Garza Blanca Preserve Resort & Spa, Puerto Vallarta

My daughters iphone was stolen from inside our locked room.after an “ investigation” by the hotel the conclusion was : “ you shouldnt have left it in the room, or you should have locked it in the safe” complete disregard for the guests security. They waited for 3 days until I checked out to say to my face that they were not sure there was an iphone in the room to begin with. It’s like I stayed in a 20 dollar a night Motel. No apologies no real concern for my or your property, very defensive since the report. Basically hey its your fault ypur device disapeared from a locked room. Pathetic. Will never go back and book at your own risk. And when the “manager” reads and answers this review saying “ they will do their best to make sure this does not happen again” do not believe it, he was very defensive and trying to blame me and my family for the theft. Avoid this place if you dont want to be robbed.

One of the nicest places I've ever stayed. The only Con was the in-room internet was really slow, but this was not a surprise. People, location, and food were top notch.

My 23 y/o daughter and I went for a 4 day get a way. The website honestly did not do the place justice. It was much nicer than I expected it to be. We stayed in a ground floor beachfront room. It had 2 queen beds, a mini fridge, coffee pot, large walk in closet, a patio with a hammock and beautiful view. The staff were soooooo accommodating and friendly. I wouldn't recommend the all inclusive meal plan. We didn't and what we spent on food and drinks (plenty of margaritas!) wasn't nearly as much as the plan would've cost. Be sure to go for a massage if you can. The Spa was the best I've ever experienced. I hope to return some day. :-)

The hotel, service and the food was excellent. However, as a paying guest I did not appreciate the outrageous and high pressure to buy into their residence program. My wife and I attended a 90 minute session, that turned out to be four hours of torture and high pressure selling. We said no, and explained the program did not fit in to our lifestyle and travel plans. We were trying to be polite and finally walked out of the presentation. A few hours later they knocked on our room to try once more to convince us and again we said no! One hour later, they attempted to try again and obviously we were pissed-off and were ready to call the Mexican police for harassment. After calming down, we went for a swim and tried to enjoy the spa facilities with the time we had left on our vacation. That being said, although the hotel facilities and food we excellent. We will never stay at this property again, nor recommend it to our friends and relatives. Shame on the Garza Blanca management for disrespecting paying guests and allowing this to happen at a five star resort. We are seasoned travelers and understand this type of behavior happens on the street, but not in a five star hotel.