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Sofitel Hangzhou Westlake, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
333 West Lake AvenueHangzhouZhejiang310002China
Luxury Hangzhou hotel in Shangcheng, near West Lake
  • Free WiFi and free parking
  • Luxury Hotel
  • Excellent Food
Very Good8.2
Great location
Fantastic service
Tasty breakfast
Bar and Beverages
Bar is awesome
140See all 140 reviews
From 644 reviewsTripAdvisor Traveller Rating

Sofitel Hangzhou Westlake, Hangzhou

from $114
  • Xdeleted
  • X-Std Room for 1 person
  • xDelux Room with 1queensize bed
  • X-Luxury Queen for 2 Persons
  • x-Luxury Room with 2 Single Beds
  • X-Luxury Twin for 2 Persons
  • Xdeleted
  • X-Sup Twin for 2 persons
  • Luxury Room, 1 Queen Bed (1 Queen Bed)
  • xSuperior Room with Queensize Bed
  • Luxury Room, 2 Twin Beds
  • Superior Room, 2 Twin Beds
  • Superior Room, 2 Single Beds
  • Family Suite
  • Luxury Room, 1 Queen Bed (Club Sofitel Access)
  • Luxury Room, 1 King Bed, City View
  • Luxury Room, 1 King Bed, City View
  • Superior Room, 1 King Bed, City View
  • Superior Room, 2 Double Beds, City View
  • Family Suite
Want more choice? Check out our other properties in Hangzhou.

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle *


  • Free self parking

Other information

  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
Working away
  • Business center
  • Meeting rooms 7
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Freshen up
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.


Yong Jin Ge - This restaurant serves lunch and dinner.

Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.

Le Bar - Onsite pub.

Club lounge - Onsite bar.

Sky Garden Roof Top Loung - Onsite rooftop bar.

Sofitel Hangzhou Westlake, Hangzhou’s small print

Also known as

  • Hangzhou Sofitel
  • Sofitel Hangzhou Westlake Hotel
  • Hangzhou Westlake
  • Sofitel Hangzhou
  • Sofitel Hangzhou Westlake
  • Sofitel Westlake
  • Sofitel Westlake Hangzhou
  • Sofitel Westlake Hotel
  • Sofitel Westlake Hotel Hangzhou
  • Sofitel Hangzhou Westlake Hotel Hangzhou


Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: CNY 3000 per stay

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Rollaway beds are available for CNY 224 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Sofitel Hangzhou Westlake, Hangzhou


  • In Shangcheng
  • West Lake (11-minute walk)
  • Xihu Tiandi (0-minute walk)
  • Westlake Yintai Shopping Mall (3-minute walk)
  • China Academy of Art (8-minute walk)
  • Museum of Traditional Chinese Medicine (13-minute walk)
  • Wushan Night Market (13-minute walk)
  • Wushan Square (13-minute walk)

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) 40-min drive
  • Hangzhou Station 9-min drive
  • Hangzhou East Railway Station 22-min drive
  • Hangzhou Yuhang Station 33-min drive
  • Ding'an Road Station 4-min walk
  • Longxiangqiao Station 15-min walk
  • Chengzhan Station 21-min walk
  • Free self parking
  • Airport shuttle (surcharge)

Recent reviews

Very Good 8.2 From 140 reviews

Sofitel Hangzhou Westlake, Hangzhou
Great hotel. Will definitely stay again.
Great hotel. Restaurant is terrific. The only issue we had was a leaking shower door. Other than that, everything was excellent.
A Traveler, us7 night family trip
Sofitel Hangzhou Westlake, Hangzhou
Great hotel at a great location
Great hotel. Everything is what it should be. Will definitely stay again.
A Traveler, us7 night family trip
Sofitel Hangzhou Westlake, Hangzhou
Very Good8.0
Nice hotel in good area.
Lovely area. Hotel is nice, but very expensive (food and drinks, etc.) Excellent area for exploring West Lake. Visit the rooftop bar, even if you can't afford to have a drink there.
Joseph C, us3 night romance trip
Sofitel Hangzhou Westlake, Hangzhou
Spectacular Hotel in a perfect location!
My husband and I were flying in to visit our son and had no idea what area of Hangzhou would be the best to stay in as we had never been to China before. We feel so fortunate to have gotten a room at the Sofitel! Not only was the room (and bathroom) spacious and immaculate, but the amenities were perfect! The location could not have been better. We were steps from the lake (under the street passageway made this easy), steps from the subway/metro, and steps from a Costa and Starbucks coffee. My favorite was the bar at the top of the hotel with it's spectacular view. We took the most amazing pictures while watching the sun set. We also ate once at the breakfast buffet and twice at the Chinese restaurant in the hotel when we were just too tired to venture back out. Both get my highest recommendation! The personnel were always patient, helpful and professional. (Our flight was delayed causing us to miss our first night's stay. The hotel kindly shifted our stay one night over at the!) I would come back here in a heartbeat! Thank you everyone at Sofitel!
Kathy, us6 night family trip
Sofitel Hangzhou Westlake, Hangzhou
Wifi/Internet was very slow. Breakfast buffet was not up to par of similar hotels in Shenzhen. It lacked several items. Check-out clerk obviously did not know what he was doing. It took over 20 minutes for me to check out after a 2 day stay. Room was large and clean.
A Traveler, us2 night business trip

See all reviews

Sofitel Hangzhou Westlake, Hangzhou

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