10/10 Exceptional
Rooms were spotless and staff great
Marie
Marie, 12-night trip
Palmaïa-The House of AïA: All Inclusive Wellness Resort
Luxury beachfront property with spa, near Piste Cyclable sur Paseo Xaman-Ha
Choose dates to view prices
Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access9.8
Exceptional
Popular amenities
- Free parking
- Free WiFi
- Air conditioning
Main amenities (12)
- Daily housekeeping
- On the beach
- 4 restaurants and 3 bars/lounges
- 2 swim-up bars
- Full-service spa
- 6 outdoor pools
- Free children's club
- Health club
- Free use of bicycles
- Free beach cabanas
- Free beach club on site
- Beach umbrellas
Feel at home (6)
- Supervised childcare (surcharge)
- Children's pool
- Children's club (free)
- Separate sitting area
- Television
- Terrace
$1,105 nightly
$1,377 total
Mar 14 - Mar 15
Total with taxes and fees
Why we love this property
Beachfront bliss
Discover white sand bliss at this waterfront resort. Free cabanas and loungers await, plus a beach bar, yoga classes, and beachside massages.
Waterfront healing escape
This resort offers a full-service spa with treatments from Ayurvedic to hot stone massages. Beach yoga and a 24-hour gym complement the waterfront relaxation.
Seaside luxury views
This waterfront resort boasts an ocean-view restaurant, designer stores, and a private walkway to the water. Luxury beach living at its finest.
Room options
Check availability for these dates
Showing 20 of 20 rooms
King Suite with Bathtub
10.0Exceptional
1 review
Highlights
Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
- Garden view
- 534 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Queen Suite
10.0Exceptional
9 reviews
Highlights
Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
- Garden view
- 534 sq ft
- 1 bedroom
- Sleeps 3
- 2 Queen Beds
Family King Suite
10.0Exceptional
11 reviews
Highlights
Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
- Garden view
- 534 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Large Twin Bunk Bed
Family Master Suite
Highlights
Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
- Garden view
- 710 sq ft
- 2 bedrooms
- Sleeps 4
- 1 King Bed and 1 Twin Bunk Bed
King Suite
10.0Exceptional
11 reviews
Highlights
Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
- Garden view
- 538 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Quadruple Suite Deluxe
- 645 sq ft
- Sleeps 4
Quadruple Suite Master
- 828 sq ft
- Sleeps 2
Double Suite Deluxe
- 645 sq ft
- Sleeps 2
Double Suite Deluxe
- 645 sq ft
- Sleeps 2
Triple Suite Deluxe
- 645 sq ft
- Sleeps 3
Family King Suite Ocean View
Highlights
Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
- Sea view
- 534 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed and 1 Large Twin Bunk Bed
King Suite Ocean View
10.0Exceptional
5 reviews
Highlights
Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
- Sea view
- 534 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
King Suite with Bathtub Ocean view
9.4Exceptional
3 reviews
Highlights
Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
- Sea view
- 534 sq ft
- 1 bedroom
- Sleeps 2
- 1 King Bed
Queen Suite Ocean View
10.0Exceptional
2 reviews
Highlights
Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
Premium bedding
- Sea view
- 534 sq ft
- 1 bedroom
- Sleeps 3
- 2 Queen Beds
Family Master Suite Ocean View
10.0Exceptional
1 review
Highlights
Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Blackout drapes/curtains
- Sea view
- 712 sq ft
- 2 bedrooms
- Sleeps 4
- 1 King Bed and 1 Twin Bunk Bed
Double Suite Deluxe with Ocean View
- 645 sq ft
- Sleeps 2
Quadruple Suite Deluxe with Ocean View
- 645 sq ft
- Sleeps 4
Double Suite Deluxe with Ocean View
- 645 sq ft
- Sleeps 2
Triple Suite Deluxe with Ocean View
- 645 sq ft
- Sleeps 3
Quadruple Suite Master with Ocean View
- 828 sq ft
- Sleeps 2
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About the neighborhood
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
What's nearby
- Playacar Beach - 1 min walk - 0.1 km
- Piste Cyclable sur Paseo Xaman-Ha - 18 min walk - 1.5 km
- Mahi Golf Course - 3 min drive - 1.5 km
- Playacar Golf Club - 4 min drive - 2.5 km
- Quinta Avenida - 6 min drive - 4.3 km
Getting around
- Cancun Intl. Airport (CUN) - 57 min drive
- Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km
Restaurants
- Viva Wyndham Maya - 5 min drive
- rosa roja - 18 min walk
- Festival Grand Buffet - 7 min walk
- Blue Moon Beach Bar Sandos Select Club - 7 min walk
- Cupcake Cafe - 9 min walk
About this property
Palmaïa-The House of AïA: All Inclusive Wellness Resort
At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Playacar Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club, and a beach bar. Fellow travelers say great things about the helpful staff and overall property condition.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Land activities
Fitness facilities
Lessons/classes/games
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
At a glance
Hotel size
- 234 rooms
- Arranged over 4 floors
Arriving/Leaving
- Check-in start time: 3:00 PM; Check-in end time: anytime
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Special check-in instructions
- Front desk staff will greet guests on arrival at the property
- Information provided by the property may be translated using automated translation tools
- Children under 10 years old are not permitted.
