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Sheraton On The Falls Hotel, Niagara Falls

4 stars
5875 Falls AveNiagara FallsONL2G3K7Canada
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Excellent4.2 / 5
Room
Great room
Location
Great location
Service
Fantastic service
Value
Value for money could be better
3231See all 3,231 Hotels.com reviews
From 6,350 reviewsTripAdvisor Traveller Rating

Sheraton On The Falls Hotel, Niagara Falls

from $89
  • Standard Room, 1 King Bed, Jetted Tub, View
  • Deluxe Room, 2 Queen Beds, View
  • Deluxe Fallsview 1 King Jacuzzi
  • Deluxe Fallsview 2 Queen Beds
  • Traditional Room with 1 Queen Bed
  • Room, 2 Queen Beds (Fallsview)
  • Deluxe Room, 1 King Bed with Sofabed, View
  • Room, 2 Queen Beds, No View
  • Room, 2 Queen Beds, Garden View
  • Standard Room, 2 Queen Beds, City View
  • Deluxe Fallsview King
  • Standard Room, 1 King Bed, City View
  • Standard Room, 2 Queen Beds, View
  • Room, 1 King Bed, City View
  • Room, 1 Queen Bed, No View
  • Standard Room, 2 Queen Beds
  • Standard Room, 2 Queen Beds, View
  • Room, 2 Queen Beds, City View
  • Room (American Fallsview)

At a glance

Key facts

Hotel size

  • This hotel has 669 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time starts at 4 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Falls Sheraton
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton Falls
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Hotel

Policies

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Resort fee inclusions:

  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of CAD 30

Late check-out can be arranged for an extra charge of CAD 75

Self parking costs CAD 29.00 per night with in/out privileges

Valet parking costs CAD 45.00 per night with in/out privileges

Rollaway beds are available for CAD 20 per stay

Buffet breakfast is offered for an extra charge of CAD 27.95 for adults and CAD 14.00 for children (approximately)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Casino
  • Nightclub
  • Water park access (surcharge)
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping

Special features

Dining

Windows by Jamie Kennedy - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves breakfast, lunch, and dinner.

Sheraton On The Falls Hotel, Niagara Falls’s small print

Also known as

  • Falls Sheraton
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton Falls
  • Sheraton Hotel Falls
  • Niagara Falls Sheraton
  • Sheraton Hotel Niagara Falls
  • Sheraton Niagara Falls
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Hotel

Policies

Guests under 18 years old are not allowed in the spa.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Resort fee inclusions:

  • Internet access (may be limited)

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Early check-in can be arranged for an extra charge of CAD 30

Late check-out can be arranged for an extra charge of CAD 75

Self parking costs CAD 29.00 per night with in/out privileges

Valet parking costs CAD 45.00 per night with in/out privileges

Rollaway beds are available for CAD 20 per stay

Buffet breakfast is offered for an extra charge of CAD 27.95 for adults and CAD 14.00 for children (approximately)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 3231 reviews

Sheraton On The Falls Hotel, Niagara Falls
Outstanding5.0 / 5
I thought it was absolutely wonderful
1 night romance trip
Sheraton On The Falls Hotel, Niagara Falls
Good3.0 / 5
Something better needs to be done with the check in process. There always seems to be a huge line. While checking in, every staff member has to go to the backroom to get the room keys.
2 night romance trip
Sheraton On The Falls Hotel, Niagara Falls
Excellent4.0 / 5
Amazing views, dated decor but fine for one night
We only stayed one night but really enjoyed the views of the Falls. The room was large and had everything we needed. Courteous check in and out. The decor was outdated but it was fine for just one night.
1 night family trip
Sheraton On The Falls Hotel, Niagara Falls
Fair2.0 / 5
Huge Disappointment. Stay Somewhere Else!
Hotel needs some overall maintenance and the pool needs a visit from the health department. I have stayed at a Sheraton on three separate occasions, 1 in Detroit was OK, 2 in Brussels and it was terrible so why did I book 3 in Niagara? I thought I was getting a terrific deal with waterpark package, NOT TRUE! Upon check-in I was informed that Hotels.com/Expedia are the only sites which do not include the waterpark tickets. After checking in, we head to our room 571 with view of the falls. The elevator door opens and the lights are so dim the halls are barely lit, yet I notice white powder down the entire length of the carpet and on both sides of the walls. Room, was large, the bed was new but linens terrible like rice paper, a mead notebook has the same texture. The towels were like exfoliating brillo pads, and some fraying and falling apart. My sleep was awful, very rarely on vacation do I actually think about cutting it short and just going home but it crossed my mind. I wake up the next morning, went to make a coffee and found standing water and floating particles in the water reservoir. There was no safe in the room for our passports, not even a pen for me to write with...yet we had 2 free bottles of water, a fireplace we never used because the thermostat I set at 67 baked us, and a tv in the bathroom we never even turned on. The hotel pool was more a stagnant pond that needed to be drained and cleaned, and the pool furniture and area had rust everywhere.
2 night family trip
Sheraton On The Falls Hotel, Niagara Falls
Outstanding5.0 / 5
Going back
2 night romance trip

See all reviews

Sheraton On The Falls Hotel, Niagara Falls

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