6/10 Good
Jun 22, 2023
The music at the pool stops at 2pm. They will not turn it back on. Management said they do not have the authority let it stay on later. The family pool closes at 8pm and the adult pool closes at 7pm which makes no sense for both but especially the adult pool. The sports bar cannot play music either. They actually put a music station on the TV. I have never heard of a resort not playing music this is one of the things that sets the ambiance to relax and have fun. We were not the only ones disappointed with this. We meet people at the pool and everyone was asking management about the music to the point where they removed the big pool speaker. The manager told us we should have brought our own speaker.
The restaurants had very long wait times, so we decided to room service. You can only order room service once a day and if you order a second time you have to pay $300 pesos which we were ok with because we did not have to wait as long. I received my order at 5pm and was told I could charge this to my room, at 10:30pm I received a call that I needed to go downstairs to settle my room service charge. I asked if I could do it the next morning or at check out as we were still staying 3 more days and they told me no. I was very upset. It took over 5 hours for them to decide I needed to go down and pay when I was willing to pay when they brought my order but was told I could charge it to my room. It was very inconvenient.
cassandra
cassandra, 5-night romance trip
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