The rooms are enormous and charmingly rustic, and the staff was friendly and helpful. They went above and beyond, whether it was suggesting things to see and how to get around town, helping people with mobility issues, or helping me figure out where the Uber pick up point was or finding me a needle and thread when my button came off.
The front desk is only staffed from 8am until about midnight, but you can access the property with your room key outside of those hours.
The hotel is conveniently located in the old town across from a little plaza where often music is played. The trolley stops right in front of the hotel and it is a short walk to the metro and shopping and the ocean.
The area around the hotel is very hilly, which is challenging for people with mobility issues, but Ubers and taxis and Bolt are inexpensive and the trolley is right in front of the hotel, which has an elevator (but there are three steps up to get to the elevator.