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Cinnamon Citadel Kandy, Kandy

5 stars
124, Srimath Kuda Ratwatte MawathaKandySri Lanka, 800-491-6126
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Excellent4.3 / 5
Breakfast
Tasty breakfast
Service
Fantastic service
Location
Great location
Wellness
Wellness & sports facilities could be improved
77See all 77 Hotels.com reviews
From 2,165 reviewsTripAdvisor Traveller Rating

Cinnamon Citadel Kandy, Kandy

Hotel Info: 866-539-8117

from $77
  • Deluxe Double Room
  • Deluxe Triple Room, 1 Full Bed
  • Superior Double Room
  • Superior Single Room, 1 Single Bed
  • Deluxe Single Room, 1 Single Bed
  • Superior Triple Room

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2:30 PM-2:30 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Also known as

  • Cinnamon Citadel
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Hotel Kandy
  • Cinnamon Citadel Kandy
  • Cinnamon Kandy
  • Citadel Kandy
  • Kandy Cinnamon Citadel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Rollaway beds are available for USD 50 per night

Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Spa services on site
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Number of meeting rooms - 2
  • One meeting room
Services
  • Tours/ticket assistance
  • Laundry facilities
Facilities
  • Number of buildings/towers - 3
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Vel Eliya - This buffet restaurant serves breakfast, lunch, and dinner.

Mahaveli Eliya - This fine-dining restaurant overlooks the garden and specializes in local cuisine. Guests can enjoy drinks at the bar.

Giri Sikara Lounge - This bar overlooks the pool.

Pool Bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cinnamon Citadel Kandy, Kandy’s small print

Also known as

  • Cinnamon Citadel
  • Chaaya Citadel Kandy Hotel Kandy
  • Kandy Chaaya Citadel Hotel
  • Cinnamon Citadel Kandy Hotel
  • Cinnamon Citadel Hotel
  • Cinnamon Citadel Hotel Kandy
  • Cinnamon Citadel Kandy
  • Cinnamon Kandy
  • Citadel Kandy
  • Kandy Cinnamon Citadel
  • Kandy Citadel
  • Chaaya Citadel Hotel Kandy

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Rollaway beds are available for USD 50 per night

Buffet breakfast is offered for an extra charge of USD 15 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.3 /5 from 77 reviews

Cinnamon Citadel Kandy, Kandy
Excellent4.0 / 5
Family Stay
Great location, View, Poor customer service at the front desk and Pool Bar.
1 night family trip
Cinnamon Citadel Kandy, Kandy
Outstanding5.0 / 5
The Best part of our trip
Very comfortable stay. We did not want to leave.
2 night family trip
Cinnamon Citadel Kandy, Kandy
Excellent4.0 / 5
Very nice hotel, well polished & scenic
Not too far from town, 400ish tuc tuc ride from the city, not too much around it though. Great food in the restaurants, halal too! The lounge stays open till midnight and had nice live music.. Def one of the best hotels we stayed in Sri Lanka
3 night trip
Cinnamon Citadel Kandy, Kandy
Outstanding5.0 / 5
Nice hotel - kinda dirty bathroom
Hotel was gorgeous and the pool was amazing but when we got there our bathroom was dirty - which was upsetting. Hairs in the tub - film on the shower screen... They cleaned it the next day but it was not nice to take our first showers in a less than clean shower... great pool, nice staff and everything else was lovely
2 night trip
Cinnamon Citadel Kandy, Kandy
Outstanding5.0 / 5
Beautiful location away from busy Kandy
A beautiful location away from the hustle and bustle of Kandy town. Is a little difficult to locate but is located in a very serene setting along the river. Excellent buffet dinner and breakfast as well as superb bar menu options. Rooms were well appointed and comfortable. Service lacked on the professional side given it is a five-star property.
1 night romance trip

See all reviews

Cinnamon Citadel Kandy, Kandy

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