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JW Marriott Hotel Hangzhou

Photo gallery for JW Marriott Hotel Hangzhou

Exterior
Indoor pool
Exterior
Premium bedding, minibar, in-room safe, desk
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Overview of JW Marriott Hotel Hangzhou

JW Marriott Hotel Hangzhou

5.0 star property
Luxury hotel with indoor pool, connected to the convention center, near Hangzhou Opera
9.0 out of 10 Superb
9.0/10 Superb

184 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
The price is $113
Price available on 6/4/2023
Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006
Main amenities
  • Daily housekeeping
  • 4 restaurants
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 11 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Gongshu
  • West Lake - 2 min drive

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • East Railway Station - 7 min drive
  • East Railway Station (East Square) Station - 8 min drive
  • Yuhang Railway Station - 19 min drive
  • Wulinmen Station - 9 min walk
  • Wulin Square Station - 11 min walk
  • Shentangqiao Station - 11 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • 汤匙餐厅 - 4 min walk
  • 彬波嵊味小吃 - 2 min walk
  • 卜家野鱼馆 - 1 min walk
  • 可颂坊
  • 新发现 - 3 min walk
Map

About this property

JW Marriott Hotel Hangzhou

Enjoy your visit to Hangzhou with a stay at JW Marriott Hotel Hangzhou. Guests can indulge in massages, and Asia Bistro, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a 24-hour fitness center, and a steam room. The helpful staff and location get good marks from fellow travelers. Public transportation is just a short walk: Wulinmen Station is 9 minutes and Wulin Square Station is 11 minutes.

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 305 rooms
  • Arranged over 26 floors

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 10:00 AM - 10:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Train station shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Fitness classes
  • Ecotours nearby

Working away

  • Business center
  • 11 meeting rooms
  • Computer station
  • Conference center (18245 square feet of space)

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • Built in 2010
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Asia Bistro - This buffet restaurant serves breakfast, lunch, and dinner.
Cru Steak House - This steakhouse serves dinner only. Open daily.
Man ho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Man Ho Club - This diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 198 for adults and CNY 99 for children

Renovations and closures

The following facilities or services will be unavailable from January 6 2023 to January 31 2024 (dates subject to change):
  • Swimming pool

Children & extra beds

  • Rollaway beds are available for CNY 155.0 per stay

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • Guests under 14 years old are not allowed in the health club or fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, mobile payments and cash.
Mobile payment options include: Alipay.

Also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Does JW Marriott Hotel Hangzhou offer free cancellation for a full refund?
Yes, JW Marriott Hotel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at JW Marriott Hotel Hangzhou?
As of May 29, 2023, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on Jun 4, 2023 start from $113, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at JW Marriott Hotel Hangzhou?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at JW Marriott Hotel Hangzhou?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 10:00 AM to 10:00 PM. The pool will be unavailable from January 6 2023 to January 31 2024 (dates subject to change).
Are pets allowed at JW Marriott Hotel Hangzhou?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at JW Marriott Hotel Hangzhou?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking is available.
What are the check-in and check-out times at JW Marriott Hotel Hangzhou?
You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at JW Marriott Hotel Hangzhou and nearby?
Onsite recreation at JW Marriott Hotel Hangzhou includes aerobics. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center.
Are there restaurants at or near JW Marriott Hotel Hangzhou?
Yes, there are 4 onsite restaurants, featuring Chinese cuisine.
Does JW Marriott Hotel Hangzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around JW Marriott Hotel Hangzhou like?
JW Marriott Hotel Hangzhou is in Gongshu, a short 9-minute walk from Wulinmen Station and 12 minutes' walk from Zhejiang Museum of Natural History. Travelers say this hotel is in a good location.

Reviews

9.0

Superb

9.2/10

Cleanliness

9.1/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Fair

Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Anthony, 1-night trip
Verified Hotels.com guest review

2/10 Poor

sing, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anna, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
6-night family trip
Verified Expedia guest review

8/10 Very Good

3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

8/10 Very Good

2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
ASHLEY, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Top notch hotel in Hangzhou
An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
David, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

A very enjoyable and memorable stay
All the staff encountered are exceptional friendly and helpful including the cleaners.
2-night family trip
Verified Hotels.com guest review