Encanto Acapulco

Property class: 5 and above
Luxury resort with spa, near Chapel of Peace

Choose dates to view prices

Encanto Acapulco puts you within a 10-minute drive of Chapel of Peace and Botanical Gardens of Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
$333 nightly
The total price is $397
Nov 16 - Nov 17
Total with taxes and fees

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Signature Suite, Ocean View

A modern outdoor deck with a wooden floor, white cushioned seating, and a glass wall overlooking the sea.

Signature Suite, Ocean View

  • Ocean view
  • 2530 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Balcony Suite - King

A modern hotel room with a large bed, a desk, and a view of the ocean.

Ocean Balcony Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Pool Villa - King

A modern outdoor seating area with a glass table and chairs, a wooden bench, and a view of a pool and pink flowers.

Ocean Pool Villa - King

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Balcony Suite - 2 Double

A modern hotel room with a large bed, a desk, and a chair. The room has a large window with a view of the sea and hills.

Ocean Balcony Suite - 2 Double

  • Ocean view
  • 656 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Designer Suite - King

A modern hotel room with a large bed, a TV, and a view of the sea.

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 1001 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Total with taxes and fees
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About the neighborhood

Map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887

What's nearby

  • Capilla Del Atardecer - 1 min walk - 0.1 km
  • Arena GNP Seguros - 20 min drive - 7.5 km
  • Papagayo Beach - 36 min drive - 12.0 km
  • La Quebrada Cliffs - 45 min drive - 16.5 km
  • Forum de Mundo Imperial - 49 min drive - 18.3 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 21 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Zibu - ‬4 min drive
  • ‪Praya - ‬8 min drive
  • ‪La Huerta - ‬7 min drive
  • ‪El Origen - ‬4 min walk
  • ‪Punta Sirena - ‬19 min walk

About this property

Encanto Acapulco

  • Encanto Acapulco puts you within a 10-minute drive of Chapel of Peace and Botanical Gardens of Acapulco. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and RestauranteTerraza, one of 2 restaurants, serves Mexican cuisine and is open for breakfast and lunch. Other features of this luxurious resort include an outdoor pool, a poolside bar, and a health club.

At a glance

Hotel size

    • 44 units
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free covered onsite valet parking
    • Electric vehicle charging point on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Offsite

    • Beach shuttle*
    • Shopping center shuttle*

Other information

    • Designated smoking areas

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Reviews

Encanto Acapulco Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast food options were great and very tasty. (3 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

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Room

Reviews

Verified review

10/10 Exceptional

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Verified review

10/10 Exceptional

Todo excelente
Verified review

10/10 Exceptional

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Verified review

10/10 Exceptional

Excellent experience but the service was slow.
Verified review

10/10 Exceptional

Amazing experience the property has great view and the service is excellent!!
Verified review

10/10 Exceptional

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Verified review

10/10 Exceptional

Excellent!
Verified review

10/10 Exceptional

amazing
Verified review

8/10 Very good

The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive. The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”
Verified review

10/10 Exceptional

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Verified review

10/10 Exceptional

.
Verified review

6/10 Good

The service is friendly but really slow
Verified review

8/10 Very good

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Verified review

10/10 Exceptional

Solo le falta mejorar el restaurante
Verified review

10/10 Exceptional

La comida muy mala
Verified review

10/10 Exceptional

La musica me pareció un poco deprimente. Entiendo el contexto del hotel y no hablo de musica de fiesta, pero a lo mejor un jazz o algo asi. De verdad me deprimo la musica mucho.
Verified review

10/10 Exceptional

Increíble atención de todos y sobre todo cuentan con traslados por si quieres salir de noche sin manejar
Verified review

8/10 Very good

No tiene acceso a la playa y las habitaciones no son cómodas
Verified review

10/10 Exceptional

Un lugar espectacular para relajarte, descansar y disfrutar de una vista espectacular de la Bahía de Acapulco
Verified review

6/10 Good

Bien, no me encanto
Verified review

8/10 Very good

Muy recomendable. Buen servicio
Verified review

8/10 Very good

Si
Verified review

10/10 Exceptional

Sin dudas un lugar de Encanto, pasamos una estancia súper.
Verified review

8/10 Very good

La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual. De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos… El personal del valet muy atentos El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento. No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel.
Verified review

10/10 Exceptional

El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas.