In the heart of Madrid, Hotel Fenix Gran Meliá - The Leading Hotels of the World offers a tranquil retreat. Unwind with a massage or body treatment at the onsite spa, connect to in-room WiFi, and enjoy coffee in the lobby. With babysitting services and tour assistance available, previous guests praise this hotel for its attentive staff.
$514 nightly
The total price is $565
$565 total
Jun 30 - Jul 1
Total with taxes and fees
Popular amenities
Spa
Airport transfer
Pet friendly
Parking available
Free WiFi
Restaurant
Why we love this property
Business meets pleasure
Located in shopping and entertainment districts, this hotel offers business amenities. Guests enjoy spa services and health club access after work.
Culinary magic on-site
Mediterranean flavors shine at the restaurant. A cafe serves lighter fare. The bar and in-room champagne service add flair. Breakfast delights early risers.
Spa retreat haven
This hotel's full-service spa offers daily pampering with facials and body treatments. Deep soaking tubs and in-room massages complete the wellness journey.
Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
Calanas Station - 4 min drive
Madrid Recoletos Station - 5 min walk
Nuevos Ministerios Station - 29 min walk
Colon Station - 4 min walk
Serrano Station - 5 min walk
Velazquez Station - 8 min walk
Airport shuttle (surcharge)
Area shuttle (surcharge)
Restaurants
Zuma Madrid - 1 min walk
Ten Con Ten - 3 min walk
Habanera - 3 min walk
Chambao Madrid - 1 min walk
Her - 1 min walk
About this property
Hotel Fenix Gran Meliá - The Leading Hotels of the World
Hotel Fenix Gran Meliá - The Leading Hotels of the World offers a great location, putting you within a 15-minute walk of Gran Via and U.S. Embassy. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body treatments. Other features include a bar/lounge, a health club, and a fitness center. Fellow travelers love the helpful staff and location. Public transportation is just a short walk: Colon Station is 4 minutes and Serrano Station is 5 minutes.
At a glance
DONE
Hotel size
185 rooms
Arranged over 7 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: midnight
Express check-in/out available
Check-out time is noon
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers use of an 'Audi e-tron' electric vehicle for 1 day per stay. Guests must contact the property prior to arrival to reserve use of the vehicle (subject to availability).
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
DONE
Children
Babysitting*
DONE
Pets
Pets allowed (dogs only, 2 total)*
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Onsite self parking (EUR 45.00 per day)
Electric vehicle charging point on site
DONE
Transfers
Airport shuttle (available 24 hours)*
DONE
Offsite
Area shuttle*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Traveling with children
Babysitting (surcharge)
Working away
24-hour business center
6 meeting rooms
Conference space (6458 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Romance packages
Facilities
1 building/tower
Built in 1953
Safe-deposit box at front desk
Terrace
Communal living room
Health club
Full-service spa
Massage/treatment rooms
Banquet hall
Reception hall
Outdoor furniture
Accessibility
Elevator
Accessible airport shuttle
Room amenities
Be entertained
DVD player
37-inch plasma TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Bathrobes and slippers
Iron/ironing board (on request)
Sleep well
Hypo-allergenic bedding
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Premium bedding
What to enjoy
In-room massage
Freshen up
Private bathroom
Bidet
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Food and drink
Champagne service
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Uses some LED lighting
Recycling
Special features
Spa
The onsite spa has 3 treatment rooms including rooms for couples. Services include facials and body treatments. The spa is open daily.
Dining
Balmoral Bar - This cocktail bar specializes in Mediterranean cuisine. Open daily.
"Aduana" Restaurant - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
Awards and affiliations
Eco-Certified Property
This property participates in the EarthCheck and Ecostars, programs that measure the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 45 per person
Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)
Area shuttle service is offered for an extra charge
Children & extra beds
Babysitting is available for an extra charge
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 80 per pet, per stay
Parking
Self parking costs EUR 45.00 per day
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Gran Melia Fenix Hotel
Gran Melia Fenix Hotel Madrid
Gran Melia Fenix Madrid
Gran Melia Hotel Madrid
Gran Melia Madrid
Frequently asked questions
Does Hotel Fenix Gran Meliá - The Leading Hotels of the World offer free cancellation for a full refund?
Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of EUR 80 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes. Self parking costs EUR 45.00 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes, an airport shuttle is available. The charge is EUR 105 per vehicle one way.
What are the check-in and check-out times at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
No, this hotel doesn't have a casino, but Casino Gran Via (19-min walk) is nearby.
What is there to do at Hotel Fenix Gran Meliá - The Leading Hotels of the World and nearby?
Hotel Fenix Gran Meliá - The Leading Hotels of the World has a spa and a health club.
Are there restaurants at or near Hotel Fenix Gran Meliá - The Leading Hotels of the World ?
Yes, there's an onsite restaurant that offers alfresco dining and Mediterranean cuisine.
What's the area around Hotel Fenix Gran Meliá - The Leading Hotels of the World like?
Hotel Fenix Gran Meliá - The Leading Hotels of the World is a short 4-minute walk from Colon Station and 15 minutes' walk from Gran Via. Travelers say that the hotel is in a great location.
