All properties in Zihuatanejo, Guerrero, Mexico

Hotel Zihua Caracol

Hotel with 2 restaurants, near La Ropa Beach

  • Free WiFi in lobby and free parking

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  • Hotel Zihua Caracol
  • Hotel Zihua Caracol
  • Outdoor Pool
  • Outdoor Pool
  • Hotel Zihua Caracol
Hotel Zihua Caracol. Image 1 of 20
1 / 20Hotel Zihua Caracol
  • It’s a great place for price and you can use the pool across the street…

    Jan 17, 2019

  • Dirty towels, over charged, infested with bees, walls crack and ceiling peeling,

    Jul 28, 2018

See all 33 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 30 guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace

What’s around

  • In Playa la Madera
  • La Ropa Beach - 7 min walk
  • Zihuatanejo Bay - 1 min walk
  • La Madera Beach - 2 min walk
  • Las Gatas Beach - 38 min walk
  • Kioto Plaza - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds


  • In Playa la Madera
  • La Ropa Beach - 7 min walk
  • Zihuatanejo Bay - 1 min walk

What’s around


  • In Playa la Madera
  • La Ropa Beach - 7 min walk
  • Zihuatanejo Bay - 1 min walk
  • La Madera Beach - 2 min walk
  • Las Gatas Beach - 38 min walk
  • Kioto Plaza - 6 min walk
  • Principal Beach - 9 min walk
  • Municipal Market - 11 min walk
  • Fisherman's Walk - 13 min walk
  • Archaeological Museum of the Great Coast - 15 min walk
  • Playa Contramar - 18 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 18 min drive

At a glance

Hotel size

  • This hotel has 30 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-10 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service
  • Barbecue grills

Things to do

  • Outdoor pool
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms


  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace


  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Individually furnished

Freshen up

  • Private bathroom

Be entertained

  • TV


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Restaurante Los Caracoles - This café serves breakfast, lunch, and light fare. A children's menu is available.

Terraza Burgados Grill - This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Small print

Also known as

  • Hotel Zihua Caracol
  • Hotel Zihua Caracol Hotel Zihuatanejo
  • Zihua Caracol
  • Hotel Zihua Caracol Zihuatanejo
  • Zihua Caracol Zihuatanejo
  • Hotel Zihua Caracol Hotel
  • Hotel Zihua Caracol Zihuatanejo

Optional extras

Late check-out can be arranged for an extra charge of MXN 250 (subject to availability)

Rollaway beds are available for an additional charge

Full breakfast is offered for an extra charge of MXN 118 for adults and MXN 79 for children (approximately)

Cribs/Infant beds are available for an extra charge


This property does not have elevators.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: MXN 100 per accommodation, per night

Resort fee inclusions:

  • Business center/computer access
  • In-room safe and safe insurance
  • Parking

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Hotel Zihua Caracol does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 10 PM. Check-out time is noon. Late check-out is available for a charge of MXN 250 (subject to availability). Express check-in and check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views. Nearby restaurants include Margaritas (3-min walk), Patio Mexica (4-min walk), and Il Mare (4-min walk).
  • Hotel Zihua Caracol has an outdoor pool and a picnic area, as well as a garden.
  • 6.0.Good

    Property was decent. According to Expedia, the room was supposed to have a private balcony but it was a shared terrace, no smoking allowed. Free breakfast was convenient.

    2 night family trip, Mar 27, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Everything we needed was close by and the staff are very hospitable

    2 night family trip, Feb 7, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Muy caro para lo que ofrece, el hotel está muy limpio pero las habitaciones demaisado sencillas y la ropa de cama muy vieja.

    2 night business trip, Jan 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Muy buen servicio amabilidad de parte del personal del hotel muy rico su desayuno y todo muy bien el cuarto y lo económico lo único malo que no dejan pasar al hotel hermanos de ellos para bajar más rápido a playa o sino disfrutar de una vista del mar sentados en los camastros.. pero de ahí estuve muy feliz en la estancia de una sola noche con ellos la verdad lo recomiendo todo muy bien

    1 night business trip, Nov 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel muy bonito una atención excelente la comida mut rica

    1 night family trip, Sep 14, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Desayuno, muy bien servido, recomendable, personal muy atento y servicial siempre

    3 night trip with friends, Aug 15, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    buen trato, personal amable, solo fue imposible utilizar la alberca por exceso de huéspedes, el hotel es bonito solo lo vi algo descuidado, no hubo agua caliente.

    Martha, 3 night family trip, Jul 23, 2019

    Verified guest review

  • 6.0.Good

    para un fin de semana se recomienda

    la recepción muy bien, nos recibieron antes del horario, el hotel es básico pero puede mejorar en la limpieza y mobiliario, recomiendo pulir los pisos eso ayudaría a no verse tan viejo, las puestas son muy antiguas, todavía con perilla y una llave vieja, ayudaría un cambio de cortinas, por lo menos en la parte baja primer piso son viejas y muy claras, no se puede dormir pasa mucha luz. el restaurante bien, la comida muy rica, lo que pedimos a la carta bien.

    3 night family trip, Jul 12, 2019

    Verified guest review

  • 4.0.Fair

    Las fotos q publican en su página no corresponden a la realidad, no había agua caliente se aviso a mantenimiento y nunca lo corrigieron, el miércoles lo vio x la tarde lo vio y en una de las habitaciones tenía varias goteras y lo único q hicieron fue mover las camas y amaneció todo el piso mojado, el aire acondicionado no funcionaba, para servir en restaurante a la hora de la comida se tardaron en servir unas hamburguesas más de una hora, por estas situaciones deje el hotel un día antes.

    María Ivonne, 3 night family trip, Jul 9, 2019

    Verified guest review

  • 8.0.Very Good

    Muy buen hotel, buen servicio, buenas instalaciones, muy cerca de la playa.

    2 night trip with friends, Jun 13, 2019

    Verified Expedia guest review

See all 33 reviews