Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Property class: 4.5

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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach massages, and volleyball, plus you'll have access to onsite snorkeling. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. La Cordeliere, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 4 bars/lounges, a rooftop terrace, and in-room conveniences like refrigerators and microwaves. Fellow travelers love the helpful staff.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free parking
  • Free WiFi
  • Connecting rooms available
$214 nightly
The total price is $255
Oct 29 - Oct 30
Total with taxes and fees

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Master Suite Ocean View

A dining area with a round table, chairs, and a vase of flowers.

Master Suite Ocean View

8.8 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 419 sq ft
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite Ocean View

A hotel room with a bed, a dining table, a chair, a potted plant, and a ceiling fan.

Junior Suite Ocean View

8.6 out of 10
Excellent
(50 reviews)
  • Partial ocean view
  • 973 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110

What's nearby

  • Mazagua Aquatic Park - 14 min walk - 1.1 km
  • Playa Brujas - 6 min drive - 3.1 km
  • Cerritos Beach - 14 min drive - 7.7 km
  • The Mazatlan Malecón - 23 min drive - 15.0 km
  • Plaza Machado - 37 min drive - 21.9 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 29 min drive
  • Free area shuttle

Restaurants

  • ‪Las Tres Islas - ‬17 min walk
  • ‪Las Gaviotas - ‬4 min drive
  • ‪Sport Bar - ‬17 min walk
  • ‪Tabasco - ‬20 min walk
  • ‪Kelly's Bar - ‬13 min walk

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

  • Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers a private beach where you can enjoy free cabanas, beach massages, and volleyball, plus you'll have access to onsite snorkeling. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. La Cordeliere, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. There are 4 bars/lounges, a rooftop terrace, and in-room conveniences like refrigerators and microwaves. Fellow travelers love the helpful staff.

All inclusive details

  • Gratuities are included.

Food and beverages

    • All buffet and à la carte meals, snacks, and select beverages included
    • Meals and beverages at companion properties
    • Limited gourmet or à la carte dining

Activities and facilities/equipment

  • All non-motorized water sports are included.

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

    • Cooking
    • Dancing
    • Language

Entertainment

    • Onsite entertainment and activities
    • Theme parties

At a glance

CHECK-IN
4:00pm
CHECK-OUT
11:00am

Arriving/Leaving

    • Check-in time starts at 4:00 PM
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available

Special check-in instructions

    • Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Babysitting*

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
    • Limited self and valet parking on site

Offsite

    • Free area shuttle

Other information

    • Designated smoking areas

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Reviews

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered excellent food, attentive staff, and a great dining experience. (54 reviews)
  • The pool was beautiful, large, and well-maintained with friendly and attentive staff. (35 reviews)
  • The spa services were beyond expectations and the spa experience was stupendous. (8 reviews)
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Popular mentions

Service staff
Food
Room
Drinks
View
Restaurant
Children
Family friendly
Spa
Amenities

Reviews

Verified review

10/10 Exceptional

The staff was very nice and helpful to us and the rooms were very clean and the food was great. Im definitely going to plan another vacation at Pueblo Bonito
Verified review

6/10 Good

The resort is old but nice, event was well organized had an amazing time. Staff is very nice and attentive. Not enough restaurant options for such a large resort, and restaurants are overbooked,
Verified review

10/10 Exceptional

Clean room, great customer service and the food was great
Verified review

8/10 Very good

The staff was friendly, the food was good, and the selection of pools was nice.
Verified review

10/10 Exceptional

Everything excellent besides no beach access and not enough golf carts to get around. If you love the beach find another hotel. I also think its too many guests for only restaurants they were often hectic and had long waits.
Verified review

10/10 Exceptional

Love this place! It’s beautiful- 3 pools, spotless grounds, amazing plants and landscaping, food is delicious, Jose at pool service was top notch, the spa is next level and all the staff was amazing!
Verified review

10/10 Exceptional

Great spa. Relaxing environment. Good food.
Verified review

10/10 Exceptional

The rooms were very clean and well maintained. Excellent beds, and huge suites with kitchen, though you don’t need it because of the all inclusive plan. But this is a premium resort I think is the best in Mazatlan!
Verified review

10/10 Exceptional

Super clean and comfortable
Verified review

10/10 Exceptional

Cool jungle vibe with big iguana’s chilling by the pool.
Verified review

10/10 Exceptional

Lovely gardens, pool and beach. Bistro restaurant staff and food great. Room very large with good views. Bed and shower great. Drink quality not impressive, cheap spirits and service ends early. Overall great place once aware of timings etc. tip you can keep your wrist band and go to aquarium
Verified review

8/10 Very good

Yes. Room clean and staff were fine. Not overly friendly like when in Cabo.
Verified review