- This property serves mostly plant-based meals.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cribs (infant beds)
- Supervised childcare*
- Free children's club
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free onsite self parking
- Onsite parking limited
Other information
- Smoke-free property
Property amenities
Food and drink
- 4 restaurants
- 3 bars/lounges
- 2 swim-up bars
- Beach bar
- Coffee shop
- 24-hour room service
- Snack bar/deli
Traveling with children
- Free children's club
- Children's pool
- Supervised childcare (surcharge)
- Art supplies
- Baby bath
- Paddleboard on site
What to do
- On the beach
- Free beach club
- Beach yoga
- Paddleboard on site
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Hair salon
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Free beach cabanas
- Free bicycle rentals
- Free pool cabanas
- Beach sun loungers
- Beach towels
- Beach umbrellas
- Pool loungers
- Pool umbrellas
- Paddleboard on site
Facilities
- 7 buildings/towers
- Built in 2019
- ATM/banking
- Safe-deposit box at front desk
- Terrace
- 24-hour fitness center
- 6 outdoor pools
- Designer stores on site
- Full-service spa
- Massage/treatment rooms
- At least 80% of food locally-sourced
- At least 80% organic food
- Vegan dining options
- Vegetarian dining options
- Locally-owned & organized tours & activities
- Banquet hall
- Outdoor entertainment area
- Outdoor furniture
- Walkway to water
Accessibility
- Elevator
- Smooth flooring in room
Room amenities
Be entertained
- 50-inch Smart TV
- Digital TV channels
Home comfort
- Air conditioning (climate-controlled)
- Ceiling fan
- Free stocked minibar
- Espresso maker
- Electric kettle
- Bathrobes and slippers
- Iron/ironing board
- Window screens
Sleep well
- Pillow menu
- Blackout drapes/curtains
- Turndown service
- Premium bedding
What to enjoy
- Furnished balcony/patio
- Separate sitting area
Freshen up
- Designer toiletries
- Hair dryer
- Towels
- Toothbrush and toothpaste (on request)
- Toilet paper
Stay connected
- Free WiFi
- Free international and local calls
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Eco-friendly toiletries
- Eco-friendly cleaning products provided
- Energy-saving switches
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Dining
MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Optional extras
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- In-room babysitting is available for an extra charge
- Supervised childcare is available for an extra charge
- Guests must contact this property in advance to reserve high chairs
Pool, spa, & gym (if applicable)
- Pool access available from 8:00 AM to 8:00 PM
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Children under 10 years old are not permitted.
Property Registration Number 0123008e230fa
Also known as
Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
Frequently asked questions
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?
Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?
No, this property doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.
What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?
Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour fitness center.
Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?
Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views.
Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?
Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.
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Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Location
9.8
Staff & service
9.8
Property conditions & facilities
What guests liked
- The beach at this property is outstanding, wide, and full of soft sand with plenty of loungers and cabanas available. (33 reviews)
- The spa experience was described as "unbelievable", "out of this world", and "magical" with various treatments and rituals being highly praised. (21 reviews)
- The pools were described as nice, big, and pristine with one being like swimming in a lake. (12 reviews)
From real guest reviews summarized by AI.Popular mentions
FoodService staffBeachRoomRestaurantRecreationSpaFamily friendlyViewBar10/10 Exceptional
Everything was amazing
Aniruddha
Aniruddha, 4-night trip
10/10 Exceptional
Everything about this place is first class and designed to promote a healthy and restorative stay. Too many superlatives to list, but the quality of the food, service, room and wellness activities stand out.
Mark
Mark, 5-night trip
10/10 Exceptional
The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal.
Overall excellent experience, we will be returning
Joseph Thomas Grappone
Joseph Thomas Grappone, 5-night trip
10/10 Exceptional
This place is truly magical and words can’t express how perfect this place is.. if your looking for a healthy experience for your mind, body and soul this place delivers..
Brian
Brian, 4-night trip
10/10 Exceptional
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Casey
Casey, 4-night trip
10/10 Exceptional
Outstanding service and food
Erin
Erin, 7-night trip
10/10 Exceptional
It’s a stunning resort - we keep coming back … it’s our 5th time here!!!
Natalia V
Natalia V, 5-night trip
10/10 Exceptional
This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Marie
Marie, 5-night trip
10/10 Exceptional
The most magical and peaceful all inclusive resort I have ever visited. Highly recommend and cannot wait to return…many times.
