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Shangri-La The Shard, London

Riverfront hotel with indoor pool, near Borough Market

  • Free WiFi
From
$555

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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  • Shangri-La The Shard, London
  • Shangri-La The Shard, London
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  • Pool
  • Shangri-La The Shard, London
Shangri-La The Shard, London. Image 1 of 139
1 / 139Shangri-La The Shard, London
31 St Thomas Street, London, SE1 9QU, England, United Kingdom
9.4.Exceptional.
  • Amazing place, just one of the best places. We enjoyed the view so much that we didn’t…

    Oct 8, 2020

  • The price is way too high for that hotel!!! Food is not so good

    Sep 14, 2020

See all 591 reviews

Official standards

This property advises that it adheres to Shangri-La Cares (Shangri-La) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Transportation options
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 202 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center

What’s around

  • In London City Centre
  • Borough Market - 4 min walk
  • Tate Modern - 15 min walk
  • Tower of London - 16 min walk
  • London Bridge - 20 min walk
  • St. Paul's Cathedral - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, City View
  • Iconic City View Room - 1 King
  • Premier Room, 1 King Bed, City View
  • Premier Room, 2 Twin Beds, City View
  • Premier Shard Room King
  • Superior Shard Room - 1 King
  • Premier Shard Suite
  • Iconic Shard Suite
  • Suite (Southwark)
  • Suite (Westminster)
  • Suite (London)
  • Suite (Shangri-La)
  • Deluxe Room, 2 Twin Beds, City View
  • Premier Room, 2 Twin Beds (Shard)
  • Superior Room, 2 Twin Beds (Shard)
  • Room, 2 Twin Beds, City View (Iconic)

Location

31 St Thomas Street, London, SE1 9QU, England, United Kingdom
  • In London City Centre
  • Borough Market - 4 min walk
  • Tate Modern - 15 min walk

What’s around

Landmarks

  • In London City Centre
  • Borough Market - 4 min walk
  • Tate Modern - 15 min walk
  • Tower of London - 16 min walk
  • London Bridge - 20 min walk
  • St. Paul's Cathedral - 22 min walk
  • London Dungeon - 32 min walk
  • Big Ben - 36 min walk
  • HMS Belfast - 7 min walk
  • Globe Theatre - 11 min walk
  • O2 Arena - 6.6 mi / 10.6 km

Getting around

  • Heathrow Airport (LHR) - 58 min drive
  • London City Airport (LCY) - 30 min drive
  • Gatwick Airport (LGW) - 82 min drive
  • Luton Airport (LTN) - 51 min drive
  • Stansted Airport (STN) - 46 min drive
  • London Bridge Station - 1 min walk
  • London Cannon Street Station - 13 min walk
  • London Fenchurch Street Station - 18 min walk
  • London Bridge Underground Station - 2 min walk
  • Borough Underground Station - 9 min walk
  • Monument Underground Station - 12 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 19 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Please note that room layout, furnishings, and views may differ from the photos shown.
Guests will receive an email with special terms and conditions prior to their arrival when booking the New Year's Special.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (GBP 55.00 per night)
  • Onsite valet parking (GBP 55.00 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Segway rental/tour nearby

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 2335
  • Conference space size (meters) - 217

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel

Languages Spoken

  • Arabic
  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Frette Italian sheets

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 40-inch LED TV
  • Pay movies
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Dining

Lang - This delicatessen specializes in British cuisine and serves breakfast, lunch, dinner, and light fare.

Gong - Overlooking the pool, this cocktail bar serves light fare only. Open daily.

Ting Lounge - This restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Ting Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Awards and affiliations

Shangri-La The Shard, London is listed in the 2020 Travel + Leisure 500.

Small print

Also known as

  • Hotel London Shard
  • Shard London Shangri Hotel
  • Shangri-La Hotel, At The Shard, London England
  • Shangri Hotel Shard London
  • Shangri Hotel Shard
  • Shangri La The Shard, London
  • Shangri-La The Shard, London Hotel
  • Shangri-La The Shard, London London
  • Hotel Shard
  • Shangri La Hotel At The Shard London
  • Shangri-La The Shard, London Hotel London
  • London Hotel Shard
  • Shangri Hotel London
  • Shangri London
  • Shard Hotel London
  • Shard Hotel Shangri
  • Shard London Hotel

Optional extras

Self parking costs GBP 55.00 per night

Valet parking costs GBP 55.00 per night

Rollaway beds are available for GBP 75 per night

Buffet breakfast is offered for an extra charge of GBP 36 for adults and GBP 18 for children (approximately)

Airport shuttle service is offered for an extra charge of GBP 160.00 per vehicle (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 6:00 AM to 8:00 PM.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Shangri-La The Shard, London does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 55.00 per night. Valet parking costs GBP 55.00 per night.
  • Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Lang offers British cuisine and pool views. Nearby restaurants include My Tea Shop (3-min walk), Champor Champor (3-min walk), and Brindisa (3-min walk).
  • Yes, an airport shuttle is available. The charge is GBP 160.00 per vehicle one-way.
  • Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and spa services.
9.4.Exceptional.
  • 10.0.Exceptional

    Perfect

    1 night trip, Feb 16, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Incredible.

    Definitely a must to stay. Everything was outstanding.

    Edralin, 5 night trip, Jan 29, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It’s the best hotel any body can stay in wonderful view Elegant classic.

    2 night family trip, Jan 2, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The staff, especially Caroline at the front desk upon check-in, were amazing -- friendly, knowledgeable, helpful.

    JPE, 4 night romance trip, Jan 1, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Horrible service in restaurant. Price was 90 pounds for 3 course dinner. Pretentious menu was not executed well. Diners leave meal still feeling hungry because more effort is put in how the dish looks than what it tastes like. Wait staff allowed our ice cream to melt on the serving tray sitting next to our table. Slow to fill wine glasses or drinks. Does not cater to people with allergies. Waiter actually said this is all we have, but prepared french fries and a rice dish for the table next to us who was consuming all of the wait staffs time. View was amazing when the clouds did not completely obstruct the view. Unless the service and dining menu improves it is only a matter of time before this property is only known for a view. All staff was completely focused on preparing for New Year's Eve and said they were too busy to check us out.

    2 night family trip, Dec 29, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    It was an amazing wonderful experience staying at the most beautiful place in London great staf great property

    4 night family trip, Dec 25, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked the personal they were very nice . The Christmas.brunch was my.only let down I spent around.800 for brunch for 3 people which we made.reservatons for the menu was choice # 1 or choice #2 . Then just across from us was.general seating and eating.i would have rather just had a normal menu or more to chose from and I bet.they paid half the price. All that.said I would come back just.not do the party reservation.

    Dan, 4 night family trip, Dec 23, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    amazing stay

    The overall stay was amazing , the rooms are comfy and clean, especially liked the design , the bathroom had heated floors which was nice, the views are amazing

    Ranisha, 1 night trip, Dec 13, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything Is amazing!! The location staff beautiful rooms views great!!

    NH, 1 night business trip, Dec 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Gorgeous view and excellent service. Will absolutely be my stay in London next time. 5 Stars!!!

    Phyllis, 1 night family trip, Nov 28, 2019

    Verified Expedia guest review

See all 591 reviews