Choose dates to view prices

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Photo gallery for The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

Rooftop terrace
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Room amenity

Overview of The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 star property
Adults-only hotel with spa, near Quinta Avenida

8.4/10 Very Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
The price is $175
Price available on 12/5/2022
Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Beach towels
  • Pool bar
  • Massage/treatment rooms
For families
  • Microwave
  • Private bathroom
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach - 1 min drive
  • Playa del Carmen Maritime Terminal - 10 min drive
  • Playacar Golf Club - 13 min drive
  • Xplor Theme Park - 18 min drive
  • Tres Rios Ecopark - 21 min drive
  • Xcaret Eco Theme Park - 21 min drive
  • Ferry to Cozumel - 25 min drive
  • Maroma Beach - 27 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • El Muelle - 2 min walk
  • Afrodisiako - 3 min walk
  • Caiman - 3 min walk
  • Renzo - 3 min walk
  • Trattoria Del Centro - 3 min walk

About this property

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, facials, or body treatments. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool, and a poolside bar. The comfortable beds and helpful staff get great marks from fellow travelers.

All inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Snack bar/deli

What to do

  • Yoga classes
  • Pool table
  • Beach nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2018
  • Rooftop terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 10 per person (approximately)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offer free cancellation for a full refund?
Yes, The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive on Dec 5, 2022 start from $175, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive and nearby?
Onsite recreation at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive also has 2 bars and a sauna, as well as a fitness center.
Are there restaurants at or near The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive?
Yes, there are 3 onsite restaurants. Nearby restaurants include rey david (3-min walk), Quinta De Piedra (3-min walk), and Ah Carbon (3-min walk).
Does The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive like?
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travelers say that the hotel is in a great location.

Overall score and ratings

8.4

Very Good

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Spacious room, very comfortable. Great breakfast with many options. Good location. The rooftop was great with a great pool, but it should have been cleaned once or twice during the day from insects. The room doesn’t have good sound isolation and you hear everything from the outside
OR, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Muriel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I booked this property on “accident” thinking it was a larger resort like I’m accustomed to, so I walked into this hotel thinking I would be disappointed and all I can say is I could not have been more wrong. The hotel is beautiful. The rooms are spacious and super clean. I loved that this property didn’t have all the hussle and bussle associated with the larger resorts and I literally was an elevator ride away from all the restaurants and the pool area. Sometimes at other resorts, I don’t even get to go to all the restaurants or utilize all the services because the property is so huge. But this one I got to try everything out. The staff were really welcoming and helpful. I didn’t really have a issue with the rooftop pool being to full when I went and I was able to get a day bed to layout and enjoy the views which were spectacular. The one downside I will say is the roof top bar staff were less then accommodating. It’s like you are bothering them just asking for a drink which was a far cry from the staff in the restaurants and bars in the hotel so I was a little thrown off my that. I absolutely lovedddd the location! How amazing is it to be at and all inclusive with the option of so many shops, bars, and restaurants at your door step. I also loved the fact that if you want the traditional resort vibe, they shuttle you to any of their other sister properties were you still get the all inclusive benefits. You really get so much for your money here! I highly recommend!
Mercedes, 3-night trip
Verified Expedia guest review

8/10 Very Good

Shyretta, 3-night trip
Verified Expedia guest review

4/10 Fair

Henry, 5-night trip
Verified Expedia guest review

8/10 Very Good

Trisha, 4-night trip
Verified Expedia guest review

4/10 Fair

I did enjoy that the property was close to 5th Ave. There were many shops and things to do nearby. I’ve taken many vacations and did not like the fact that the staff were not welcoming. No one took our bags up to our room. We initially requested a king sized bed but received two full. When I asked for a room change they did not accommodate us. Some of the amenities were old and not functioning / maintained properly for example, the jacuzzi was cold and tiles were loose at the bottom of the pool. Overall it was not the best experience but I tried to make the best of it.
Jessica, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

Edward Igor, 5-night trip
Verified Expedia guest review

8/10 Very Good

Overall the hotel was nice. The location was amazing as it's real close to the beach and 5th Avenue
michael, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

LATOYA, 5-night trip
Verified Hotels.com guest review