The Inn At Mazatlan, Mazatlan

Could not stand to eat on site the first night there because they scheduled two weddings. Both oceanside and pretty much side by side. Both had their own music system and both over the top loud. Greed. Went to leave for breakfast with friends the next morning at 7am and elevator would not work. We were 8th floor. Tried to use stairs but door to stairwell was locked. Called front desk and they brought elevator up to us....and laughed when I complained about fire hazard and locked door. They seem to have lots of problems right now.

Fantastic breakfast buffet which was included in your hotel stay. Restaurant and OXXO OXXO (like a 7-11) across the street from hotel. Room was very clean and spacious. Two pool areas. Right on the beach. All in all, a great visit.

Hotel was in remodeling phase but still clean great service great rooms with a view. Plan on going again in two years.

Staff was over and above any place I have stayed and I used to be in the business. Food was abundant and very very good. Only one pool was open and there was construction. I had gotten touch with the hotel when we booked and they said it would be over by the time we got there! Room was very large and loved two bathrooms, but all was pretty old and shower doors didn't close. The very worst thing was being hit up by the time share people before we had even checked in and by each new shift change until they realize they had already bothered us. Cannot say enough for the staff, from arriving, the maids, the workers in the restaurant, behind the desk etc. etc. etc. We knew because of the time of year there might not be much beach and there wasn't.

Over all the rooms are good but it lacks entertainment for adults the waiters are the same entertainers by night no music in hotel or lounges as to where we walked and visited other neighbors hotels and I believe we'll move next time we visit Mazatlan Cocktail lounges had a better service good music and dancing was good over all the ambiance is far better at the nearby Hotels but for family with kids this is a great hotel.