Guests
All properties in Acapulco, Guerrero, Mexico

Dreams Acapulco Resorts & Spa - All Inclusive

Costera Acapulco beachfront resort with 5 restaurants and spa

  • Free WiFi
From
$282

Image gallery

  • Junior Suite, 1 King Bed, Oceanfront - Guest Room
  • Junior Suite, 1 King Bed, Oceanfront - Guest Room
  • Beach
  • Deluxe Room, 1 King Bed, Ocean View (Preferred Club) - Bathroom
  • Junior Suite, 1 King Bed, Oceanfront - Guest Room
Junior Suite, 1 King Bed, Oceanfront - Guest Room. Image 1 of 30
1 / 30Junior Suite, 1 King Bed, Oceanfront - Guest Room
Av. Costera Miguel Alemán no.1, Acapulco, 39860, GRO, Mexico
6.6.Good.
  • Overall hotel, staff and facilities were great. The hotel suffered little damaged from…

    Sep 11, 2021

  • Entrance

    Jun 18, 2021

See all 91 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Parking available
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 605 smoke-free guestrooms
    • Daily housekeeping
    • On the beach
    • 5 restaurants and 5 bars/lounges
    • Full-service spa
    • 2 outdoor pools

    Feel at home

    • Playground on site
    • In-room childcare (surcharge)
    • Children's club (free)
    • Supervised childcare/activities (free)
    • Connecting/adjoining rooms available
    • Television

    What’s around

    • In Costera Acapulco
    • Diana the Huntress - 43 min walk
    • Icacos Beach - 2 min walk
    • Naval History Museum - 8 min walk
    • Casa de la Cultura - 9 min walk
    • El Veladero National Park - 10 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Room, 2 Double Beds, Mountain View
    • Deluxe Room, 2 Double Beds, Ocean View
    • Deluxe Room, 2 Double Beds, Partial Ocean View
    • Deluxe Room, 2 Double Beds (Tropical View)
    • Deluxe Room, 1 King Bed, Mountain View
    • Deluxe Room, 1 King Bed, Ocean View
    • Deluxe Room, 1 King Bed, Partial Ocean View
    • Deluxe Room, 1 King Bed (Tropical View)
    • Junior Suite, 1 King Bed, Oceanfront (Preferred Club)
    • Junior Suite, 1 King Bed, Oceanfront
    • Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)
    • Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club)
    • Family Suite, Ocean View (Preferred Club)
    • Deluxe Room, 1 King Bed, Ocean View (Preferred Club)
    • Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

    What’s around

    Landmarks

    • In Costera Acapulco
    • Diana the Huntress - 43 min walk
    • Icacos Beach - 2 min walk
    • Naval History Museum - 8 min walk
    • Casa de la Cultura - 9 min walk
    • El Veladero National Park - 10 min walk
    • Acapulco Convention Center - 19 min walk
    • Acapulco Golf Club - 22 min walk
    • Guitarrón Beach - 30 min walk
    • Condesa Beach - 33 min walk
    • Botanical Gardens of Acapulco - 40 min walk

    Getting around

    • General Juan N. Alvarez Intl. Airport (ACA) - 13 min drive
    map
    See on map
    Av. Costera Miguel Alemán no.1, Acapulco, 39860, GRO, Mexico

    At a glance

    Hotel size

    • This hotel has 605 rooms

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • No cribs (infant beds)
    • Free children's club

    Pets

    • Pets allowed (dogs only)*
    • Specific rooms only, restrictions apply*
    • 1 per room (up to 22 lbs)
    • Food and water bowls available

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite valet parking (USD 10 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)
    • In-room childcare (surcharge)
    • Supervised childcare/activities (free)

    Food and drink

    • 5 restaurants
    • 5 bars/lounges
    • Coffee shop/café
    • Snack bar/deli
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Free beach cabanas
    • Beach umbrellas
    • Number of outdoor pools - 2
    • Fitness facilities
    • Full-service spa
    • Steam room
    • Playground on site
    • Yoga classes/instruction on site
    • Beach towels
    • Sauna
    • Arcade/game room

