every part of the hotel. Loved it.
3-night trip
Verified Expedia guest review