Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Jungle hush, Caribbean views, vegan luxe

Palmaïa - The House of AïA keeps luxury intentionally quiet, where architecture steps back and the jungle and sea take the lead. Suites stay serene in soft earthy tones and natural textures, with an entirely vegan-friendly approach from bedding to materials. Dining follows the Nourishing Biome concept, built around minimally processed ingredients and house ferments.
VIP Access

  • Architects of Life program

    More than 50 weekly rituals, movement, and art rooted in Mayan and Ayurvedic traditions.

  • Restaurants with a wellness edge

    Menus minimize refined sugars and seed oils, with options from plant-based to keto.

  • Beach club evenings

    Sunset bonfires at Eolo pair organic DJ rhythms with ancestral instruments for release.
$795 nightly
The total price is $978
Sep 28 - Sep 29
Total with taxes and fees

Amenities

  • Immediate access to Playacar’s white-sand beach
  • Seven white buildings between jungle and ocean
  • Four main pools with cabanas for lounging
  • Swim Out Suites with patio-to-pool access
  • Mini-fridge stocked with kombucha and coconut water
  • Sleek baths with soaking tub and rainshower
These property details are summarized by AI

Why we love this property

Beachfront bliss
Discover white sand bliss at this waterfront resort. Free cabanas and loungers await, plus a beach bar, yoga classes, and beachside massages.
Mediterranean flavors abound
Feast on Mediterranean cuisine overlooking the ocean at this resort. 4 restaurants and 3 bars offer vegan, vegetarian, and locally-sourced options.
Waterfront healing escape
This resort offers a full-service spa with treatments from Ayurvedic to hot stone massages. Beach yoga and a 24-hour gym complement the waterfront relaxation.

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Quadruple Suite Deluxe

A hotel room with a bed, a desk, and a balcony with a view of palm trees.

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Quadruple Suite Master

A hotel room with a large bed, a desk, and a balcony with outdoor furniture.

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, minibar (free items), in-room safe, blackout drapes

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family King Suite

A modern hotel room with a large bed, a balcony with a view of palm trees, and a ceiling fan.

Family King Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Family King Suite Ocean View

A modern bedroom with a large bed, a wooden ceiling, and a view of the sea.

Family King Suite Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for Family Master Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Family Master Suite Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

Family Master Suite Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for King Suite Ocean View

A modern living room with a sofa, armchairs, a coffee table, and a view of the ocean.

King Suite Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

King Suite with Bathtub Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Meditation Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Meditation Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Meditation Suite Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

Meditation Suite Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite

A hotel room with two beds, a ceiling fan, a large green patterned wall, a balcony with outdoor seating, and a view of greenery.

Queen Suite

  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Suite Ocean View

A modern room with a large sliding glass door leading to a balcony with a view of the beach.

Queen Suite Ocean View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Swim Out Family Master Suite

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim Out Family Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Swim out king suite with bathtub

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim out king suite with bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Swim Out Meditation Suite

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim Out Meditation Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Swim Out Queen Suite

A hotel room with two beds, a balcony with a pool, and a view of the ocean.

Swim Out Queen Suite

  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 1 min walk - 0.1 km
  • Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.6 km
  • Mahi Golf Course - 5 min drive - 2.2 km
  • Quinta Avenida - 11 min drive - 5.0 km
  • Xcaret Eco Theme Park - 15 min drive - 8.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪rosa roja - ‬18 min walk
  • ‪Turquesa - ‬5 min drive
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

  • At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas, and yoga, plus you'll be just a 5-minute drive from Piste Cyclable sur Paseo Xaman-Ha. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights include 2 swim-up bars, a beach bar, and a 24-hour health club. Fellow travelers say great things about the helpful staff and overall property condition.

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All onsite activities and use of facilities and equipment are included.

Lessons/classes/games

  • Yoga

Entertainment

    • Onsite entertainment and activities
    • Onsite live performances

At a glance

Hotel size

    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Children under 10 years old are not permitted.
    • This property serves mostly plant-based meals.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Onsite parking limited

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Paddleboard on site

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Paddleboard on site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site
  • Romance packages

Facilities

  • 7 buildings/towers
  • Built in 2019
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour health club
  • 6 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Uses some LED lighting
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Bulk dispenser for toiletries

Special features

Spa

Atlantis Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve high chairs

Pets

  • Service animals exempt from fees

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Children under 10 years old are not permitted.
Property Registration Number 008-007-006281/2025

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 6 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?

Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour health club, as well as spa services and a garden.

Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.