    Working away

    • Business center
    • Number of meeting rooms - 11
    • Conference center

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Luggage storage
    • Wedding services
    • Porter/bellhop

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Garden
    • Terrace
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible meeting spaces/business center
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Handrails in stairways

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Ceiling fan
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board

    Things to enjoy

    • Balcony

    Freshen up

    • Shower only
    • Free toiletries

    Be entertained

    • 42-inch plasma TV
    • Cable TV channels

    Stay connected

    • Free WiFi
    • Phone

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available
    • Access via exterior corridors

    Special features

    All inclusive

    This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Spa

    Guests can indulge in a pampering treatment at the resort's full-service spa, PEVONIA. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room.

    The spa is open daily.

    Dining

    Barefoot Grill - This poolside steakhouse serves lunch only.

    Coco Cafe - Onsite coffee shop. Open 24 hours. Open daily.

    El patio - This restaurant specializes in Mexican cuisine. Open daily.

    Portofino - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.

    World Café - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

    Fees & policies

    Optional extras

    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children and extra bedsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • In-room babysitting is available for an extra charge

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of USD 1000 per pet, per night
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Valet parking costs USD 10 per night with in/out privileges

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

    On-site antigen/rapid COVID-19 testing is available for a fee.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Dreams Acapulco & Spa Acapulco
    • Dreams Acapulco Resort & Spa Hotel
    • Dreams Acapulco Resort Spa
    • Dreams Acapulco Resort & Spa Acapulco
    • Dreams Acapulco Resorts Spa
    • Dreams Acapulco Resorts Spa Optional All Inclusive
    • Dreams Acapulco Resorts & Spa - All Inclusive Resort
    • Dreams Acapulco Resorts Spa – Optional All Inclusive
    • Dreams Acapulco Resorts & Spa - All Inclusive Acapulco
    • Dreams Acapulco Resorts & Spa - All Inclusive Resort Acapulco
    • Dreams Acapulco Resort & Spa Hotel Acapulco

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Dreams Acapulco Resorts & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Yes. Valet parking costs USD 10 per night.
    • Yes, there are 2 outdoor pools.
    • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 1000 per pet, per night. Food and water bowls are available.
    • You can check in from 3:00 PM - 6:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there are 5 onsite restaurants, featuring Mexican cuisine and poolside dining. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Mc Carthy's Irish Pub Costera (4-min walk), Buffalo Xtreme Acapulco (6-min walk), and 100% Natural (6-min walk).
    • Onsite recreation at Dreams Acapulco Resorts & Spa - All Inclusive includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Dreams Acapulco Resorts & Spa - All Inclusive also has 5 bars, a sauna, and a steam room, as well as an arcade and a garden.
    6.6.Good.
    • 10.0.Exceptional

      They were excellent with enforcing mask wearing and hand sanitizing. All staff were efficient and helpful. I loved my room and the view!! The food was delicious and the drinks were abundant.

      3 night family trip, May 28, 2021

      Verified Expedia guest review

    • 4.0.Fair

      The check in Process was horrible. At peak check in time only 3 people worked the 7 computer work stations available. A 45 minute wait is unacceptable. The entertainment was very poor. They used 1 speaker the PA system and the music and announcements was distorted. ALSO everything was in Spanish which is weird for an International Resort. After the Show they could have played dance music. They need a better event coordinator. They didn't give me a reason to want to want to return or anything to tell friends about. Very disappointed.

      1 night romance trip, May 15, 2021

      Verified Expedia guest review

    • 2.0.Poor

      The restaurants always had a wait and the food was not the best. Not enough pool side seating even though we had VIP. Limited drinks, no food service near the pool. Will not recommend or return

      3 night business trip, May 14, 2021

      Verified Expedia guest review

    • 6.0.Good

      The hotel is beautiful and the staff is nice. I had a couple of issues and some things I would suggest for improvements. The check in time took about 30 minutes and when I have stayed at other AMResorts, you always have champagne while you are waiting. The hotel was out of champagne. So we were just standing there waiting to check in. In addition, the sales people are like used car sales people. I explained to the first sales person, I had already attended an AMR presentation and I was not interested in purchasing. Each time you go to the lobby they are waiting to harass you to give them 20 minutes of your time. I am on vacation and I don't want to waste it seeing a presentation that I have already seen and decided not to purchase. I think they should respect a guest if they do not want to purchase what they are offering. My suite was very nice and with an awesome view. The last thing that puzzled me about the resort is, previously when I stayed in a large resort they always had an ATM machine. This hotel had no ATM machine which means your guest either has to take a taxi to the ATM or walk to the nearest ATM. Now mind you it is extremely hot, so walking in that heat is not enjoyable. Overall, I would have to give this resort a 3.

