Guests
All properties in Windsor, Ontario, Canada

Best Western Plus Waterfront Hotel

Pet-friendly hotel with 1 indoor pools, connected to the convention center, near Caesars Casino

  • Free on-the-go breakfast and free WiFi in lobby
From
$82

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Best Western Plus Waterfront Hotel
  • Best Western Plus Waterfront Hotel
  • Indoor Pool
  • Indoor Pool
  • Best Western Plus Waterfront Hotel
Best Western Plus Waterfront Hotel. Image 1 of 66
1 / 66Best Western Plus Waterfront Hotel
277 Riverside Drive West, Windsor, N9A5K4, ON, Canada
8.4.Very Good.
  • Front desk staff was so rude and threw in a charge for parking for $30 unexpectedly

    Oct 30, 2021

  • Second time at this hotel, because of the great view of the river and Detroit. The river…

    Oct 1, 2021

See all 1,848 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western), SafeStay (AHLA - USA), and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Safe
Dining options
Quiet

The following facilities or services will be unavailable from July 1 2021 to December 1 2021 (dates subject to change):
  • Fitness facilities
  • Swimming pool
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 305 smoke-free guestrooms
    • Daily housekeeping
    • 1 indoor pool
    • Bar/lounge
    • Fitness center
    • Self parking

    For families

    • Free cribs/infant beds
    • Refrigerator
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television
    • Free toiletries

    What’s around

    • On the boardwalk
    • Caesars Casino - 9 min walk
    • Detroit Windsor Tunnel - 13 min walk
    • Ambassador Bridge - 33 min walk
    • University of Windsor - 35 min walk
    • Saint Andrews Hall - 39 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Suite, 1 King Bed, Refrigerator & Microwave, River View (Living Room;Walk-in Shower)
    • Suite, 1 King Bed with Sofa bed, River View, Corner (with Sofabed)
    • Standard Room, 1 Queen Bed, Accessible, Bathtub
    • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)
    • Standard Room, 1 Queen Bed, Refrigerator, River View
    • Standard Room, 2 Queen Beds, Refrigerator, River View
    • Standard Room, 1 Queen Bed, Refrigerator, River View (Panoramic View)
    • Standard Room, 1 King Bed, Refrigerator, River View
    • Standard Room, 1 King Bed, Refrigerator, River View (Panoramic View)

    What’s around

    Landmarks

    • On the boardwalk
    • Caesars Casino - 9 min walk
    • Detroit Windsor Tunnel - 13 min walk
    • Ambassador Bridge - 33 min walk
    • University of Windsor - 35 min walk
    • Saint Andrews Hall - 39 min walk
    • Art Gallery of Windsor - 1 min walk
    • Adventure Bay Family Water Park - 3 min walk
    • Mariners' Church - 34 min walk
    • GM World - 36 min walk
    • Walkerville Brewery - 38 min walk

    Getting around

    • Windsor, ON (YQG) - 11 min drive
    • Detroit Metropolitan Wayne County Airport (DTW) - 29 min drive
    • Detroit, MI (DET-Coleman A. Young Municipal) - 14 min drive
    • Pontiac, MI (PTK-Oakland County Intl.) - 47 min drive
    • Windsor Station - 4 min drive
    • Detroit Station - 9 min drive
    • Royal Oak Station - 20 min drive
    map
    See on map
    277 Riverside Drive West, Windsor, N9A5K4, ON, Canada

    At a glance

    Hotel size

    • This hotel has 305 rooms
    • This hotel is arranged over 22 floors

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is 11 AM
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed (dogs only)*
    • Specific rooms only*
    • 1 per room (up to 40 lbs)

    Internet

    • Free WiFi in public areas
    • WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) in rooms*

    Parking

    • Onsite self parking (CAD 15.00 per day; includes in/out privileges)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free on-the-go breakfast daily
    • Bar/lounge

    Things to do

    • Number of indoor pools - 1
    • Fitness facilities
    • Sauna
    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby

    Services

    • 24-hour front desk
    • Dry cleaning/laundry service
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Fireplace in lobby
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible public restroom
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Handrails in stairways
    • Braille signage
    • Visual fire alarm
    • Lever door handles

    Languages Spoken

    • Arabic
    • English
    • Filipino
    • French
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Down comforter
    • Blackout drapes/curtains
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • Individually decorated
    • Individually furnished

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 42-inch LCD TV
    • Digital TV channels

    Stay connected

    • Desk
    • WiFi (surcharge)
    • Free local calls

    Food and drink

    • Refrigerator

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Fees & policies

    Refundable depositPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Deposit: CAD 200.00 per stay

    Optional extras

    • WiFi is available in guestrooms for CAD 0 per stay (rates may vary)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pet deposit: CAD 30.00 per day
    • Pets are allowed for an extra charge of CAD 30.00 per accommodation, per day
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation to request a pet-friendly room

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs CAD 15.00 per day with in/out privileges

    Pool, spa, and gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast.