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Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered a variety of delicious food options, including vegan and non-vegan choices, with excellent service and attentive staff. (56 reviews)
  • The beach was described as beautiful, swimmable, wide, full of soft sand, and well-maintained with plenty of loungers and cabanas available. (31 reviews)
  • The spa at this property offers a range of treatments and activities that are highly relaxing and rejuvenating. (19 reviews)
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Popular mentions

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Service staff
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Room
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Reviews

Verified review

10/10 Exceptional

Amazing resort already thinking about when to return. Cassandra and Oscar our nomadic guides were amazing, Ale at Lek and Ume restaurant was fantastic along with Samuel and Raul at Su Casa. Such a perfect holiday. I enjoyed the classes ran by Roxy the best
Verified review

10/10 Exceptional

As a plant based guest we had an awesome time and was in food coma almost daily...absolutely loved this place and looking forward to come back again
Verified review

10/10 Exceptional

My husband and I absolutely loved our stay. One of the most incredible resorts we have stayed at - the service definitely made our stay more enjoyable. The staff really do go above and beyond. The daily activities were also amazing. Can't wait to return.
Verified review

10/10 Exceptional

If you’re looking to escape the city and truly relax, this is the perfect place. The property is beautiful, peaceful, and surrounded by nature. Although it’s an all-inclusive vegan resort, but we are not vegan , so we also enjoyed the fish and steak—they were delicious! The drinks were exceptional, and the staff was amazing—friendly, helpful, and always welcoming. We had a wonderful stay and highly recommend it to anyone looking for a relaxing getaway. Special Thanks to Kasandra and Oscar . They made our stay exceptional, they very attentive and caring.
Verified review

10/10 Exceptional

Rooms were spotless and staff great
Verified review

8/10 Very good

Beautiful location, variety of restaurants, lush surroundings in jungle
Verified review

10/10 Exceptional

This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Verified review

10/10 Exceptional

Exceptional customer service, with creative and delicious vegan food There are fish, beef, shrimp and chicken options which can be substituted The meditation, sound immersion, movement and art classes are very good and helped us unplug from work and stress. This is our second visit and …. Likely will return again.
Verified review

10/10 Exceptional

This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Verified review

10/10 Exceptional

The food and staff here are out of this world. They go above and beyond- the nomadic guides are available to help with all your questions via text. Danny and Fernando at the pool were awesome. Luis and Carlos and everyone at the restaurants does an amazing job! The food is great! There is something for everyone at every meal- you will find your favorites at every restaurant. Best experience at a Mexican resort in my 20 plus years of traveling there- definitely the best all inclusive experience! BTW if you like wine and martinis- this place does both very well! The vibes are calm and Plantissa was my daughter's favorite. Already planning our return visit!
Verified review

10/10 Exceptional

Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!
Verified review

10/10 Exceptional

The ocean was visible from my room. Everything was just perfect. Highly recommended
Verified review

10/10 Exceptional

Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Verified review

10/10 Exceptional

Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Verified review

10/10 Exceptional

Outstanding service and food
Verified review

10/10 Exceptional

Palmaia never disappoints; it is quite like paradise in every way imaginable. The property itself is stunning, as are the accommodations. Every room faces the beach, and you can hear the tide even with the sliding door to your room closed. The rooms are immaculate and contribute to the Zen quality of the resort. The food is absolutely delicious. We have stayed here now four times, and the quality of the food is unwavering. Alas, we do have one complaint, which is they now include animal options for those who are not plant-based. But we believe this is so the owner can remain solvent, so it is a price we are willing to pay to sustain this beautiful place. The rituals, classes, and spa treatments, and the incredible people who take care of you doing your stay are the icing on the cake. If you are considering, do it! It is well worth it!
Verified review

10/10 Exceptional

The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Verified review

10/10 Exceptional

Wonderful resort with great food, amenities and five star service.
Verified review

10/10 Exceptional

This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Verified review

10/10 Exceptional

Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Verified review

10/10 Exceptional

Beautiful stay with beautiful staff!
Verified review

10/10 Exceptional

This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Verified review

10/10 Exceptional

Great place for a relaxing vacation. The ocean views and beach were amazing.
Verified review

10/10 Exceptional

Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Dinner at Ume restaurant
Beach
Sunrise
Verified review

8/10 Very good

The only wellness resort I've ever been to but it was amazing and relaxing. The staff was AMAZING. The scenery and rooms was absolutely beautiful as well as the amenities. The only downfall for me was i got food poisoning on the last day of my trip. 24 hours of diarrhea and vomiting. The staff insisted it was because the fermented foods but i assured them kimchi was not new to my diet nor plant based foods. I was offered a ride to the pharmacy to purchase a small bottle of pepto for $20. Besides that inconvenience the trip was great.