      5 night romance trip, May 12, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Overall, I was disappointed with this resort. The food was absolutely horrible (limited variety and it was often cold). Secondly, unlike Cancun and other vacation destinations in Mexico who cater to large int'l travelers and speak English, the Dreams staff spoke very little English. The resort is located in a nice location but it's dated and is in need a renovation. This resort geared towards a "families / kids" then adults. Single adults or couples that want to get away you may want to try another resort. Lastly, when I was trying to relax on the resort's private beach, there were a lot of local people that were walking up to the guest and trying to sell stuff (They were relentless). The resort security said nothing! It was also a safety issue since I was traveling alone. I wouldn't recommend this resort.

      4 night trip, Dec 24, 2019

      Verified Travelocity guest review

    • 4.0.Fair

      The hotel opened 24 days before arrival by us. Too many things weren’t ready, like 3 of their restaurants weren’t open. Only 2 of 5 elevators were working. They put me in the wrong room despite asking explicitly what kind of room it was. They moved me the next day but the AC didn’t work the first 3 days. Food and drinks were inconsistent for quality and it was obvious their staff seriously lacked training. Nice people doing their best to serve, but poorly trained. That said, there were many aspects of the trip we really enjoyed. Pool and crew were excellent. Attention from staff was very good. But things like getting maintenance to our room 5 different times to finally fix the AC was frustrating and involved a lot of my vacation time. Oh! And there were two occasions where untrained staff were going to restrict my access to the restaurants for dress code violations.. both times upper management checked me out and passed me. And later they let people in wearing beach attire... to many things not right.

      Ron, 7 night family trip, Nov 25, 2019

      Verified Expedia guest review

    • 4.0.Fair

      Decepcionante para ser Dreams

      Conozco varios de los hoteles de la cadena y sin duda es el peor de todos. Desafortunadamente ni la atención ni los servicios son comparables con los demás destinos de la cadena.

      Andrés, 3 night family trip, Dec 29, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      Recomiendo y felicito al hotel.

      Lo que más me gustó a mi familia y a mi fue el trato del personal. Sobre todo de los meseros de los Restaurantes El pescador y la Trattoria: GERARDO ERNESTO Y FERNANDO EN LA TRATTORIA. :Y EN EL PESCADOR A LOS MESEROS: LAMBERTO ARTURO Y GILBERTO. De verdad son tan amables y serviciales. Les agradezco mucho todas sus atenciones, facilidades y Excelente servicio. Felicito al hotel por eso. También la comida de todos los restaurantes es muy rica. En el lobby todo fue muy rápido en el registro y despedida.

      Mónica, 3 night family trip, Dec 27, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      Decepcionada

      Muy mal, la cadena dejó de brindar lo que antes era, instalaciones viejas, comida malísima ya no dan (lo que daban) del servibar ni de las amenidades, en concierge no había nadie, me pusieron en una habitación lejana a mis padres, con aire acondicionado que no funcionaba, luego me mandaron a otra habitación que fallaba la chapa, la comida de muy baja calidad, las toallas percudidas y viejas, sin duda, quieren ahorrar pero en demérito de los huéspedes, no vuelvo.

      Carla, 3 night family trip, Dec 20, 2021

      Verified Hotels.com guest review

    • 8.0.Very Good

      En general bien, en el sabor de la comida podrían mejorar y la atención del personal debería mejorar, pues hacen lo que deben pero con actitud indeseable.

      2 night family trip, Nov 16, 2021

      Verified Hotels.com guest review

    See all 91 reviews