They tried to put us in the wrong room, twice. We didn’t get into the room we had to upgrade for until the next day, we had to upgrade because they didn’t have any rooms available for what we paid. Make sure you know what you booked and that you get it.
We weren’t given much information upon our arrival, like a map of the resort and the amenities. So we weren’t informed that the property is split in two and you have to cross the parking lot and go past the tennis courts to get to the other pool and ocean area, it’s not a big deal or very far, but we spent some time trying to find where to go for dinner the first night, as it was set up by the ocean pool for a special celebration.
The property is beautiful despite broken walkways but it’s clean and the green space is well kept, just don’t expect much from the rooms.
The shower handles and head were not fully attached and leaked, the water is rusty for the first couple seconds and our patio door frame was broken to the point the glass plane almost fell out one night and the handle didn’t exist on the outside or lock well from the inside.
The rooms do not have mini fridges, which I didn’t think was an issue, until I met a fellow guest who had medication they needed to keep refrigerated and was using an insulated coffee cup and ice cubes.
Almost all the staff were lovely and helpful….. some are not.
Overall, I would say 3 star is accurate. Not sure their pricing reflects the state of the place.