W Barcelona, Barcelona

On the positive side: location, rooms size (mine was about 40 m2) and windows (not opening) great sea view, the nice terrace view over the Barcelona beach. While the hotel is well maintained even after 10 years since its launch there is some serious lack of attention to details that seriously undermones enjoying a great customer exeprience. On the negative side: - a heavy fried smell ever since you enter the lobby I assume coming from the restaurant area - If its not smelling of fried food, its a powerful chemical smell of cheap room deodorants in the hotel lobby, the corridors and even the Wave reataufant area, that is of your clothes and hair would not be impregnated with the fry heavy smell - The restaurant and bar area furniture look and feel is dated, it resembles a cheap night club - The bathrooms sinks are part of the bedroom, making it nosiy to use it in the night, and the bathroom and shower have no natural ventilation and tend to keep the humidity - The staff seems to lack the sophistication of a 5 star hotel experience, their outfits seemed worn out to me, and while they were trying to meet up expectations they lacked the experience to come up with the required demands. I ordered aome toasted

I booked this room for my little cousin traveling abroad solo for a school. She just needed a night to stay before checking in the university. The staff was amazing and welcoming to her, let her check in early and made her feel very well taken care of during her stay.

Great Stay, Staff went out of their way!! Food & Drinks excellent, view from hotel very nice. Really enjoyed our stay!!

Very modern hotel with beach access and lots of places to eat within walking distance. Would have been nicer if it was located closer to the city center but then we won’t of had the views. The views were worth the trade off

The view from our room which was corner suite was absolutely breathtaking. Room had many maintenance issues which we kept calling for repairs. The phone in the room was not working properly and sometimes was making beeping sounds without using. Water was coming out of the faucet and making the counter top pretty wet. The refrigerator was not keeping cool. The room and the view was worth to stay there but they should maintain & check their room regularly. The hotel reception area needs more improvement so the guests can get a better impressions at the time of checking in.