Skip to main content

Shangri-La Hangzhou

4.5 star property
Lakefront hotel with 2 restaurants, near West Lake

Choose dates to view prices

Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Health club
  • 24-hour room service
  • In-room childcare
  • 24-hour business center
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Train station pick-up service

For families (6)

  • Free cribs/infant beds
  • Playground on site
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
$110 nightly
The total price is $119
Jun 14 - Jun 15
Total with taxes and fees

Why we love this property

Elevated dining options
Culinary adventures await at 2 restaurants with delectable fare. The bar adds stylish refreshment options, and a buffet breakfast starts mornings right.
Nature at your doorstep
This hotel with a terrace sits on a lake, perfect for outdoor adventures. Hiking and biking trails await for those seeking natural exploration.
Dreamy room comforts
Slumber peacefully with hypo-allergenic bedding and blackout drapes. Indulge in 24-hour room service while lounging in plush bathrobes.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Garden Deluxe Room - Near Lake

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Room - Mountain-View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room - Mountain-View

  • Sleeps 2
  • Free WiFi

View all photos for Deluxe Lodge Enjoyment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Lodge Enjoyment

  • Sleeps 2
  • Free WiFi

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

8.0 out of 10
Very good
(3 reviews)
  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Lakeside Gardenview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for West Superior Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

7.6 out of 10
Good
(5 reviews)
  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for West Wing Executive Suite

West Wing Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Executive Suite

  • Partial lake view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Twin Room, Garden View, Lakeside (West Wing Horizon)

  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for West Wing Horizon Hillview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

  • Hill view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

Similar properties

Exterior
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Airport transfer
  • Free parking
8.4 out of 10, Very Good, 524 reviews
$109 nightly
The price is $117
Jun 7 - Jun 8
Total with taxes and fees
Sofitel Hangzhou Westlake
Compare similar properties
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • Yui Fei Temple - 3 min walk - 0.3 km
  • West Lake - 6 min walk - 0.5 km
  • Xiling Seal Engraves Society - 6 min walk - 0.5 km
  • Hangzhou Botanical Garden - 7 min walk - 0.6 km
  • Zhejiang University Yuquan Campus - 16 min walk - 1.3 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive
  • Hangzhou Station - 19 min drive
  • Hangzhou Railway Station (HZD) - 23 min drive
  • East Railway Station (East Square) Station - 25 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪金沙厅 - ‬16 min walk
  • ‪樓外樓 - ‬7 min walk
  • ‪新新饭店 - ‬10 min walk
  • ‪Shang Palace 香宫 - ‬1 min walk
  • ‪Coffee Garden - ‬1 min walk

About this property

Shangri-La Hangzhou

  • Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.

At a glance

DONE

Hotel size

    • 198 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Playground
  • Childcare in room (surcharge)

What to do

  • Hiking/biking trails
  • Hiking/biking trails nearby
  • Mountain biking nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (9688 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 184 per person
  • Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 350.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The listed child breakfast fee applies to guests age 11 and younger.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Also known as

Hangzhou Shangri-La

Hangzhou Shangri-La Hotel

Hotel Hangzhou

Hotel Shangri-La Hangzhou

Shangri-La Hangzhou

Shangri-La Hangzhou Hotel

Shangri-La Hotel Hangzhou

Hangzhou Shangri La

Shangri La Hangzhou

Shangri-La Hangzhou Hotel

Shangri La Hotel Hangzhou

Shangri-La Hangzhou Hangzhou

Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Does Shangri-La Hangzhou offer free cancellation for a full refund?

Yes, Shangri-La Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Shangri-La Hangzhou?

Sorry, pets aren't allowed.

Is parking offered on site at Shangri-La Hangzhou?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Shangri-La Hangzhou?

Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.

What are the check-in and check-out times at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Shangri-La Hangzhou and nearby?

Have fun during the warmer months with activities such as hiking. Enjoy amenities like a health club and a garden.

Are there restaurants at or near Shangri-La Hangzhou?

Yes, there are 2 onsite restaurants.

What's the area around Shangri-La Hangzhou like?

Shangri-La Hangzhou is a short 5-minute walk from West Lake and 7 minutes' walk from Hangzhou Botanical Garden.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Shangri-La Hangzhou Reviews

8.4

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet offered a wide range of delicious options. (4 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Reviews

Verified

8/10 Very good

BF was very good ! Room looks like a little bit old style, but staff are kind of friendly.
Casey, 1-night trip
Verified

10/10 Exceptional

Excellent local delicacy during paid breakfast. Excellent service and trip planning. We had some good experience entering destinations skipping the queue.
Zhenglin, 2-night trip
Verified

10/10 Exceptional

Lovely staff and excellent location
Francesca Maria, 1-night trip
Verified

10/10 Exceptional

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Emily, 1-night trip
Verified

8/10 Very good

Location is great, cross street is the lake. Staff is very friendly.
Roy, 2-night trip
Verified

10/10 Exceptional

Convenient location.
Hong, 2-night trip
Verified

8/10 Very good

The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.
David, 4-night trip
Verified

10/10 Exceptional

It is next to the lake and one of the best parks in Hangzhou.
Hongfei, 2-night trip
Verified

10/10 Exceptional

The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Devin, 3-night trip
Verified

8/10 Very good

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Wei Liang, 4-night trip
Verified

10/10 Exceptional

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
William, 2-night trip
Verified

10/10 Exceptional

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Tianyi, 2-night trip
Verified

8/10 Very good

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.
Verified

8/10 Very good

We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Maurice, 3-night trip
Verified

10/10 Exceptional

Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel.
Annie, 3-night trip
Verified

8/10 Very good

Property should provide more information about your facilities to your guests. Something like SPA, swimming pool and exercise room.
Yaochiu, 1-night trip
Verified

10/10 Exceptional

A great location.
jim, 2-night trip
Verified

10/10 Exceptional

good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again
Sheung Lap, 2-night trip
Verified

10/10 Exceptional

It is a beautiful hotel on the lake with many wonderful memories.
Marcia, 2-night trip
Verified

10/10 Exceptional

Best location
Xiaosong, 11-night trip
Verified

8/10 Very good

Very nice location, 5 minutes walk from Gushan Park.
YAN, 3-night trip
Verified

10/10 Exceptional

Location, quality of service!
naresh, 4-night trip
Verified

10/10 Exceptional

Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Micheal, 2-night trip
Verified

10/10 Exceptional

Good
YAT CHEONG, 2-night trip
Verified

8/10 Very good

Great
Guo, 3-night trip