4/10 Fair
3 January 2023
Be careful when you book this hotel. In general, it is not that this hotel is bad . It is ok with pretty looking lobby but they didnt give us what we booked and was not honest about it.
we booked a family room which is supposed to have 2X double beds as show in the picture. But they gave us a room with 1X double bed and another one with 2 twin beds (that feels smaller than single bed). the toilet is also not what is shown in picture. When we asked the frontdesk, they told us they don't have such room shown in the picture and insist whatever we are given is the family room they have. We have 2 families with 2 babies hence we needed the 2X double bed but they suggest to provide a baby cot at EUR10 each night! when we go up to the floor, one of the room door was left open for cleaning, we took a peep and it was the family room we expected yet they did not issue us! It seems they have overstated and oversell what they have which is not very honest. The family room they gave us was way smaller than the picture.
2) Room keys doesn't work all the time.
3) Dinner at their restaurant is expensive but the worst part is , we waited super long and they served it cold. it was very clear it was a microwave -heated food, which explains why only some parts were cold.
Sylvia
Sylvia, 1-night trip with friends
Verified Hotels.com guest review