Linda
Linda, 7-night trip
10/10 Exceptional
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Sandy
Sandy, 1-night trip
10/10 Exceptional
Wonderful vegan options, attentive staff and beautiful surroundings!
Todd
Todd, 3-night trip
10/10 Exceptional
Everything was wonderful. Looking forward to coming back again.
Nika
Nika, 5-night trip
10/10 Exceptional
The best resort experience I have ever experienced. The food, the spa and service was outstanding.
Dawn
Dawn, 4-night trip
10/10 Exceptional
This resort is the perfect combination of a beach retreat and a wellness resort. I loved everything about my stay and will definitely return in the future!
Quinniesha
Quinniesha, 4-night trip
10/10 Exceptional
This place is magic
ADRIANA MARCELA
ADRIANA MARCELA, 7-night trip
10/10 Exceptional
Best vacation ever. Felt like we were the only people there.
Carly Louise
Carly Louise, 5-night trip
10/10 Exceptional
Excellent overall
Anuj
Anuj, 2-night trip
10/10 Exceptional
This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week.
Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
Alicia
Alicia, 7-night trip
10/10 Exceptional
Enjoyed our stay
PREETIE
PREETIE, 4-night trip
10/10 Exceptional
Wonderful resort with great food, amenities and five star service.
Vladimir
Vladimir, 3-night trip
10/10 Exceptional
It was truly an amazing experience.
Heather
Heather, 7-night trip
10/10 Exceptional
Everything about this resort is wonderful
Inci
Inci, 4-night trip
10/10 Exceptional
Palmaia staff go above and beyond to ensure guests have the best experience. I’ve stayed twice, and I’m already looking to return.
Edward
Edward, 3-night trip
10/10 Exceptional
This was my 2nd time staying at Palmaia. Initially, I attended a wellness retreat then returned for a solo R&R getaway. I love this place. Service, food, spa, coffee shop, claasses, everything is top notch. Totally worth the price. The Nomadic Guides Oscar & Adriana were amazing.
Jacqueline
Jacqueline, 4-night trip
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- The Royal Haciendas All InclusiveStandard Link for The Royal Haciendas All Inclusive
- Mahekal Beach Front Resort & SpaStandard Link for Mahekal Beach Front Resort & Spa
- Hyatt Centric Playa del Carmen - Downtown House & Beach HouseStandard Link for Hyatt Centric Playa del Carmen - Downtown House & Beach House
- The Fives Downtown Hotel - Curio Collection by HiltonStandard Link for The Fives Downtown Hotel - Curio Collection by Hilton
- Hyatt Zilara Riviera Maya Adults Only All InclusiveStandard Link for Hyatt Zilara Riviera Maya Adults Only All Inclusive
- Etéreo, Auberge CollectionStandard Link for Etéreo, Auberge Collection
- Devossion By Live Aqua Playa del Carmen All Inclusive - Adults OnlyStandard Link for Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
- Secrets Moxché Playa del Carmen - Adults Only - All InclusiveStandard Link for Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
- Palafitos Overwater Bungalows, All & More Inclusive - Adults OnlyStandard Link for Palafitos Overwater Bungalows, All & More Inclusive - Adults Only
- Phantom SuitesStandard Link for Phantom Suites
- Devossion By Live Aqua Playa del Carmen All Inclusive - Adults OnlyStandard Link for Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only
- Bluebay Grand Esmeralda All InclusiveStandard Link for Bluebay Grand Esmeralda All Inclusive
- Catalonia Playa Maroma – All InclusiveStandard Link for Catalonia Playa Maroma – All Inclusive
- Hyatt Vivid Playa Del Carmen - Adults Only - All InclusiveStandard Link for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive
- Serenity Hotel Boutique by AlsolStandard Link for Serenity Hotel Boutique by Alsol
- Aloft Playa Del CarmenStandard Link for Aloft Playa Del Carmen
- Wyndham Alltra Playa del Carmen Adults Only All InclusiveStandard Link for Wyndham Alltra Playa del Carmen Adults Only All Inclusive
- Hacienda Tres Rios Resort, Spa & Nature Park-All InclusiveStandard Link for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive
- Aloft Playa Del CarmenStandard Link for Aloft Playa Del Carmen
- Sandos Caracol Nature Resort & Water Park All InclusiveStandard Link for Sandos Caracol Nature Resort & Water Park All Inclusive
- Caribbean Paradise Hotel & Spa - 5th AvenueStandard Link for Caribbean Paradise Hotel & Spa - 5th Avenue
- Hacienda Tres Rios Resort, Spa & Nature Park-All InclusiveStandard Link for Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive
- The Fives Beach Hotel - Á la Carte All InclusiveStandard Link for The Fives Beach Hotel - Á la Carte All Inclusive