8/10 Very good

Beautiful view Very dated rooms. Upgrades would enable staff to clean more effectively. Not to the level of resorts in its category. The grounds are beautiful and well kept, but the rooms have not been. The food was excellent. The buffet was just a buffet, but that's not my preferred choice of food. Well, the other on the property was wonderful. Pool bartenders were awesome.
Verified review

8/10 Very good

This is a beautiful resort! Staff is so friendly and helpful. They really make your stay exceptional! We have been there many times but not in the last 14 years. I would say that the grounds are not kept up as well as in the past, but still very beautiful. Rooms were clean, except for the floor walking around very little without shoes, feet were black. Otherwise very clean. Food is wonderful, service is exceptional. The gym is great! The pool is really the star! If you want to feel spoiled you won’t be disappointed.
Verified review

8/10 Very good

I liked the place, was a bit dated. Beach access was weird and not really a beach in front. Pool was awesome, food was good in the 2 restaurants aside from the buffet. Staff was mostly good. One guy Rodrigo at the front desk was super helpful when my wife lost her AirPods, he not only found them but had them delivered to another friend from our city in Mazatlan. He was awesome!
Verified review

8/10 Very good

I have stayed here several times and really enjoy the beautiful grounds and wonderful service. I especially enjoyed the food at the Bistro restaurant and Cilantros at the resort in town. The people who work at the hotel go out of their way to give you a pleasant experience. The rooms could use a refresh though. The tile and grout are quite worn especially in the bathrooms. I had a ceiling leak while I was there and they did fix it. It would be nice if they could update this hotel like they did with Pueblo Bonito Mazatlan. Both hotels are nice but I prefer the quieter vibe at Emerald Bay.
Verified review

6/10 Good

The facilities are very good and clean. What has changed since my last visit is the variety and quality of the food; this may be due to the economy or the lack of tourism. The system is "all-inclusive," including services and taxes. The staff has a way of ambushing guests to collect more money for services already paid for. If the credits are not used, they remain unrefunded because the employees cover for each other, and the credit is never returned.
Verified review

8/10 Very good

The friendliness of the staff, trying at all times to accommodate and extend themselves for their guests is why I gave a rating of 4 star (staff alone would be 5 star). The pools at the resort were very nice also. I found my room to be less than appealing. It reeked of disinfectant and an underlying musty, moldy smell. It was stark and bare. The ocean view was very nice though.
Verified review

10/10 Exceptional

The property is so beautiful! It has lots of trees, tropical plants, staircases, fountains, and incredible views. Great for pictures! The rooms were very clean and spacious! The food, service and drinks at the buffet were amazing! Breakfast was delicious and the servers were awesome! Also, if you like peace and quiet then this hotel is perfect for you. There are no venders or bandas on the beach and since everything is so spaced out there is hardly no noise in the halls. The only two downsides that we experienced was that since everything is spaced you have to either ask for transportation or walk long distances to get to the pool, lobby, or restaurants. We took my sister who is in a wheelchair and it was pretty much impossible to use the transportation. The drivers would get upset since it took to time to get her and her wheelchair in the golf cart . So we had to walk most of the time just to not make anyone upset. Also the drinks from the pool bar weren’t not very good. Maybe next time they will be better. We will definitely be back one day!
Verified review

10/10 Exceptional

Actually, the floor in my room never seemed to get clean along with the bottom of the toilet, having urine stains from before we got there. Even with that being said, the staff was so overly helpful and friendly, and kept everything outside so incredibly maintained and me and my family so well served that I am absolutely coming back to Pueblo Bonito Emerald Bay! The servers and the bartenders were incredible even above the rest of the staff! The beds were very comfortable and besides having to brush my feet off every time I got in bed the room was beautiful! Incredible views with every step. I pushed my mother all around the resort every day because we enjoyed the walk but every 15 or 20 feet another cart would stop to make sure we did not need a ride. Everyone wanted to be so helpful!
Verified review

8/10 Very good

We have been coming here for many years, and while not as good as it once was (nothing is it seems, post COVID) we still very much enjoyed our stay. Check-in was seamless and we got a great room (Thank you desk staff Ismael and Fernano). Property is beautiful and mostly well maintained, staff are generally very friendly and helpful. The pool staff (shoutout to Julio!) are readily available and keep your drinks full and food coming. That said, the All inclusive is expensive for the quality of food available. Mind you we haven’t been anywhere else of late, so our perceptions may be way off. Also, it looks like a major storm decimated the beach in the last year and it is inaccessible. Not the resorts fault, but it was certainly a surprise. We will be back next year but will likely look at different options in the future.
Sunset
Poolside
Verified review

8/10 Very good

The property was keep clean
Verified review

10/10 Exceptional

Absolutely loved my stay here! Definitely will recommend to all my family and friends.
Verified review

10/10 Exceptional

Todo excelente
Verified review

10/10 Exceptional

Environment was excellent