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Sofitel Hangzhou Westlake, Hangzhou (prefecture)

4.5 stars
333 West Lake AvenueHangzhouZhejiang310002China, ‏‎800-491-6126
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Excellent4.0 / 5
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Value for money
Poor value for money
61See all 61 Hotels.com reviews
From 485 reviewsTripAdvisor Traveller Rating

Sofitel Hangzhou Westlake, Hangzhou (prefecture)

Hotel Info: 866-539-8117

from $112
  • Superior Room, 2 Single Beds
  • Luxury Room, 1 Queen Bed (1 Queen Bed)
  • Junior Suite, 1 King Bed
  • Luxury Room, 2 Single Beds
  • Superior Room, 2 Single Beds
  • Superior Room, 2 Double Beds, City View
  • Club Room, 1 Queen Bed (Club Sofitel Access)
  • Luxury Room, 1 King Bed, City View
  • Luxury Room, 1 Queen Bed, Business Lounge Access, View
  • Superior Room, 1 King Bed, City View

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-Noon
  • Check-out time is Noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free self parking

Other information

  • Resort fee included

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: CNY 3000 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Rollaway beds are available for CNY 224 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbeque grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
Working away
  • Business center
  • Meeting rooms 7
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Sofitel Hangzhou Westlake, Hangzhou (prefecture)’s small print

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou

Policies

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: CNY 3000 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Rollaway beds are available for CNY 224 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 61 reviews

Sofitel Hangzhou Westlake, Hangzhou (prefecture)
Excellent4.0 / 5
Wi-fi spotty; otherwise all good.
3 night business trip
Sofitel Hangzhou Westlake, Hangzhou (prefecture)
Outstanding5.0 / 5
Hangzhou Weekend
It was a quick weekend trip from Shanghai. Walking from the hotel to the markets was easy. There is a mall nearby which had options for dinner (and ice cream). The next day we got a driver to take us to some tea plantations - which was great. He was able to take us be several other nearby attractions for some photos before taking us to the train station. Traffic was heavy near the station, but we allowed plenty of time.
1 night romance trip
Sofitel Hangzhou Westlake, Hangzhou (prefecture)
Excellent4.0 / 5
Only draw back was it was little hot in the room. There is no AC working during this season.
5 night business trip
Sofitel Hangzhou Westlake, Hangzhou (prefecture)
Good3.0 / 5
The pictures shown were touched up. The regular room is not the standard of a luxury hotel, and not worth the price listed . And it had some weird smell as well. However, after complaining to the front desk, we were upgraded to a room that was more acceptable. The pictures shown of the rooms were mostly suites. The hotel should not have brand itself as luxury hotel if not all the rooms are in standard of a luxury hotel. The great things about this hotel is that it has a great buffet breakfast and it was literally 5 minutes from the Westlake.
2 night business trip
Sofitel Hangzhou Westlake, Hangzhou (prefecture)
Excellent4.0 / 5
Breakfast is good and service is good!
Breakfast is good, got lots of variety and taste good. But wifi is bad and unstable. Has a convenient store just cross the street, which is not always in China hotel. No view and facing the back of another residential building. Thought is walking distance to city train station, but not. Occasionally "old" or "toilet" smell in the room
1 night business trip

See all reviews

Sofitel Hangzhou Westlake, Hangzhou (prefecture)

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