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Seasonal outdoor pool, sun loungers
Seasonal outdoor pool, sun loungers
Superior Room | Premium bedding, free minibar items, in-room safe, desk
Suite | View from room
Suite | Premium bedding, free minibar items, in-room safe, desk

Overview of Urban


5.0 star property
Luxury hotel with restaurant, near Puerta del Sol

9.2/10 Superb

999 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is $216
Price available on 3/26/2023
Carrera San Jeronimo 34, Madrid, Madrid, 28014
Main amenities
  • 24-hour room service
  • Airport shuttle
  • Breakfast available
  • Business center
  • Daily housekeeping
  • Fitness center
  • In-room childcare
  • Pool bar
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Seasonal outdoor pool
  • Self parking
For families
  • Babysitting (surcharge)
  • Children stay free
  • Daily housekeeping
  • Free cribs/infant beds
  • Private bathroom
  • Terrace

Room options

About this area

What's nearby

  • In Madrid Centro
  • Puerta del Sol - 4 min walk
  • Gran Via Street - 6 min walk
  • Prado Museum - 7 min walk
  • Plaza Mayor - 9 min walk
  • El Retiro Park - 12 min walk
  • Royal Palace of Madrid - 15 min walk
  • WiZink Center - 35 min walk
  • Thyssen-Bornemisza National Museum - 1 min drive
  • Plaza de Santa Ana - 2 min drive
  • Museo Nacional Centro de Arte Reina Sofía - 2 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 15 min walk
  • Atocha Cercanías Station - 19 min walk
  • Madrid Atocha Station - 19 min walk
  • Sevilla Station - 3 min walk
  • Sol Station - 5 min walk
  • Anton Martin Station - 6 min walk
  • Airport shuttle (surcharge)


  • La Terraza del Urban - 1 min walk
  • La Rollerie - 1 min walk
  • Arrocería Marina Ventura - 2 min walk
  • La Cabaña Argentina - 1 min walk
  • El Rincón de Esteban - 2 min walk

About this property


Putting you within a 10-minute drive of Puerta del Sol and Plaza Mayor, Urban features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 90 per vehicle. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at CEBO, which serves Mediterranean cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a fitness center, and a terrace. The breakfast and location get great marks from fellow travelers. Public transportation is just a short walk: Sevilla Station is 3 minutes and Sol Station is 5 minutes.


English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 96 rooms
  • Arranged over 6 floors


  • Check-in time from 3:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms


  • Covered onsite self parking (EUR 33 per day)
  • Electric vehicle charging point on site


  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • 24-hour room service
  • Bar/lounge
  • Poolside bar

Traveling with children

  • Childcare in room (surcharge)
  • Children stay free (see details)

Working away

  • Business center
  • Conference space (3240 square feet)
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Limo or town car service
  • Luggage storage
  • Multilingual staff
  • On-site car rental
  • Pool loungers
  • Porter/bellhop
  • Tour/ticket assistance


  • 1 building/tower
  • Built in 2005
  • Fitness center
  • Rooftop terrace
  • Safe-deposit box at front desk
  • Seasonal outdoor pool


  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)


  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • DVD player
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Bathrobes and slippers
  • Espresso maker
  • Iron/ironing board (on request)
  • Stocked minibar (select free items)

Sleep well

  • Free crib/infant bed
  • Premium bedding
  • Soundproofed rooms
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


CEBO - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
Glass by Sips - This cocktail bar specializes in Mediterranean cuisine. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35.20 per person
  • Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge


  • Covered self parking costs EUR 33 per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


<p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. </p><p>Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site. </p><p>This property accepts credit cards. Cash is not accepted.</p><p>Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. </p>

Also known as

Urban Hotel
Urban Hotel Madrid
Urban Madrid
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel
Urban Madrid
Urban Hotel Madrid

Frequently asked questions

Does Urban offer free cancellation for a full refund?
Yes, Urban does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Urban?
As of Mar 24, 2023, prices found for a 1-night stay for 2 adults at Urban on Mar 26, 2023 start from $216, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Urban?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Urban?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Urban?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Urban?
Yes. Self parking costs EUR 33 per day. Electric vehicle charging is available.
Is airport shuttle service offered by Urban?
Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.
What are the check-in and check-out times at Urban?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
Is there an onsite casino at Urban?
No, this hotel doesn't have a casino, but Casino de Madrid (5-min walk) and Casino Gran Via (7-min walk) are both nearby.
What is there to do at Urban and nearby?
Urban has a seasonal outdoor pool and a fitness center.
Are there restaurants at or near Urban?
Yes, CEBO offers Mediterranean cuisine.
What's the area around Urban like?
Urban is in Madrid Centro, a short 3-minute walk from Sevilla Station and 4 minutes' walk from Puerta del Sol. Travelers love the hotel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Family trip
Excellent hotel, in a great location. The staff is very helpful extremely knowledgeable about the surrounding. I loved this property definitely will be back.
TONY, 6-night family trip
Verified guest review

10/10 Exceptional

Excellent hotel
This hotel is amazing! Would highly recommend staying here if you are in Madrid. The building is incredible, the staff was phenomenal. It was one of the best hotel experiences I have had. Location could not be better and value for money is unmatched.
Jillian, 2-night trip with friends
Verified guest review

10/10 Exceptional

Fantastic boutique hotel in perfect location, All staff are fantastic, breakfast outstanding as was cocktail bar
stephen, 3-night business trip
Verified guest review

10/10 Exceptional

rami, 5-night trip
Verified guest review

10/10 Exceptional

Hava, 4-night trip
Verified guest review

8/10 Very Good

Israel, 5-night trip
Verified guest review

10/10 Exceptional

5 Star Hotel for 4 Star Price
Everything was amazing! Will definitely stay here next time we’re back.
Christopher, 2-night trip
Verified guest review

4/10 Fair

really not 5 star
The cleaning staff and doormen at this hotel could not be more helpful. But the property itself is long overdue refurbishment! Our room was not sound proofed - my mornings started by waking to the sound of our neighbour making morning phone calls. The artworks in the atrium are thick with dust. The gym does not have a treadmill. The helpful staff made the stay as nice as possible, but hotel is not the luxury experience advertised.
Jessica, 3-night family trip
Verified guest review

10/10 Exceptional

Thank you Patrícia for a wonderful experience See you next year
Verified Expedia guest review

8/10 Very Good

Great location, friendly staff, clean and comfortable. I wish they had indoor pool and hot tub. Also, our room was a little bit noisy as it was located above the bar.
Verified Expedia guest review