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Reviews
Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6
Cleanliness
9.6
Location
9.6
Staff & service
9.2
Property conditions & facilities
Guest review summary
What guests liked
Breakfast at this property offered a big variety of choices, was super fresh, delicious, and served with excellent service. (15 reviews)
From real guest reviews summarized by AI.
Popular mentions
Service staff
Room
Location
Restaurant
Breakfast
Food
Bar
Cities
Amenities
Concierge
Reviews
Verified
10/10 Exceptional
Feb 3, 2026
Professional and friendly service - charming rooms
Jan Engel
Jan Engel, 2-night trip
Verified
10/10 Exceptional
Oct 27, 2025
Great location
Pablo
Pablo, 3-night trip
Verified
10/10 Exceptional
Sep 28, 2025
Excellent hotel and the surrounding areas are great for walking and shopping
oscar e
oscar e, 2-night trip
Verified
10/10 Exceptional
Sep 14, 2025
Beautiful property, wonderful staff.
Mary
Mary, 2-night trip
Verified
10/10 Exceptional
Nov 18, 2025
I love this hotel. Have stayed here several times. The service and staff are amazing.
Omar
Omar, 5-night trip
Verified
10/10 Exceptional
Dec 10, 2025
Wonderful staff. Great breakfast.
Paula
Paula, 5-night trip
Verified
10/10 Exceptional
Jul 7, 2025
Great location Service was excellent Staff very accommodating
Manuel
Manuel, 1-night trip
Verified
10/10 Exceptional
Sep 8, 2025
Very beautiful antique style room & hotel in the heart of Madrid. Excellent food!
Nicole
Nicole, 1-night trip
Verified
10/10 Exceptional
Apr 29, 2025
Excellent location, great staff service
Ingrid
Ingrid, 3-night trip
Verified
10/10 Exceptional
Jan 4, 2026
We had a wonderful stay at this five-star hotel in Madrid with our family. From the moment we arrived, everything was well organized and welcoming. The room was spacious, comfortable, and well suited for a family stay. The staff was professional, kind, and always available to help, making us feel truly taken care of. The facilities were excellent and met the high standards expected from a luxury hotel. Overall, it was a very pleasant experience, and we would gladly return on a future trip to Madrid
Danilo
Danilo, 3-night trip
Verified
10/10 Exceptional
Sep 7, 2025
The hotel staff were fantastic, incredibly attentive and friendly. Red level was worth the extra and the breakfast was wonderful. Lovely room and amenities.
Kerry
Kerry, 2-night trip
Verified
10/10 Exceptional
Apr 15, 2025
Excellent hotel and superb service in the heart of Madrid
Celso J.
Celso J., 3-night trip
Verified
10/10 Exceptional
Dec 20, 2024
Great location.
Carlos
Carlos, 1-night trip
Verified
10/10 Exceptional
Oct 7, 2025
This hotel was a treat for us. We stayed in their red deluxe & it was an amazing experience. Room was gorgeous, bit small for what we paid, was expecting something bigger. The staff in general are soo friendly & helpful
Priti
Priti, 2-night trip
Verified
10/10 Exceptional
Aug 15, 2023
We recommend this hotel for family as well as couples, very well located, nice staff and the property is amazing!!
Adrian
Adrian, 2-night trip
Verified
10/10 Exceptional
Oct 22, 2025
Close to the Prado and other museums. Close to metro. Upscale area, quiet
Simon Farid
Simon Farid, 6-night trip
Verified
10/10 Exceptional
Feb 21, 2024
Nice hotel, well located, good service and nice staff
Abraham
Abraham, 3-night trip
Verified
10/10 Exceptional
Oct 18, 2024
Very Nice Hotel.
beautifully kept, very well located, will definitely stay again.
Breakfast really good.
Ed
Ed, 3-night trip
Verified
10/10 Exceptional
May 3, 2024
Convenient, friendly staff, rooms are nice size
Leanna
Leanna, 3-night trip
Verified
10/10 Exceptional
Nov 18, 2024
Staff is very friendly. Location is excellent.
Maritza
Verified
10/10 Exceptional
Jan 15, 2025
Great hotel in Madrid!
We really enjoyed our stay.
The staff is extremely friendly and helpful!
The rooms have a good size, the restaurantes are excellent on the property and they are always ready to help!
Pedro
Pedro, 2-night trip
Verified
10/10 Exceptional
Nov 17, 2025
I love it everything was top notch the staff great every suggestion was excellent Andrea in front desk was excellent with her choices and help I suggest everyone to try the Melia experience top of the line see for your self if you are in Madrid I know I will be back
Armando Mora
Armando Mora, 4-night trip
Verified
10/10 Exceptional
Jul 18, 2024
Beautiful and excellent hotel always. The best service and great staff
Luis
Luis, 2-night trip
Verified
10/10 Exceptional
Nov 12, 2023
Fenix Gran Melia creates an amazing experience for every guest - impeccable service, wonderful breakfast, excellent location - truly memorable stay in every way.
Monica
Monica, 4-night trip
Verified
10/10 Exceptional
Jan 9, 2025
Great hotel, location, service, staff, breakfast. We really enjoyed our stay here, will be back soon.
Thank you for everything