Guests
All properties in Acapulco, Guerrero, Mexico

HS HOTSSON Smart Acapulco

3.5-star beachfront hotel with pool bar, near Diana the Huntress

  • Free WiFi
From
$61

Image gallery

  • Sundeck
  • Sundeck
  • Beach
  • Poolside Bar
  • Sundeck
Sundeck. Image 1 of 99
1 / 99Sundeck
Av. Costera Miguel Aleman 1803, Acapulco, 39670, GRO, Mexico
8.0.Very Good.
  • We planned to stay in this hotel for 5 nights.... because of great location... everything…

    Oct 24, 2021

  • No music in the free hotel areas.

    Aug 22, 2021

See all 785 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Shopping
Convenient
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 506 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • 4 outdoor pools
  • Breakfast available

For families

  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Costera Acapulco
  • Diana the Huntress - 7 min walk
  • Parque Papagayo - 22 min walk
  • Plaza Bahia - 2 min walk
  • Condesa Beach - 4 min walk
  • Diana Galleries Mall - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

What’s around

Landmarks

  • In Costera Acapulco
  • Diana the Huntress - 7 min walk
  • Parque Papagayo - 22 min walk
  • Plaza Bahia - 2 min walk
  • Condesa Beach - 4 min walk
  • Diana Galleries Mall - 5 min walk
  • Playa El Morro - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Papagayo Beach - 14 min walk
  • Hornos Beach - 17 min walk
  • Icacos Beach - 19 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)
map
See on map
Av. Costera Miguel Aleman 1803, Acapulco, 39670, GRO, Mexico

At a glance

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MXN 125 per night)
  • Onsite valet parking (MXN 125 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Onsite carport

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1982
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)
  • Area shuttle service is offered for an extra charge

ParkingPay at property

  • Self parking costs MXN 125 per night
  • Valet parking costs MXN 125 per night

Pool, spa, and gym (if applicable)Pay at property

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Outside food and drink are not permitted on the premises.

Also known as

  • Gran Plaza Acapulco
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Hotel Acapulco
  • HS HOTSSON Smart Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Hotel
  • HS HOTSSON Smart Acapulco Acapulco
  • HS HOTSSON Smart Acapulco Hotel Acapulco

*See fees and policies for additional details or extra charges

FAQs

  • Yes, HS HOTSSON Smart Acapulco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 125 per night. Valet parking costs MXN 125 per night. Parking spots may be limited.
  • Yes, there are 4 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 6 AM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Fogon (4-min walk), Fisher's Acapulco (4-min walk), and Applebee's (5-min walk).
  • Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center. HS HOTSSON Smart Acapulco also has access to a nearby outdoor pool.
8.0.Very Good.
  • 10.0.Exceptional

    GREAT EXPERIENCE

    JOSE GUSTAVO, 3 night trip with friends, Aug 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    I liked the central location within walking distance to a shopping Mall and other restaurants and shops. Breakfast was good. They are keen about avoiding buying cheaper foods and drinks from external vendors while on the hotel beach chairs since the hotel sells some food and drinks.

    2 night family trip, Aug 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Service

    Samuel, 2 night family trip, Aug 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location and excellent staff

    3 night romance trip, Jul 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very rude staff they need lots of training

    5 night family trip, Jul 26, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Ok

    3 night business trip, Jul 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I have been coming here for years, always enjoy the view. Lots of water pollution though.

    3 night romance trip, Jul 15, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The pools and the beach where very nice. The food wasn't bad. The rooms very clean. Just had 1 outlet for charging

    2 night family trip, Jul 13, 2021

    Verified CheapTickets guest review

  • 2.0.Poor

    The exterior architecture looks amazing!

    3 night trip with friends, Jul 9, 2021

    Verified Orbitz guest review

  • 8.0.Very Good

    The location was good. The hotel is a little outdated but I think it’s like all the hotels in the area. The food left something to be desired. I think the food was the biggest disappointment with this place. Also there was a lot of people in the pool area and beach areas.

    4 night romance trip, Jul 7, 2021

    Verified Expedia guest review

See all 785 reviews