Guests
All properties in Acapulco, Guerrero, Mexico

Hotel Palacio Mundo Imperial

4-star resort with full-service spa, connected to the convention center, near La Isla Shopping Village

  • Free WiFi and free parking
From
$69

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Boulevard Barra Vieja No. 3, Acapulco, 39931, GRO, Mexico
8.2.Very Good.
  • Facilities are very nice. Pool area is beautiful. Very convenient access to conference…

    Nov 10, 2021

  • The hotel was good and we enjoy staying there the only thing they have to upgrade the…

    Oct 22, 2021

See all 989 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Shopping
Dining options
Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 814 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 6 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 3.5 mi / 5.6 km
  • Bahia de Puerto Marques - 5.6 mi / 9 km
  • Majahua Beach - 5.8 mi / 9.4 km
  • El Revolcadero - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Double Bed Diamante View
  • Deluxe Double Room, Resort View
  • Junior Suite King Size Bed Resort View
  • Superior King Size Bed Diamante View
  • Deluxe Room, 1 King Bed, Resort View
  • Club 89 King Size Bed Diamante View
  • Club 89 Double Beds Diamante View
  • Club 89 King Size Bed Resort View
  • Club 89 Double Beds Resort View
  • Junior Suite King Size Bed Diamante View
  • Master Suite King Size Bed Diamante View
  • Master Suite King Size Bed Resort View
  • One Bedroom Penthouse King Size Bed Diamante View

What’s around

Landmarks

  • In Puente del Mar
  • La Isla Shopping Village - 8 min walk
  • Playa Revolcadero - 3.5 mi / 5.6 km
  • Bahia de Puerto Marques - 5.6 mi / 9 km
  • Majahua Beach - 5.8 mi / 9.4 km
  • El Revolcadero - 6.4 mi / 10.3 km
  • Plaza Bahia - 11.1 mi / 17.9 km
  • Papagayo Beach - 12.5 mi / 20.1 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 3 min drive
map
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Boulevard Barra Vieja No. 3, Acapulco, 39931, GRO, Mexico

At a glance

Hotel size

  • This hotel has 814 rooms

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only*
  • 2 per room (up to 20 lbs)

Internet

  • Free WiFi in rooms

Parking

  • Free secured, covered onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Playground on site
  • Volleyball on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2014
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Turndown service
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 46-inch flat-screen TV
  • Digital TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Hotel Palacio Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages
  • All meals and snacks included

Not included
  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Gratuities
  • Taxes

Spa

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Mizumi - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

Marché - This restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required.

La Moda - This restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Acua - This poolside family restaurant specializes in Mexican cuisine and serves lunch and dinner.

Carnivore - This steakhouse specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Recreation

On Site

  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Playground on site
  • Volleyball on site

Nearby

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • Resort fee: MXN 195 per accommodation, per night
  • Resort fee inclusions:
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of MXN 999 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation to request a pet-friendly room

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Mundo Imperial
  • Palacio Mundo Imperial
  • Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Resort
  • Hotel Palacio Mundo Imperial Acapulco
  • Palacio Mundo Imperial All Inclusive Hotel
  • Mundo Imperial Acapulco
  • Hotel Palacio Mundo Imperial Resort Acapulco
  • Resort Mundo Imperial Acapulco
  • Mundo Imperial Hotel Acapulco

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hotel Palacio Mundo Imperial does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Yes, dogs are welcome, with a limit of 2 per room and maximum weight of 20 lbs per pet. There's a charge of MXN 999 per pet, per night. Service animals are exempt from fees.
  • You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-out is available.
  • Yes, there are 4 onsite restaurants, featuring seafood, pool views, and poolside dining. Nearby restaurants include La Vicenta Acapulco (6-min walk), La Trainera (7-min walk), and Sal de Grano (7-min walk).
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Hotel Palacio Mundo Imperial also has 2 poolside bars, a sauna, and a steam room, as well as an arcade and a garden.
8.2.Very Good.
  • 4.0.Fair

    the cleaning of the room was the worst with ants, old sheets and they do not change until after three days

    3 night family trip, Aug 13, 2021

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Todo muy bien, excepto que no hacen respetar el reglamento de las albercas, habia personas con hielera tomando cerveza en vidrio dentro d ela alberca y adultos y niños nadando en ropa , no en traje de baño y muchas perdonas dentro de las instalaciones sin cubrebocas. Seria una lastima que un hotel tan bonito no cuidara estos detalles, de mi parte sera una razon de peso para pensar en volver a hospedarme

    Miguel, 3 night trip, Aug 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Laundry and jefa was so sweet to accomate our last minute changes

    4 night family trip, Jul 30, 2021

    Verified Expedia guest review

  • 2.0.Poor

    They charge too much

    2 night family trip, Jul 19, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Luxury hotel, clean areas, good service.

    4 night business trip, Jul 15, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    The first room they gave us it was dirty so we ask for another room it was better but they need to work on the cleaning, with covid we expect to be sanitized and extra clean. . Excellent job with The pools, they are very clean. They let us Check out at 1pm.

    3 night family trip, Jul 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff was very friendly. Our kids loved the pool area. The restaurants food was very convenient at the pool areas and all open restaurants were great! Overall hotel was kept very clean. I definitely recommend. Our family will definitely be back.

    3 night family trip, Jul 12, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    En general bien, no hacen bien la limpieza en las habitaciones y le hacen falta amenities al complejo.

    5 night family trip, Jul 9, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The experience was amazing, the water in the pool was dirty. I do have to said everything was amazing.

    Alma G, 1 night family trip, Jun 29, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Nos hospedamos aquí en Junio 22 al 24. Para empezar la chica que nos hizo check in no fue muy amable. Le pedimos cuartos en lo más alto y dijo que ya no habían y nos dio cuartos 5806 y 5808(de mis hijos). Al llegar a nuestros cuartos estaban asquerosos. Las camas llenas de pelo y la sabana muy manchadas el aire acondicionado no servia. El cuarto de mis hijos igual estaba sucio, los outlets para enchufar los celulares no servían y debajo de lava manos en el baño había un calzón sucio del cliente anterior. Nos quejamos y nos subieron al 9806 y 9808 . Nos dimos cuenta que no era cierto lo que dig la señorita. El hotel no estaba lleno. Habían muchas habitaciones vacías, simplemente no quiso ser amable y nos dio los peores cuartos. Me gusto mucho la área de las piscinas y restaurantes. Pero no pensamos hospedarnos en Palacio Mundio Imperial. El servicio al cliente para mi significa mucho y estoy agradecido que nos cambiaron pero todo eso se pudo haber evitado. Si la muchacha en recepción nos hubiera dado los cuartos que le pedimos desde el principio. Por cierto el 9 piso no es el más alto. Tener Gold status en Expedia no significa nada. Perdieron en mi a un futuro cliente.

    2 night family trip, Jun 22, 2021

    Verified Expedia guest review

See all 989 reviews