Guests
All properties in Krakow, Lesser Poland Voivodeship, Poland

Mercure Krakow Stare Miasto (Old Town)

4-star hotel with restaurant, near Krakow Barbican

  • Free WiFi
From
$91

Image gallery

  • Mercure Krakow Stare Miasto (Old Town)
  • Mercure Krakow Stare Miasto (Old Town)
  • Classic Double Room, 1 Double Bed - Bathroom
  • Classic Room, 1 Queen Bed with Sofa bed - Bathroom
  • Mercure Krakow Stare Miasto (Old Town)
Mercure Krakow Stare Miasto (Old Town). Image 1 of 105
1 / 105Mercure Krakow Stare Miasto (Old Town)
Pawia 18 B, Krakow, 31154, Poland
9.4.Exceptional.
  • We stayed in Mercure for 2 days. Firstly, they denied early check in stating the hotel is…

    Aug 13, 2021

  • Mathis hotel was not only incredibly affordable but very very clean. Reception was so…

    Jul 29, 2021

See all 333 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Convenient
Transportation options
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 198 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Krakow City Centre
  • Krakow Barbican - 5 min walk
  • St. Mary's Basilica - 11 min walk
  • Cloth Hall - 12 min walk
  • Main Market Square - 13 min walk
  • Wawel Castle - 22 min walk
The following facilities or services will be unavailable from June 1 2021 to October 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Privilege, Premium Room, 1 Double Bed
  • Classic Twin Room, 2 Twin Beds
  • Classic Room, 1 Queen Bed with Sofa bed
  • Classic Double Room, 1 Double Bed

Location

Pawia 18 B, Krakow, 31154, Poland
  • In Krakow City Centre
  • Krakow Barbican - 5 min walk
  • St. Mary's Basilica - 11 min walk

What’s around

Landmarks

  • In Krakow City Centre
  • Krakow Barbican - 5 min walk
  • St. Mary's Basilica - 11 min walk
  • Cloth Hall - 12 min walk
  • Main Market Square - 13 min walk
  • Wawel Castle - 22 min walk
  • Dragon's Den - 25 min walk
  • National Museum - 26 min walk
  • ICE Krakow Congress Centre - 32 min walk
  • Oskar Schindler Factory - 37 min walk
  • Wieliczka Salt Mine - 9.3 mi / 15 km

Getting around

  • John Paul II - Balice Airport (KRK) - 31 min drive
  • Krakow Glowny Station - 9 min walk
  • Krakow Lobzow Station - 10 min drive
  • Wieliczka Station - 15 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 198 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (PLN 100 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Fitness facilities

Working away

  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 3229
  • Conference space size (meters) - 300
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 59 per person (approximately)
  • Airport shuttle service is offered for an extra charge of PLN 100 per vehicle (one-way, Maximum occupancy 6)

PetsPay at property

  • Pets are allowed for an extra charge of PLN 40 per pet, per day

ParkingPay at property

  • Self parking costs PLN 100 per day
  • Parking height restrictions apply

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Mercure Krakow Stare Miasto Old Town Hotel
  • Mercure Krakow Stare Miasto Old Town
  • Mercure Krakow Stare Miasto
  • Mercure Krakow Stare Miasto (opening September 2016)
  • Mercure Krakow Stare Miasto (Old Town) Hotel
  • Mercure Krakow Stare Miasto (Old Town) Krakow
  • Mercure Krakow Stare Miasto (Old Town) Hotel Krakow

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Mercure Krakow Stare Miasto (Old Town) does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs PLN 100 per day. Electric vehicle charging is available.
  • Yes, pets are welcome. There's a charge of PLN 40 per pet, per day. Food and water bowls are available.
  • You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. The dining venue will be unavailable from June 1 2021 to October 1 2021 (dates subject to change). Nearby restaurants include Jarema (3-min walk), Glonojad (4-min walk), and Miąższ (4-min walk).
  • Yes, an airport shuttle is available. The charge is PLN 100 per vehicle one-way.
  • Maintain your daily exercise routine at the gym.
9.4.Exceptional.
  • 10.0.Exceptional

    Perfect area

    9 night trip with friends, May 14, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    great staff and amazing service, nice hotel overall, breakfast was very basic

    3 night romance trip, Feb 27, 2020

    Verified Expedia guest review

  • 6.0.Good

    Strange service, every day maid forgot something to clean. Did not give mattres to cot.

    4 night family trip, Jan 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect location. Short walking distance to the old city and a mall across the street with a huge food court. Staff and breakfast were great. Underground parking was very convenient and spots were larger than Western European parking garages.

    1 night family trip, Dec 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Lovely hotel

    Great location

    Linda, 2 night trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    It depended on the staff member. We requested way clots and was told they did not have them even tho we had gotten them for the past three days. At the bar we were given a glass of water with red wine when we requested it from a female she was curt and disrespectful saying MADUM I am only doing my job I can only sell water. When we asked why she said my manger does not allow it not the denial the delivery. Edena not customer service orientated bad attitude

    2 night trip with friends, Nov 23, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Centrally located.

    Exceptionally close to main rail station. Right across street from huge shopping center connected to the rail station. Easy access to airport. 5-10 minutes walking to old town.

    frank, 3 night trip, Nov 23, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic start to our Christmad markets vacation.

    Hotel was amazing. Great location. to die for breakfast, and staff was incredibly helpful and friendly. I would highly recommend a stay here.

    Brenda, 1 night family trip, Nov 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Hotel ... Bad service in Restuarant

    Very comfortable hotel located across a shopping mall that is directly linked to the Kraków’s main Train Station .. the hotel is great .. the room and other facilities are a 5 star category... the only drawback I have was the service at the Resturant, the staff were not professional at all .. to ask for a drink u get it after 15 minutes ... to ask for ur check u get it after 20 minutes .. yes I complained but nothing had changed .. personally I think they lack staff to handle rush times ... unfortunately for such a brand hotel the management should look into this issue ...

    Abdulla, 3 night trip, Nov 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    This hotel is right outside the main train station and within 30 min walking distance from all the main attractions in Krakow. We arrived a little early and was able to check-in a couple of hours early by the friendly staff. The room is bit on the small side, but quiet and comfortable. Breakfast is great with a nice variety. Definitely recommend if you are planning a short visit to Krakow

    William, 2 night romance trip, Sep 7, 2019

    Verified Expedia guest review

See all 333 reviews