    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

    This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards. Cash is not accepted.

    Also known as

    • Waterfront Downtown Windsor
    • Best Western Plus Waterfront
    • Best Western Plus Waterfront Hotel Windsor, Ontario
    • Best Western Plus Waterfront Hotel Windsor
    • Best Western Plus Waterfront Hotel Hotel Windsor
    • Waterfront Hotel Downtown Windsor
    • Plus Waterfront Hotel Windsor
    • Best Western Plus Waterfront Hotel Hotel
    • Waterfront Hotel Downtown Windsor Ontario
    • Windsor Hilton Hotel
    • Best Western Plus Waterfront Hotel Windsor
    • Best Western Plus Waterfront Hotel
    • Best Western Plus Waterfront Windsor

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Best Western Plus Waterfront Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs CAD 15.00 per day.
    • Yes, there's an indoor pool. The swimming pool will be unavailable from July 1 2021 to December 1 2021 (dates subject to change).
    • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of CAD 30.00 per accommodation, per day, and there's also a deposit of CAD 30.00 per day. Service animals are exempt from fees.
    • You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
    • Yes. Nearby restaurants include On A Roll Sushi And Sliders (5-min walk), Hikari (5-min walk), and Terra Cotta Pizzeria (5-min walk).
    • No, this hotel doesn't have a casino, but Caesars Casino (9-min walk) and Greektown Casino (4-min drive) are both nearby.
    • Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a fitness center.
    8.4.Very Good.
    • 6.0.Good

      Over priced Accommodation for the room amenities

      The hotel is too old with what we have paid. TV is not smart TV, channels for tv shows very limited, the food is not so good as it's bag to go now. I understand that this is because of Covid but all these cannot justify the price we have paid.

      1 night family trip, Sep 25, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      We were not notified that the pool and restaurant were under construction. We choose that hotel for those amenities. The parking although off site is easily accessible.

      Angela, 2 night romance trip, Aug 24, 2021

      Verified Orbitz guest review

    • 10.0.Exceptional

      I had an amazing view, The staff were friendly and courteous. But they would not clean your room because of the COVID which I did not like. Also the to go breakfast is not good, if all the restaurant in the city are open? Why not open the dining room in the hotel? Are they trying to save money. Also the parking situation was not convinced and expensive. Also they charged me for the parking that I did not use and they supposed to check with the supervisor to refund the money!!!

      Fay, 2 night family trip, Aug 14, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Disappointing

      I was looking forward to staying here because we had stayed here about 10 years ago. But this hotel has gone downhill. The bathtub had a ring around it and 2 black things that looked like bugs in it. I found a black hair on the floor beside it. I have blonde hair. There was no microwave in the room which was an inconvenience. On the plus side, we had a beautiful panoramic view of the river and the bed was very comfortable. The front desk check out clerk was friendly.

      Lena, 1 night trip, Aug 7, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      (1) I understand "grab and go" breakfast because of COVID-19 restrictions, but no coffee in-room, only awkwardly take a paper cup of coffee with the bag back to the room (no coffee pods?) (2) The middle elevator still not working. (3) room windows needed serious cleaning to see the partial river view. Staff were friendly.

      Brian, 3 night trip with friends, Jul 23, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I loved the view in our room. I wish there was more variety for breakfast. Overall, it was a great stay!

      1 night family trip, Jun 8, 2021

      Verified Orbitz guest review

    • 10.0.Exceptional

      Great place to visit

      Alton, 2 night trip, Sep 19, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The view of the Detroit riverfront was to die for; absolutely the best in the city. The panorama was provided by 3 large windows, however the central pane was heavily clouded due to age and UV I suspect, degrading the plastic between the glass layers. Regardless of the cause, the brownish cloudiness did obscure the view somewhat, and as that was the selling point of the room, was a bit of a downer. Also the toilet was old and tiny. A very basic model that was so close to the floor it was difficult for me to get down to.

      Tomas, 1 night romance trip, Jun 13, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Our view was very nice, staff was friendly hotel and room was very clean. Very nice stay overall.

      Chris, 1 night family trip, Mar 14, 2020

      Verified Travelocity guest review

    • 8.0.Very Good

      Property was excellent except there elevators were painfully slow. Thank you.

      1 night romance trip, Mar 14, 2020

      Verified Expedia guest review

    See all 1,848 reviews