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Shangri-La Toronto

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Lobby
Indoor pool, free pool cabanas
Indoor pool, free pool cabanas
Indoor pool, free pool cabanas
Executive Room, 1 King Bed, Terrace, City View | Terrace/patio

Overview of Shangri-La Toronto

VIP Access

Shangri-La Toronto

5.0 star property
Luxury aparthotel with 2 restaurants, near CF Toronto Eaton Centre
9.4 out of 10 Exceptional
9.4/10 Exceptional

1,096 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Airport transfer
  • Laundry facilities
  • Pet-friendly
  • Parking available
  • Free WiFi
Map
188 University Avenue, Toronto, ON, M5H 0A3
Main amenities
  • 202 smoke-free apartments
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Spa tub
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Television
  • Garden

Room options

About this area

What's nearby

  • In Downtown Toronto
  • Metro Toronto Convention Centre - 8 min walk
  • CF Toronto Eaton Centre - 10 min walk
  • Rogers Centre - 12 min walk
  • Ripley's Aquarium of Canada - 12 min walk
  • Scotiabank Arena - 12 min walk
  • CN Tower - 12 min walk
  • Yonge-Dundas Square - 14 min walk
  • University of Toronto - St. George Campus - 18 min walk
  • Royal Ontario Museum - 28 min walk
  • The Distillery Historic District - 28 min walk

Getting around

  • Toronto, ON (YTZ-Billy Bishop Toronto City) - 11 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 29 min drive
  • Exhibition Station - 6 min drive
  • Union Station - 9 min walk
  • Bloor Station - 10 min drive
  • King St West at University Ave West Side Stop - 3 min walk
  • Queen St West at University Ave Stop - 3 min walk
  • St Andrew Station - 3 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Elephant & Castle - 2 min walk
  • Tim Hortons - 1 min walk
  • Cafe Landwer - 2 min walk
  • Tundra Bar - 3 min walk
  • Lobby Lounge at the Shangri-La Toronto - 1 min walk
Map

About this property

Shangri-La Toronto

Shangri-La Toronto is only 1.8 mi (3 km) from the airport and offers a shuttle (available 24 hours) for CAD 199 per vehicle return. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Bosk, one of 2 restaurants, serves breakfast, lunch and dinner. There are 2 bars/lounges and an indoor pool, and apartments include upmarket features such as soaking baths and iPads. Fellow travellers say great things about the helpful staff and location. The property is only a short walk to public transportation: King St West at University Ave West Side Stop is 3 minutes and Queen St West at University Ave Stop is 3 minutes.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Property is kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation
  • The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 50 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Indoor Pool
  • Hot tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Body wraps
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Body scrubs
  • Hydrotherapy
  • Sports massages
  • Deep-tissue massages
  • Hot stone massages
  • Aromatherapy

Internet

  • Free WiFi

Parking and transport

  • Valet parking on site (CAD 50.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Children stay for free (see details)
  • Babysitting (surcharge)

Restaurants on site

  • Bosk
  • Lobby Lounge
  • Giovane Caffe

Food and drink

  • Coffee/tea maker

Dining

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: CAD 56 for adults and CAD 56 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Minibar
  • 24-hour room service

Bedrooms

  • Premium bedding
  • Hypo-allergenic bedding
  • Alarm clock
  • Pillow menu
  • Bed sheets provided

Bathrooms

  • Separate bath and shower
  • Rainfall shower head
  • Deep-soaking bath
  • Designer toiletries
  • Dressing gowns
  • Hairdryer
  • Slippers
  • Soap
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Entertainment

  • 48-inch LCD TV with satellite service
  • iPad
  • Pay films

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Desk
  • Conference space

Climate control

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • CAD 125 per accommodation per stay
  • 1 per room (up to 50 lb per pet)
  • Welcoming cats and dogs only
  • Food and water bowls are available

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • Braille signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Soundproofing
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public bathroom
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Free newspapers (reception)

Location highlights

  • Near a metro station
  • Near a train station
  • In the city centre

Things to do

  • 24-hour fitness centre
  • Aerobics classes on site
  • Pilates classes on site
  • Yoga classes on site

General

  • 202 rooms
  • 66 floors
  • Built in 2012
  • Connecting/adjoining rooms avaliable

Special features

Spa

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bosk – This restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Lobby Lounge – This lobby lounge only serves breakfast. Open daily.
Giovane Caffe – On-site coffee shop. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately CAD 56 for adults and CAD 56 for children
  • Airport shuttle service is offered for an extra charge of CAD 199 per vehicle (return)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 125 per accommodation (may vary based on length of stay)

Parking

  • Valet parking costs CAD 50.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-la Toronto
Shangri-la Hotel Toronto
Shangri-la Toronto
Shangri-la Toronto Hotel
Toronto Hotel Shangri-la
Toronto Shangri-la
Toronto Shangri-la Hotel
Shangri la Hotel Toronto
Shangri La Toronto
Shangri la hotel Toronto
Shangri-La Toronto Toronto
Shangri-La Toronto Aparthotel
Shangri-La Toronto Aparthotel Toronto

Frequently asked questions

Does Shangri-La Toronto offer free cancellation for a full refund?
Yes, Shangri-La Toronto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Shangri-La Toronto?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Toronto?
Yes, there's an indoor pool.
Are pets allowed at Shangri-La Toronto?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lb per pet. There's a charge of CAD 125 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Shangri-La Toronto?
Yes. Valet parking costs CAD 50.00 per night. Electric car charging is available.
Is an airport shuttle service offered by Shangri-La Toronto?
Yes, an airport shuttle is available. The charge is CAD 199 per vehicle return.
What are the check-in and check-out times at Shangri-La Toronto?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Shangri-La Toronto and nearby?
On-site recreation at Shangri-La Toronto includes aerobics , pilates and yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. Shangri-La Toronto also has 2 bars, an indoor pool and a 24-hour fitness centre, as well as a sauna and a garden.
Are there restaurants at or near Shangri-La Toronto?
Yes, there are 2 on-site restaurants, featuring al fresco dining.
Does Shangri-La Toronto have private hot tubs?
Yes, each apartment has a deep-soaking bath.
What's the area around Shangri-La Toronto like?
Shangri-La Toronto is in Downtown Toronto, a short 3-minute walk from King St West at University Ave West Side Stop and 10 minutes' walk from CF Toronto Eaton Centre. The local area is walkable and popular for its beaches.

Reviews

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

10/10 Exceptional

Cam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel!
Honestly was a great stay! No complaints. Everyone one was soooo nice.
Brittany, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alastair, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dalia, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jameson, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Spiridon, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Diana, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dirty. Poor service. Poor communication. No concern for issues faced by customer. 5 star price for 3 star service/room.
Anokhi, 1-night trip
Verified Expedia guest review

8/10 Very good

Excellent hotel. Maybe a little pricey in the end for what we got. Internet was slow, Casting on the TV not working. Never received the VIP perk as advertised.
Joanne, 1-night family trip
Verified Expedia guest review