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All properties in Zihuatanejo, Guerrero, Mexico
1 room, 2 adults

Hotel Zihua Caracol

2.5-star2.5 stars
Great for families

Good to know

  • Cribs/infant beds (surcharge)
  • Beach nearby
  • Free self parking
  • Free WiFi
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880, Mexico

Hotel with 2 restaurants, near La Ropa Beach
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Cribs/infant beds (surcharge)
    • Beach nearby
    • Free self parking
    • Free WiFi
  • Collect stampsYou can collect® Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • It’s a great place for price and you can use the pool across the street…Jan 17, 2019
  • Dirty towels, over charged, infested with bees, walls crack and ceiling peeling, Jul 28, 2018

Hotel Zihua Caracol

from $64
  • Standard Room, 2 Double Beds

What’s around Hotel Zihua Caracol


  • In Playa la Madera
  • La Ropa Beach - 7 min walk
  • Zihuatanejo Bay - 1 min walk
  • La Madera Beach - 2 min walk
  • Las Gatas Beach - 38 min walk
  • Kioto Plaza - 6 min walk
  • Principal Beach - 9 min walk
  • Municipal Market - 11 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 17 min drive

At a glance

Key facts

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-10 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas



  • Free onsite self parking

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Ecotours nearby
  • Golfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
Be entertained
  • TV
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Restaurante Los Caracoles - This café serves breakfast, lunch, and light fare. A children's menu is available.

Terraza Burgados Grill - This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Hotel Zihua Caracol’s small print

Also known as

  • Hotel Zihua Caracol
  • Hotel Zihua Caracol Hotel Zihuatanejo
  • Zihua Caracol
  • Hotel Zihua Caracol Zihuatanejo
  • Zihua Caracol Zihuatanejo
  • Hotel Zihua Caracol Hotel
  • Hotel Zihua Caracol Zihuatanejo


This property does not have elevators.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of MXN 250 (subject to availability)

Rollaway beds are available for an additional charge

Full breakfast is offered for an extra charge of MXN 118 for adults and MXN 79 for children (approximately)

Cribs/Infant beds are available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Zihua Caracol

  • What are the cleanliness and hygiene measures currently in place at Hotel Zihua Caracol?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Zihua Caracol?
    Yes, there's free self parking.
  • Is there a pool at Hotel Zihua Caracol?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hotel Zihua Caracol?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Zihua Caracol?
    You can check in from 3 PM - 10 PM. Check-out time is noon. Late check-out is available for a charge of MXN 250 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near Hotel Zihua Caracol?
    Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views. Nearby restaurants include Margaritas (3-min walk), Patio Mexica (4-min walk), and Il Mare (4-min walk).
  • What is there to do at Hotel Zihua Caracol and nearby?
    Hotel Zihua Caracol has an outdoor pool and a picnic area, as well as a garden.

Recent reviews

Good 6.8 From 39 reviews

Fair 4.0
Toxic sewer smell
This would have been a salutary review if there wasn't a persistent smell of feces in the room. I told mment of the fact and they just shrugged their shoulders and said that this happens when the have a lot of guests. I guess it wasn't just my room. The fact that they had all the unrented rooms airing out should have been a signal. Other than that and the thin curtains, noisy families, maid that didn't come until 4pm,braying dog at 5am and rear half of unfinished rooms it was actually ok. Just behind the first row of hotels. Pool. Bfast, Ok cable and air. Clean. Big simple room. Ok water pressure and heat. View of bay. Pretty quiet. Good value if not for the sewer poisoning.
us2 night trip
Good 6.0
Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.
ca2 night family trip
Very Good 8.0
Everything we needed was close by and the staff are very hospitable
ca2 night family trip
Fair 4.0
Muy caro para lo que ofrece, el hotel está muy limpio pero las habitaciones demaisado sencillas y la ropa de cama muy vieja.
mx2 night business trip
Exceptional 10.0
Muy buen servicio amabilidad de parte del personal del hotel muy rico su desayuno y todo muy bien el cuarto y lo económico lo único malo que no dejan pasar al hotel hermanos de ellos para bajar más rápido a playa o sino disfrutar de una vista del mar sentados en los camastros.. pero de ahí estuve muy feliz en la estancia de una sola noche con ellos la verdad lo recomiendo todo muy bien
mx1 night business trip
Exceptional 10.0
Hotel muy bonito una atención excelente la comida mut rica
mx1 night family trip
Very Good 8.0
Desayuno, muy bien servido, recomendable, personal muy atento y servicial siempre
mx3 night trip with friends
Very Good 8.0
buen trato, personal amable, solo fue imposible utilizar la alberca por exceso de huéspedes, el hotel es bonito solo lo vi algo descuidado, no hubo agua caliente.
Martha, mx3 night family trip
Good 6.0
para un fin de semana se recomienda
la recepción muy bien, nos recibieron antes del horario, el hotel es básico pero puede mejorar en la limpieza y mobiliario, recomiendo pulir los pisos eso ayudaría a no verse tan viejo, las puestas son muy antiguas, todavía con perilla y una llave vieja, ayudaría un cambio de cortinas, por lo menos en la parte baja primer piso son viejas y muy claras, no se puede dormir pasa mucha luz. el restaurante bien, la comida muy rica, lo que pedimos a la carta bien.
mx3 night family trip
Fair 4.0
Las fotos q publican en su página no corresponden a la realidad, no había agua caliente se aviso a mantenimiento y nunca lo corrigieron, el miércoles lo vio x la tarde lo vio y en una de las habitaciones tenía varias goteras y lo único q hicieron fue mover las camas y amaneció todo el piso mojado, el aire acondicionado no funcionaba, para servir en restaurante a la hora de la comida se tardaron en servir unas hamburguesas más de una hora, por estas situaciones deje el hotel un día antes.
María Ivonne, mx3 night family trip

Hotel Zihua Caracol