When I arrived the owner was very unhelpful and rude. He told me he didnt have my booking, and If I have to stay in his apartment I have to pay him. He ask me to waiting for him in this small city for more than 2 hrs, when he come over took me to the apartment. The room was dirty, bethroom was very dirty, the apartment was very very cold. They wasn,t any heating, i call him to ask about the heating he only told me to control the air condition, how can I use the air condition in the winter? The all night I did not sleep well because of studio been to cold, the next day I have to book another hotel called Valentino hotel in kristima because I can not stay in the cold house. I real want to get my money back as a full refund for the 3 nights I book from expedia for panorama studio, it was unplesent and terrible place to stay.