Hotel Silken Sant Gervasi, Barcelona

Already informed the reception that our nationality on the check-in sheet is incorrect when we checked in. We are from Taiwan but she put as China. After I corrected her, she didn't apologize nor correct the mistake. I noticed the nationality is still wrong when I checked out. I am very upset about the unprofessional and ignorant of the staff. Also found a used toothpick on the floor of our hotel room, and none of us ever used a toothpick while staying there. The cleanness of the room needs to be improved. Very unpleasant stay and won't recommend it to anyone.

When I first checked in they assigned me room #102 which did not match the pictures in Hotels.com. It was basically a large storage closet that they managed to barely squeeze a bed into (with a think mattress and hard frame, like a collapsible bed), no bathtub, only 1 single outlet to share for the refrigerator or my laptop computer... I checked fire escape map and realized this was the only room on the floor that was tiny and didn't have a bathtub. I realize the hotel wants to maximize space and earn as much profit as possible, but this was not a good impression to a first time visitor of both the hotel and Barcelona. Fortunately, staff member Meriem offered to move me into one of the other available rooms, which had a more comfortable bed, a bathtub, multiple electrical outlets, and was roomier. I really appreciate her doing that. If the hotel wants to rent out room #102 I recommend they list it separately, with a lower price, and clear pictures and description. I'm sure there are many people would be happy to save money by renting a smaller room, but people don't want to be surprised and find the room they rented doesn't match the pictures on the website. The rest of the staff was also friendly and helpful. The restaurant keeps strange hours, so I never ate there, but I found this was common in the parts of Europe I've visited so far. Everyone seems to be on the same eating schedule except for tourists. Fortunately, the hotel is an excellent location.

I stayed in Barcelona for one night in Silken Sant Gervasi. My room was upgraded to a suite and it was quite spacious and well maintained. I loved how clean and comfy everything was. The front desk manager was very polite and even asked me if he should call a cab for me while checking out. The bathroom was very clean, with a bidet, separate shower and bathtub. I commend the management for their maintenance of the environment and will definitely stay here again! A+++++

The staff are helpful and friendly, wifi is good, but the room is a bit small, the location is far from city attractions.

Great location Next to the station & every