No staff on-site, all comms are through WhatsApp and through their app. Nothing bad, except nobody to talk to if you have issues. If you are international, calling can be a problem. The rooms are cleaned daily, all good. Quiet and well equipped. The kitchen is fully functional and there was a laundry machine in our room. Might not match pictures shown by Expedia. There is a storage company outside though I didn’t use it. There is storage by the stairs inside but didn’t find the sign when I got there. I was given a code to open the main door and my room, it says I can go at 12 even though the check in is at 3 pm, however my code didn’t work. This hotel is close to the Louis Camoes park, less than 3 mins uphill. Well all are uphill in Lisbon! You can take tram 28 there. Biaxa-Chiado station is 5 mins near Luis Camoes.