H15 Palace, a Luxury Collection Hotel, Krakow

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Reviews

9.8 out of 10, Loved by guests
Top-rated by travelers

Old Town polish, palace-level calm

H15 Palace brings a cozy yet luxurious mood to a 17th-century address, where frescoes, floral polychromed beams, and original stone foundations meet sleek modern touches and contemporary works by Ivo Nikić. Suites lean into aristocratic character with porcelain-tiled stoves, crystal chandeliers, and family portraits. It all sits just a quick walk from the Main Market Square, close enough for spontaneity, quiet enough to exhale.
VIP Access

  • Michelin-recommended dining

    Two-Michelin-starred Juan Luis Fernández revisits Polish classics with modern technique.

  • Spa built into history

    Swim, soak, and reset among the palace’s original stone foundations.

  • Rooftop social vantage

    A buzzy terrace delivers an elevated view over Krakow and Main Market Square.
$249 nightly
The total price is $269
Nov 1 - Nov 2
Total with taxes and fees

Amenities

  • Morning breakfast with bottled juices and salmon eggs Benedict
  • Courtyard garden escape in summer months
  • Library-style lounge bar for coffee or cocktails
  • In-room Nespresso, plush bathrobes, and slippers
  • Fitness center with cardio machines and weights
  • Pets welcome policy for four-legged travelers
These property details are summarized by AI

Why we love this property

Work meets relaxation
Located in the city center, this hotel combines meeting rooms and laptop-friendly workstations with spa treatments, sauna, and a bar lounge.
Flavorful dining options
A restaurant, cafe, and bar set the stage for culinary delights. Cooked-to-order breakfast and vegan, vegetarian options please all palates.
Spa and serenity
A full-service spa offers daily treatments including massages, facials, and body scrubs. Couples treatment rooms, sauna, and hot tub create a blissful retreat.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 2 Twin Beds

A hotel room with two beds, a sofa, a chair, a lamp, and a large window with curtains.

Junior Suite, 2 Twin Beds

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, two bedside lamps, a chair, a desk, and a view of the outside through a window with curtains.

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a small round table with a plant, a red chair, and a nightstand with a lamp.

Classic Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A modern hotel room with a dining area, a TV mounted on the wall, and a large cabinet.

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

A hotel room with two beds, a desk with a chair, a TV, and a small table with two chairs.

Classic Room, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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Nov 1 - Nov 2
Total with taxes and fees
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About the neighborhood

Map
ul. Sw. Jana 15, Kraków, 31-017

What's nearby

  • Planty Park - 1 min walk - 0.2 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 5 min walk - 0.4 km
  • Kraków Barbican - 5 min walk - 0.4 km
  • Cloth Hall - 5 min walk - 0.4 km

Getting around

  • John Paul II - Balice Airport (KRK) - 37 min drive
  • Turowicza Station - 9 min drive
  • Kraków Zakliki Station - 15 min drive
  • Kraków Główny Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Lindo Bar - ‬2 min walk
  • ‪Karmello Chocolatier - ‬3 min walk
  • ‪Trattoria Degusti - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Pijalnia Wódki i Piwa - ‬3 min walk

About this property

H15 Palace, a Luxury Collection Hotel, Krakow

  • H15 Palace, a Luxury Collection Hotel, Krakow puts you just a 5-minute drive from Main Market Square and Wawel Castle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, facials, or body scrubs. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

Hotel size

    • 70 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets allowed (up to 22 lbs per pet)*
    • Service animals welcome
    • Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Offsite parking within 656 ft (PLN 150 per day)

Transfers

    • Airport shuttle (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Water dispenser

What to do

  • Bicycle tour information
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • Double-glazed windows
  • Uses some LED lighting
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PLN 180 for adults and PLN 90 for children
  • Airport shuttle service is offered for an extra charge of PLN 170 per vehicle (one-way, maximum occupancy 3)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 200 per pet, per day, plus a one-time cleaning fee of PLN 540

Parking

  • Parking is available nearby and costs PLN 150 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Children under 14 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace
H15 Destigo Hotels Krakow
Hotel H15 Luxury Palace Destigo Hotels
Hotel H15 Luxury Palace - Destigo Hotels Hotel
Hotel H15 Luxury Palace - Destigo Hotels Kraków
Hotel H15 Luxury Palace - Destigo Hotels Hotel Kraków

Frequently asked questions

Does H15 Palace, a Luxury Collection Hotel, Krakow offer free cancellation for a full refund?

Yes, H15 Palace, a Luxury Collection Hotel, Krakow does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.

Are pets allowed at H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, pets are welcome, with a maximum weight of 22 lbs per pet. There's a charge of PLN 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is airport shuttle service offered by H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, an airport shuttle is available. The charge is PLN 170 per vehicle one-way.

