I can't say enough about this hotel and the employees. It is the heart of Bairro Alto area. We rented a car, and there is a central parking are about a 3 min walk (uphill). You can not drive on the street it is located on. We were celebrating our 45th wedding anniversary. Prior to arriving, I exchanged several emails with David and Diogo about the property, parking, and suggested nearby restaurants and activities. It is unbelievable the amount of time they spent answering my questions. They genuinely care about you, and want you to enjoy their hotel and city. When we arrived, David spent about 20 mins showing us the hotel and it's amenities, chatting with us, and answering all sorts of questions we had. He lastly showed us to our room where they had prepared a tray with a chilled bottle of champaign, chocolates, and a beautiful anniversary card. We stayed in room 7. The hotel only has 7 rooms. Our room had a large veranda with access from the bedroom and bathroom. They serve a fabulous breakfast each day at 8 am. On our first morning we were heading out early for a tour in Sintra, so we couldn't make breakfast that day. However, when we mentioned we weren't going to be able to make breakfast, Christine made us a lunch bag the night before and placed it in the fridge for us to take with us. The next morning we were able to enjoy breakfast at the community breakfast table. Diogo made us breakfast, and we met some of the other guest. Book here. You will not be disappointed.