Hard Rock Hotel Madrid

Photo gallery for Hard Rock Hotel Madrid

Primary image
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Seasonal outdoor pool, open 11:00 AM to 7:00 PM, pool umbrellas
Terrace/patio
Terrace/patio

Overview of Hard Rock Hotel Madrid

Hard Rock Hotel Madrid

Pet-friendly hotel with 1 restaurants, connected to a rail/subway station, near El Retiro Park

9.6/10 Exceptional

211 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet friendly
  • Gym
  • Non-smoking
  • Air conditioning
The price is $193
Price available on 6/5/2022
Map
Ronda de Atocha 17, Madrid, 28012
Main amenities
  • 161 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Pool bar
  • Terrace
  • 24-hour front desk
  • Garden
  • Communal living room
  • Front desk safe
For families
  • Free cribs/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & Safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Arganzuela
  • Museo Nacional Centro de Arte Reina Sofia - 5 min walk
  • Paseo del Prado - 7 min walk
  • CaixaForum Madrid - 8 min walk
  • El Retiro Park - 10 min walk
  • Prado Museum - 14 min walk
  • Thyssen-Bornemisza National Museum - 16 min walk
  • Plaza de Santa Ana - 17 min walk
  • Puerta del Sol - 20 min walk
  • Madrid Rio - 20 min walk
  • Gran Via Street - 20 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid (XOC-Atocha Train Station) - 5 min walk
  • Madrid Atocha Station - 8 min walk
  • Atocha Cercanías Station - 9 min walk
  • Estación del Arte - 5 min walk
  • Lavapies Station - 7 min walk
  • Palos de la Frontera Station - 9 min walk

About this property

Hard Rock Hotel Madrid

Hard Rock Hotel Madrid puts you in a great location, within just a 10-minute walk of Museo Nacional Centro de Arte Reina Sofia and Paseo del Prado. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A poolside bar and a seasonal outdoor pool are offered, and rooms get the details right with rainfall showerheads and espresso makers. The property is just a short walk to public transportation: Estación del Arte is 5 minutes and Lavapies Station is 7 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 161 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Communal living room
  • 24-hour fitness center
  • Seasonal outdoor pool
  • Designer stores on site

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Hand-held showerheads
  • Closed captioned TV
  • Height-adjustable showerhead
  • Visual fire alarm
  • Doorbell and phone notification
  • Lever door handles
  • Well-lit path to entrance

Languages spoken

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Sessions - This restaurant overlooks the pool and garden.
GMT+1 - Onsite lobby lounge.
RT60 - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 25 for adults and EUR 12.5 for children (approximately)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 50 per pet, per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 11:00 AM to 7:00 PM
  • The seasonal pool is open from May to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.7/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

4/10 Fair

Robert, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Thomas, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Rhys, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabulous!
Lovely hotel, modern, clean, well located to see beautiful Madrid and a great vibe throughout. Food and drink was excellent at all times and the staff were friendly and attentive. Nice pool area with towels provided. Our room was a silver suite and was spacious, clean and well equipped. Finishing touches throughout like the small guitar logo on the bedding, lyric posters etc are nothing more than you’d expect but adds a real subtle feel of exclusivity. The rooftop terrace bar and the downstairs restaurant were both excellent - unique atmospheres in each. We’ll definitely be back!
Lee, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing, great location, friendly and professional young staff, amazing services. One of the best hotels I ever stayed
Luis, 1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Great checkin service and checkout. The Bar staff on the rooftop terrace need to realise they are not there for jolly but to work.
Alison, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had an amazing experience. The staff is super nice and always available and accommodating. We loved the rooftop. Rooms are nice. Amazing shower head!!!
Maydeli, 4-night trip
Verified Hotels.com guest review

6/10 Good

Would have preferred a different location
The hotel was just ok. Room was clean and comfortable. But we spent $300/night and wish we had stayed closer to Retiro Park. The area isn't the best - our view consisted of a shoe store going out of business. FYI : there are stairs leading up to the front door and we never saw any staff helping customers with their luggage. Just something to keep in mind if you need assistance.
Cathy, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

New hotel close to centre of Madrid. Excellent staff but don’t expect the restaurant to be like a Hard Rock Cafe.
Sean, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kendra, 1-night trip
Verified Hotels.com guest review