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Grand Hyatt Hangzhou

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Point of interest
Premium bedding, minibar, in-room safe, desk
5 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview of Grand Hyatt Hangzhou

Grand Hyatt Hangzhou

5.0 star property
Lakefront hotel with 5 restaurants, near West Lake
8.4 out of 10 Very Good
8.4/10 Very Good

345 verified guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
The price is $175
Price available on 6/11/2023
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
For families
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Shangcheng
  • West Lake - 1 min drive
  • Lingyin Temple - 9 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive
  • East Railway Station (East Square) Station - 10 min drive
  • South Railway Station - 19 min drive
  • Hangzhou South Station - 20 min drive
  • Longxiangqiao Station - 4 min walk
  • Ding'an Road Station - 17 min walk
  • Fengqi Road Station - 18 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)


  • 中原一大碗 - 6 min walk
  • 台北纯k - 6 min walk
  • 炉鱼 - 2 min walk
  • 爵色酒吧 - 6 min walk
  • 星巴克 - 4 min walk

About this property

Grand Hyatt Hangzhou

Grand Hyatt Hangzhou offers an airport shuttle (available 24 hours) for CNY 550 per vehicle one way. Guests can visit the spa to be pampered with hot stone massages, body wraps, or facials, and 28 Hubin Road 湖滨28, one of 5 restaurants, serves lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a health club. Fellow travelers like the comfortable beds and restaurant. The property is just a short walk to public transportation: Longxiangqiao Station is 4 minutes away.


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 388 rooms
  • Arranged over 8 floors


  • Check-in time from 2:00 PM - midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Height restrictions apply for onsite parking


  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

What to do

  • Bicycle rentals nearby
  • Hiking/biking trails nearby

Working away

  • Business center
  • Meeting room
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.


28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 194 per person
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CNY 288.0 per night


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).


Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

Does Grand Hyatt Hangzhou offer free cancellation for a full refund?
Yes, Grand Hyatt Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Hyatt Hangzhou?
As of Jun 8, 2023, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on Jun 11, 2023 start from $175, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Hyatt Hangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hyatt Hangzhou?
Yes, there's an indoor pool.
Are pets allowed at Grand Hyatt Hangzhou?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Hyatt Hangzhou?
Yes, there's free self parking.
Is airport shuttle service offered by Grand Hyatt Hangzhou?
Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.
What are the check-in and check-out times at Grand Hyatt Hangzhou?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Grand Hyatt Hangzhou and nearby?
Have fun with nearby activities like cycling and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Grand Hyatt Hangzhou also has a sauna and a steam room.
Are there restaurants at or near Grand Hyatt Hangzhou?
Yes, there are 5 onsite restaurants, featuring alfresco dining, Italian cuisine, and garden views.
Does Grand Hyatt Hangzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Grand Hyatt Hangzhou like?
Grand Hyatt Hangzhou is in Shangcheng, a short 4-minute walk from Longxiangqiao Station and 9 minutes' walk from Broken Bridge. Travelers love the hotel's prime location.



Very Good




Staff & service




Property conditions & facilities




8/10 Very Good

Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
shuou, 1-night family trip
Verified guest review

2/10 Poor

very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Tiong Ho Brad, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Rizwan, 2-night trip
Verified guest review

4/10 Fair

Poor customer service
After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
Bernhard, 1-night trip
Verified guest review

8/10 Very Good

yaron, 2-night trip
Verified guest review

6/10 Good

Nice location
Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Marie Luise, 1-night business trip
Verified guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

4-night business trip
Verified guest review

8/10 Very Good

Nicholas, 3-night business trip
Verified guest review

10/10 Exceptional

It’s a fantastic facility and even better location. I would highly recommend it to anyone and everyone!
Roy, 1-night business trip
Verified guest review