Shangri-La Hangzhou

Property class: 4.5
Lakefront hotel with 2 restaurants, near West Lake

Choose dates to view prices

Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
$105 nightly
The current price is $113 total
Total with taxes and fees
Nov 22 - Nov 23

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for West Wing Lakeside Gardenview King

A hotel room with a large bed, two chairs, a desk, and a television.

West Wing Lakeside Gardenview King

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Hillview King

8.0 out of 10
Very good
(3 reviews)
  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Lakeside Gardenview Twin

A hotel room with two beds, a desk, a television, and a view of the outdoors.

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for West Superior Hillview Twin

A hotel room with a bed, a desk with a computer, a chair, a small table, and a window with curtains.

West Superior Hillview Twin

7.6 out of 10
Good
(5 reviews)
  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for West Wing Executive Suite

A hotel room with a sofa, armchair, TV, and a desk with a lamp.

West Wing Executive Suite

  • Partial lake view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Horizon Lakeside Gardenview King

A hotel room with a large window, two chairs, a small table, and a desk with a telephone and papers.

West Wing Horizon Lakeside Gardenview King

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Twin Room, Garden View, Lakeside (West Wing Horizon)

  • Lake view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for West Wing Horizon Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Horizon Hillview King

  • Hill view
  • 398 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Horizon Hillview Twin

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

West Wing Horizon Hillview Twin

  • Hill view
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

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Nov 29 - Nov 30
Total with taxes and fees
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About the neighborhood

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • Yui Fei Temple - 3 min walk - 0.3 km
  • Beishan St - 3 min walk - 0.3 km
  • West Lake - 6 min walk - 0.5 km
  • Hangzhou Botanical Garden - 7 min walk - 0.6 km
  • Zhejiang University Yuquan Campus - 17 min walk - 1.4 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive
  • Hangzhou Station - 19 min drive
  • Hangzhou Railway Station (HZD) - 23 min drive
  • Hangzhou East Railway Station - 26 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪金沙厅 - ‬16 min walk
  • ‪樓外樓 - ‬7 min walk
  • ‪Shang Palace 香宫 - ‬1 min walk
  • ‪咬不得高祖生煎 - ‬3 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬19 min walk

About this property

Shangri-La Hangzhou

  • Shangri-La Hangzhou offers a great location, putting you within just a 10-minute walk of West Lake. After visiting the health club for a workout, you can grab a bite to eat at one of the 2 restaurants or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the overall property condition.

At a glance

Hotel size

    • 198 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 21
    • Check-out time is noon
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station pick-up*

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Reviews

Shangri-La Hangzhou Reviews

8.4

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was delicious with a wide range of options and a beautiful view of West Lake. (6 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

8/10 Very good

The property shows its age, but the location is perfect for the Impression West Lake show.
Verified review

10/10 Exceptional

Great location. Breakfast was fabulous. Friendly staff.
Verified review

10/10 Exceptional

Lovely staff and excellent location
Verified review

8/10 Very good

BF was very good ! Room looks like a little bit old style, but staff are kind of friendly.
Verified review

10/10 Exceptional

Excellent local delicacy during paid breakfast. Excellent service and trip planning. We had some good experience entering destinations skipping the queue.
Verified review

8/10 Very good

Location is great, cross street is the lake. Staff is very friendly.
Verified review

10/10 Exceptional

Convenient location.
Verified review

10/10 Exceptional

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Verified review

10/10 Exceptional

It is next to the lake and one of the best parks in Hangzhou.
Verified review

10/10 Exceptional

The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Verified review

8/10 Very good

The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.
Verified review

8/10 Very good

Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Verified review

10/10 Exceptional

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Verified review

10/10 Exceptional

Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Verified review

8/10 Very good

We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Verified review

8/10 Very good

The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.
Verified review

10/10 Exceptional

Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel.
Verified review

10/10 Exceptional

A great location.
Verified review

10/10 Exceptional

It is a beautiful hotel on the lake with many wonderful memories.
Verified review

8/10 Very good

Property should provide more information about your facilities to your guests. Something like SPA, swimming pool and exercise room.
Verified review

10/10 Exceptional

Best location
Verified review

8/10 Very good

Very nice location, 5 minutes walk from Gushan Park.
Verified review

10/10 Exceptional

good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again
Verified review

10/10 Exceptional

Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Verified review

10/10 Exceptional

Location, quality of service!