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Hotel Zihua Caracol

3.0 star property
Beachfront hotel with outdoor pool, near La Ropa Beach

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Photo gallery for Hotel Zihua Caracol

Relax by the pool surrounded by a multi-story building with balconies.
Restful retreat with a neatly made bed and decorative swan towel arrangement.
Relax in a tranquil outdoor seating area with a sofa and tables, surrounded by arches and columns.
Enjoy meals in a spacious dining area with tables and chairs, surrounded by arched windows.
Meeting facility
Hotel Zihua Caracol is your tranquil retreat in Playa La Ropa, where ocean views meet warm hospitality. Enjoy a leisurely breakfast with breathtaking views at one of the two on-site restaurants, then relax by the outdoor pool or unwind in the lush garden.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Non-smoking
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Multilingual staff

For families (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite King Size

Suite King Size

Suite King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Familiar

Suite Familiar

Suite Familiar

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 42 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room King Size

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

Highlights

Individually furnished
Air conditioning
TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
Cable channels
Daily housekeeping
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Room Standard

1 bedroom, hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • La Madera Beach - 2 min walk - 0.2 km
  • Zihuatanejo Bay - 2 min walk - 0.2 km
  • Kioto Plaza - 5 min walk - 0.5 km
  • La Ropa Beach - 3 min drive - 1.9 km
  • Las Gatas Beach - 5 min drive - 3.8 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 20 min drive

Restaurants

  • ‪Terracita Beach - ‬6 min walk
  • ‪Margaritas - ‬3 min walk
  • ‪Boxha Café - ‬4 min walk
  • ‪Lalo's Burger Plaza Kioto - ‬7 min walk
  • ‪Il Mare - ‬4 min walk

About this property

Hotel Zihua Caracol

When you stay at Hotel Zihua Caracol, you'll be within a 10-minute drive of La Ropa Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Los Caracoles, which is one of 2 restaurants and serves breakfast and lunch. A bar/lounge, a terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 10 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11:00 AM
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • On-site parking is limited
    • Height restrictions apply for on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • On the beach
  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Restaurante Los Caracoles – This café serves breakfast, lunch and light fare. A children's menu is available.
Terraza Burgados Grill – This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open selected days.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 90 for children
  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late checkout can be arranged for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Is there a pool at Hotel Zihua Caracol?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Zihua Caracol?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Hotel Zihua Caracol?

Yes, there's free self parking. Parking spaces may be limited.

What are the check-in and check-out times at Hotel Zihua Caracol?

Check-in start time: 3 PM; check-in end time: 10 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge. Express check-out and contactless check-out are available.

What is there to do at Hotel Zihua Caracol and nearby?

Hotel Zihua Caracol has an outdoor pool and a garden.

Are there restaurants at or near Hotel Zihua Caracol?

Yes, there are 2 on-site restaurants, featuring al fresco dining and ocean views.

What's the area around Hotel Zihua Caracol like?

Hotel Zihua Caracol is located near La Madera Beach in Playa La Ropa, a short 3-minute walk from Zihuatanejo Bay and 6 minutes' walk from Kioto Plaza.

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Hotel Zihua Caracol Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Service staff
Beach
Room
Breakfast
Location
Shower
Restaurant
Bed
View

Reviews

10/10 Exceptional

Very nice location, clean hotel and rooms. Also very lovely staff!!
Deborah, 28-night trip

10/10 Exceptional

Great stay! Great staff!
Noel, 1-night trip

10/10 Exceptional

Great time it was a good stay a good distance from everything
Turtle, 3-night trip

8/10 Very good

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Mario, 5-night trip

10/10 Exceptional

The Room is a little tired. But pool area and location is awesome!
AnneMarie, 1-night trip

8/10 Very good

Close to the beach, beautiful neighborhood.
Jose, 4-night trip

8/10 Very good

The pool is lovely

6/10 Good

Lack of amenities: no phone, no fridge, no microwave. Occasional sewer smell in the room. Very little shelf space.
Julian, 7-night trip

10/10 Exceptional

Had a bad experience in the restaurant with the waiter. Did not make us feel welcome at all and we heard him talking to the bartender saying we were Americans. Didnt let us sit where we wanted and it WAS NOT busy at all. Also didnt have tonic water for our drinks which was on the menu. Other than that experirnce, it was excellent.
Wanda, 14-night trip

4/10 Fair

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Attila, 5-night trip

6/10 Good

January 2024. The staff here are very lovely and kind.The pool was clean & nice and deep although only 2 lounge chairs for the whole hotel. Do not bother with the all included breakfast. It was terrible at best making us not want to order anything else out of the onsite restaurant. The beds were extremely hard but the location was absolutely perfect. Just a quick three minute walk to the beach.
Jo-Ann, 8-night trip

6/10 Good

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Amy, 5-night trip

6/10 Good

They do not leave clean towels unless you request them during specific hours. They stole $100 from my bag.
Nancy, 5-night trip

10/10 Exceptional

Kimberlie, 7-night trip

8/10 Very good

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Patricia, 7-night trip

8/10 Very good

Theresa, 4-night trip

10/10 Exceptional

Ron, 28-night trip

8/10 Very good

Donna, 12-night trip

8/10 Very good

Alan, 14-night trip

10/10 Exceptional

restaurantes cerca, accesible a playas.
Maria Luisa, 1-night trip

6/10 Good

Olía a humedad la habitación, tenia una fuga el lavamanos, estaba fria el agua de la alberca, el agua caliente de la regadera no habia, la television es muy pequeña, las almohadas están muy delgadas que es incomodo dormir en ellas, la cabecera está sobrepuesta y se mueve cuando te sientas y el baño olia a pescado
Cristina, 3-night trip

8/10 Very good

Juan, 2-night trip

8/10 Very good

esperanza yanet, 1-night trip

8/10 Very good

Solo tuve un pequeño incoveniente con el aire acondicionado pero todo lo demas estuvo bueno
juan gabriel, 2-night trip

8/10 Very good

Para descansar estuvo bien y la alberca limpia
Paty, 1-night trip