What are the check-in and check-out times at H15 Palace, a Luxury Collection Hotel, Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at H15 Palace, a Luxury Collection Hotel, Krakow and nearby?

Have fun with nearby activities like cycling and boat tours. Additional recreation nearby includes ecotours and segway rentals. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. H15 Palace, a Luxury Collection Hotel, Krakow also has a sauna and a fitness center, as well as access to a nearby indoor pool.

Are there restaurants at or near H15 Palace, a Luxury Collection Hotel, Krakow?

Yes, there's an onsite restaurant.

What's the area around H15 Palace, a Luxury Collection Hotel, Krakow like?

H15 Palace, a Luxury Collection Hotel, Krakow is in Kraków Old Town, a short 3-minute walk from Main Market Square and 16 minutes' walk from Wawel Castle. Travelers say the area is walkable and good for shopping.

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Reviews

H15 Palace, a Luxury Collection Hotel, Krakow Reviews

9.8

Exceptional

10

Cleanliness

9.8

Amenities

9.8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, plentiful, and extensive with a large selection. (62 reviews)
  • The spa area was clean, relaxing, and offered excellent services with a powerful jet stream facility for a unique swimming experience. (36 reviews)
  • The hot tub was a lovely and relaxing experience, with many guests enjoying it as part of the hotel's excellent spa facilities. (17 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Location
Room
Breakfast
Square
Restaurant
Spa
Bed
Food
Public sauna

Reviews

Verified review

10/10 Exceptional

Perfect hotel and staff!
Verified review

10/10 Exceptional

Beautiful rooms and very helpful staff
Verified review

10/10 Exceptional

Great location in the old town
Verified review

10/10 Exceptional

All staff Very friendly and helpful from day 1. Clean room, comfortable beds, good housekeeping. Good spa (little on the expensive side) breakfast OK and again a little expensive. Perfect location
Verified review

10/10 Exceptional

Absolutely top of the places where everything and everyone was on their highest level. Great and professional staff at the hotel and a beautiful place.
Verified review

10/10 Exceptional

Great Spa, and a wonderful staff. The hotel is spectacular.
Verified review

10/10 Exceptional

Great location. Great service
Verified review

10/10 Exceptional

I had an absolutely wonderful stay at this hotel. Everything was excellent, from the spotless, comfortable room to the friendly and professional staff. The hotel felt very luxurious while also being incredibly quiet, making it the perfect place to relax after exploring the city. The location was excellent, making it easy to enjoy everything Kraków has to offer. I truly couldn’t have asked for a better experience. I will definitely stay here again the next time I visit Kraków. Highly recommended!
Verified review

10/10 Exceptional

The location. The rooms and the heated floors of the bathroom were sublime
Verified review

10/10 Exceptional

Great location great hotel
Verified review

10/10 Exceptional

Beautiful hotel Great location Stunning room Helpful staff Do not hesitate to book this hotel You will not regret it Simply perfect ❤️
Verified review

10/10 Exceptional

The room was absolutely lovely and the staff and concierge team were incredibly helpful when it came to finding some last minute restaurants for us! Spa/Pool area was clean and amazingly maintained by the spa team Couldn’t recommend higher
Verified review

10/10 Exceptional

Everything was absolutely incredible about our stay. Location was fantastic, staff was wonderful, & the spa area was so relaxing. The hotel overall surpassed our expectations and we cannot wait to return!
Verified review

10/10 Exceptional

Spotless, friendly staff, excellent facilities
Verified review

10/10 Exceptional

Excellent hotel on a perfect location
Verified review

10/10 Exceptional

Everything was great, from the staff to the facilities.
Verified review

10/10 Exceptional

This hotel was clean, beautiful, modern and in a great location, but what made it even better was the truly outstanding service of every employee. Would definitely stay there again!
Verified review

10/10 Exceptional

Nice hotel in a convenient location.
Verified review

10/10 Exceptional

Great staff first and foremost!
Verified review

10/10 Exceptional

Wonderful hotel, perfect location short walk down a quiet street to the main square and next to a fabulous museum. Lovely breakfast and spa facilities.
Verified review

8/10 Very good

Beautiful new hotel with a terrific pool and spa, fantastic location but staff that dont seem to know the standards for 5 star service
Verified review

10/10 Exceptional

Haven of peace in a super central location. Staff could not have been more helpful. The room was imaginatively and luxuriously appointed. The food was very good too. All in all a splendid place to stay when visiting Krakow.
Verified review

10/10 Exceptional

Great hotel in a great location. Employees went out of their way to be accomodating.
Verified review

8/10 Very good

Very happy good location highly recommended
Verified review

10/10 Exceptional

Great hotel .. right next to the old market sq The spa facilities were excellent The breakfast was of high quality