Grand Hotel

Property class: 4
Mountain hotel in Nuwara Eliya with 5 restaurants and 3 bars/lounges

Choose dates to view prices

When visiting Nuwara Eliya, Grand Hotel is a great choice to consider. Guests can be pampered with spa services at the spa, and Grand Indian, one of 5 restaurants, serves Indian cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, an indoor pool, and a fitness center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Gym
$325 nightly
The total price is $388
Oct 29 - Oct 30
Total with taxes and fees

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room, 1 Bedroom, Hill View

A hotel room with a large bed, a nightstand, a desk with a lamp, a mirror, and a picture on the wall.

Deluxe Double Room, 1 Bedroom, Hill View

9.0 out of 10
Wonderful
(10 reviews)
  • Hill view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

A hotel room with a large bed, a wooden wardrobe, a desk with a chair, a television, and a lamp.

Junior Suite

  • Hill view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

A hotel room with a large bed, a wooden chair, a small table, and a window with curtains.

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

10.0 out of 10
Exceptional
(2 reviews)
  • Hill view
  • 237 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Gregory's Suite

A dining area with a chandelier, dark wooden furniture, and a large bowl on the table.

Gregory's Suite

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

A hotel room with a large bed, two bedside tables with lamps, a television, a fireplace, and a view of the outdoors.

Presidential Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Queen Elizabeth Suite

A spacious bedroom with a large bed, a chandelier, wooden paneling, and a mirror.

Queen Elizabeth Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 30 reviews
$267 nightly
The price is $316
Nov 27 - Nov 28
Total with taxes and fees
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About the neighborhood

Map
Grand Hotel Rd, Nuwara Eliya, 22200

What's nearby

  • Victoria Park - 7 min walk - 0.6 km
  • Nuwara Eliya Golf Club - 7 min walk - 0.6 km
  • Holy Trinity Church - 16 min walk - 1.4 km
  • Assemblies of God Church Nuwara Eliya - 18 min walk - 1.6 km
  • Lake Gregory - 2 min drive - 1.5 km

Getting around

  • Bandaranaike Intl. Airport (CMB) - 61.8 miles/99.5 km

Restaurants

  • ‪Cafe Noshers - ‬18 min walk
  • ‪Barista - ‬10 min walk
  • ‪Indian Summer Restaurant - ‬3 min drive
  • ‪Grand Indian Restaurant - ‬1 min walk
  • ‪Adman's - ‬5 min drive

About this property

Grand Hotel

  • When visiting Nuwara Eliya, Grand Hotel is a great choice to consider. Guests can be pampered with spa services at the spa, and Grand Indian, one of 5 restaurants, serves Indian cuisine and is open for lunch and dinner. Other highlights include 3 bars/lounges, an indoor pool, and a fitness center.

At a glance

CHECK-IN
3:00pm
CHECK-OUT
12:00pm

Hotel size

    • 154 rooms

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking

Other information

    • Designated smoking areas

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Reviews

Grand Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

8.6

Property conditions & facilities

Guest review summary

What guests liked

  • The hotel's restaurants, including the Indian and Thai options, served excellent food and offered a good selection of dining options. (13 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Room
Restaurant

Reviews

Verified review

10/10 Exceptional

Beautiful resort . Stunning grounds. The good could be better .
Verified review

10/10 Exceptional

A fantastic experience! Stunningly beautiful hotel, best possible service from the butler Louise and all the other staff, and very interesting to learn about the history of the hotel!
Verified review

10/10 Exceptional

One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Verified review

10/10 Exceptional

Fabulous old world luxury. We had a lovely afternoon tea on the terrace. Soaked in the spa pool. Wandered the immaculate gardens. Had a world tour for breakfast. A lovely relaxed stay surrounded be helpful happy staff.
Verified review

10/10 Exceptional

Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Verified review

10/10 Exceptional

Calm pool and great gym, enjoyed the sauna.
Verified review

10/10 Exceptional

Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Verified review

10/10 Exceptional

Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Verified review

10/10 Exceptional

Excellent rooms,service,bars and food. Very welcoming manager at the cocktail bar who was great.lots of restaurants and bar and a very unique hotel in Sri Lanka.highly recommend it to to anyone who comes to this part of Sri Lanka
Verified review

10/10 Exceptional

A lovely comfortable stay

A really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice.
Verified review

8/10 Very good

Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Verified review

10/10 Exceptional

We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Verified review

10/10 Exceptional

Quite simply superb. The staff were extremely attentive and polite
Verified review

10/10 Exceptional

She was a grand lady totally elegant. The staff was par excellance.
Verified review

10/10 Exceptional

Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Verified review

10/10 Exceptional

Excellent classic, historical hotel

Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.
Verified review

8/10 Very good

High tea only okay.

Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.
Verified review

6/10 Good

Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Verified review

6/10 Good

Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Verified review

10/10 Exceptional

Fabulous hotel to relax for a few days

We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer.
Verified review

10/10 Exceptional

It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Verified review

4/10 Fair

The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
Verified review

10/10 Exceptional

This was a luxurious property with fantastic amenities and excellent food selections.
Verified review

10/10 Exceptional

Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Verified review

10/10 Exceptional

Excellent