Guests
All properties in Krakow, Lesser Poland Voivodeship, Poland

Sheraton Grand Krakow

Riverfront hotel with 3 restaurants, near STU Theatre

  • Free WiFi in lobby
From
$129

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Indoor Pool
  • Indoor Pool
  • Terrace/Patio
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Ul. Powisle 7, Krakow, 31-101, Lesser Poland, Poland
9.2.Superb.
  • amazing experience. The personnel of the hotel are very friendly really.

    Aug 5, 2021

  • Excellent hotel. Near all the places you have to visit. The staff was amazing! Thank you

    Feb 13, 2020

See all 363 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Quiet
Convenient
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 232 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Indoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Krakow City Centre
  • STU Theatre - 5 min walk
  • Smok Wawelski Statue - 5 min walk
  • Stained Glass Museum - 5 min walk
  • Planty Park - 6 min walk
  • Dragon's Den - 6 min walk
The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, Non Smoking, View
  • Grand Room, 1 King Bed, Non Smoking, View (Wawel or Vistula view)
  • Premium Room, 1 King Bed, Non Smoking
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Premium Room, 1 Double Bed, Non Smoking
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Grand Room, 2 Twin Beds, Non Smoking

Location

Ul. Powisle 7, Krakow, 31-101, Lesser Poland, Poland
  • In Krakow City Centre
  • STU Theatre - 5 min walk
  • Smok Wawelski Statue - 5 min walk

What’s around

Landmarks

  • In Krakow City Centre
  • STU Theatre - 5 min walk
  • Smok Wawelski Statue - 5 min walk
  • Stained Glass Museum - 5 min walk
  • Planty Park - 6 min walk
  • Dragon's Den - 6 min walk
  • Krakow Philharmonic - 6 min walk
  • Crown Treasury and Armoury - 9 min walk
  • Wawel Cathedral - 9 min walk
  • Lost Wawel - 9 min walk

Getting around

  • John Paul II - Balice Airport (KRK) - 16 min drive
  • Wieliczka Station - 13 min drive
  • Wieliczka Rynek-Kopalnia Station - 14 min drive
  • Krakow Lobzow Station - 15 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Hotel size

  • This hotel has 232 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free (dogs and cats only)
  • 2 per room (up to 55 lbs)
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station shuttle*

Parking

  • Onsite self parking (PLN 120 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Fitness facilities
  • Spa services on site
  • Sauna
  • Free bicycles on site
  • Golfing nearby
  • Billiards or pool table

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 5382
  • Conference space size (meters) - 500
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Lever door handles

Languages Spoken

  • Dutch
  • English
  • French
  • German
  • Italian
  • Polish
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Satellite TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and sports massages.

Dining

The Olive - This fine-dining restaurant serves breakfast, lunch, and dinner.

SomePlace Else Sports Bar - Overlooking the garden, this theme restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for PLN 45 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for PLN 45 per 24-hour period (rates may vary)
  • Full breakfast is offered for an extra charge of PLN 95 for adults and PLN 47.50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of PLN 100 per vehicle (one way)
  • Train station pick-up and train station drop-off service is offered for an extra charge

Children and extra bedsPay at property

  • Rollaway beds are available for PLN 183.6 per night

PetsPay at property

  • Pets are allowed for an extra charge
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs PLN 120 per night with in/out privileges

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Barclaycard, debit cards and cash.

Also known as

  • Hotel Krakow Sheraton
  • Hotel Sheraton Krakow
  • Krakow Hotel Sheraton
  • Sheraton Grand Krakow Hotel
  • Krakow Sheraton Hotel
  • Sheraton Hotel Krakow
  • Sheraton Grand Krakow Krakow
  • Sheraton Grand Krakow Hotel Krakow

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Sheraton Grand Krakow does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Self parking costs PLN 120 per night. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs stay free, with a limit of 2 per room and maximum weight of 55 lbs per pet. A pet fee will be charged. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Big Hat of Coffee (4-min walk), Napnapcafe (5-min walk), and Gossip (5-min walk).
  • Yes, an airport shuttle is available. The charge is PLN 100 per vehicle one way.
  • Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a sauna. Sheraton Grand Krakow also has a fitness center and a garden.
9.2.Superb.
  • 10.0.Exceptional

    American comfort. Great service. Beautiful property. Loved every minute of being there.

    Basia, 1 night romance trip, Jan 10, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    the room wasn't clean enough also the bathroom and the coffee corner ...

    r.d, 3 night romance trip, Jan 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing hotel very close to main square

    We came for one night and I’ve stayed in other Kraków hotels before. This is my favorite and new go-to. The heated pool was great for my son after a day of walking around and having tons of mental stimulation with all the history we were learning. Food was good but expensive (as is typical in hotels). Get the breakfast included price if you plan on eating in before venturing out. I didn’t do that but will next time.

    Adrianna, 1 night family trip, Dec 28, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent location! Very clean rooms and hotel. Restaurant has wonderful food. Very fast and friendly front desk staff. This was our second stay with them and we will return again!

    5 night family trip, Dec 22, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Location was great. The only problem was we had to ask for basic items like mouth wash, toothpaste, slippers, cotton swabs,,,,

    7 night family trip, Dec 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic rate for the quality of the stay. Very nice lobby area, comfortable rooms, friendly staff, great location. Will stay again.

    Jake, 1 night romance trip, Dec 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service! Friendly front desk was happy to help with everything. Gents who work transportation requested were top-notch! Breakfast was great; lots to chose from each day. Short walk to main square. Highly recommend.

    Dave, 3 night family trip, Dec 5, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Nice prorety we were only there two nights real quick trip

    2 night romance trip, Oct 1, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location and facilities Comfortable bed and pillows Quiet restful room

    2 night romance trip, Sep 30, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Good breakfast, Personalized eggs made very quickly. Nice staff, clean rooms. Dinner quite good. Bathtubs sides too tall for seniors. Bathroom door automatically closes, even when you want it to stay open.

    Calif.tourist, 1 night trip, Sep 27, 2019

    Verified Orbitz guest review

See all 363 reviews