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Photo gallery for Kashiwaya

Indoor pool, outdoor pool
View from property

Overview of Kashiwaya


3.0 star property
3-star ryokan in Chikuma with outdoor pool and indoor pool
7.8 out of 10 Good
7.8/10 Good

21 verified guest reviews

Property highlights

  • Pool
  • Onsen
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
1-39-3 Tokura Kamiyamada Onsen, Chikuma, Nagano, 389-0821
Main amenities
  • Daily housekeeping
  • Restaurants
  • Indoor pool and outdoor pool
  • Hot springs
  • Breakfast available
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • Vending machine
  • Water dispenser
  • Self-serve laundry
  • Gift shops/newsstands
Feel at home
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Dressing gowns
  • Free self-parking
  • Outdoor swimming pools

Room options

About this area

Getting around

  • Chikuma Obasute Station - 6 min drive
  • Zenkojishita Station - 24 min drive
  • Ueda Station - 29 min drive


  • 麺屋壱星 - 2 min walk
  • 温泉の駅澄銀 - 1 min walk
  • 芳蘭 - 2 min walk
  • Ristorante e Bar Da・Qui - 2 min walk
  • ゆかり - 2 min walk

About this property


Located near a train station, Kashiwaya is a great choice for a stay in Chikuma. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include an indoor pool and an outdoor pool.


Chinese (Mandarin), English, Hindi, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms


  • Check-in time from 3 PM until 11 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6 AM - 11 PM
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Required at check-in

  • Cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cots (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 7:30 AM–8:30 AM
  • Restaurant
  • Coffee/tea in a common area
  • Water dispenser

What to do

  • Hot springs
  • Karaoke
  • Shopping
  • Winery tours nearby

Working away

  • Meeting rooms


  • Front desk (limited hours)
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage


  • Safe-deposit box at front desk
  • An outdoor pool
  • An indoor pool
  • Reception hall


  • Wheelchair-accessible

Room amenities

Home comfort

  • Air conditioning
  • Dressing gowns
  • Children's dressing gowns

Freshen up

  • Private bathroom
  • Free toiletries

Food and drink

  • High chair


  • Daily housekeeping
  • In-room safe

Special features


Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 3:00 PM to 9:30 AM. There are hot springs on site.

Fees & policies

Optional extras

  • Japanese breakfast is offered for an extra charge of approximately JPY 1100 for adults and JPY 550 for children

Children & extra beds

  • Guests must contact this property in advance to reserve high chair

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.


The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Guests can rest easy knowing that there's a smoke detector on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts cash.
Additional fees may apply to children age 0-5 for items such as extra bedding and meals.

Also known as

Kashiwaya Inn Chikuma
Kashiwaya Chikuma
Kashiwaya Ryokan
Kashiwaya Chikuma
Kashiwaya Ryokan Chikuma

Frequently asked questions

Does Kashiwaya offer free cancellation for a full refund?
Yes, Kashiwaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Kashiwaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Kashiwaya?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Kashiwaya?
Sorry, pets aren't allowed.
Is parking offered on site at Kashiwaya?
Yes, there's free self parking.
What are the check-in and check-out times at Kashiwaya?
You can check in from 3 PM - 11 PM. Check-out time is 10 AM.
What is there to do at Kashiwaya and nearby?
On-site recreation at Kashiwaya includes hot springs. Enjoy a swim in the indoor and outdoor pools after a day out and about.
Are there restaurants at or near Kashiwaya?
Yes, there's an on-site restaurant.
What's the area around Kashiwaya like?
Kashiwaya is located a short 9-minute walk from Nishizawa Piggy Bank Museu.







Staff & service




Property conditions & facilities




10/10 Exceptional

1-night family trip
Verified guest review

4/10 Fair

No wifi inside the room! How come? No cold water in the bathroom, only hot water..... asked to pay for the hot spring entrance but I was not told when booking!
Yu Keung, 2-night trip
Verified guest review

2/10 Poor

kaien, 1-night trip
Verified guest review

8/10 Very good

ヒロアキ, 1-night family trip
Verified Expedia guest review

6/10 Good

1-night family trip
Verified guest review

6/10 Good

kunito, 1-night trip
Verified guest review

6/10 Good

1-night family trip
Verified guest review

8/10 Very good

Tadayasu, 1-night family trip
Verified guest review

10/10 Exceptional

家族でゆっくり寛げました。教えて頂いた射的場で初めての射的に子供は大喜びでした。 お料理も美味しく頂きました。感染対策もしっかりされているので、利用者がマナーを守ればリスクは少ないと思います。 色々なお店が近くにあり、真珠のガチャガチャも良かったです。
2-night family trip
Verified guest review

8/10 Very good

老舗ですので施設は古いながら清掃がきちんとされ気にはならないその分スタッフの対応は最高でした。 雪見の温泉を楽しみに行きましたが到着時雪は余り無かった夜には一面白銀の世界に。2箇所ある源泉掛け流しのお風呂を堪能出来ました。チェックアウト後は神社で初詣冷えた足を無料の足湯で温めて帰りました。
1-night family trip
Verified Expedia guest review